Re: Case : 73481208

[Jaya]

I GET THE SAME RESPONSE AGAIN AND AGAIN. THIS IS THE THIRD TIME I AM PROVIDING MY CONTACT NUMBER. WHY DO YOU HAVE THE ONLINE SUPPORT? I AM ASKING THIS BECAUSE EACH TIME I LODGED AN ONLINE COMPLAINT I HAD TO PROVIDE ALL THE DETAILS INCLUDING MY CONTACT NUMBER. IT IS OBVIOUS THAT THE ONLINE COMPLAINT IS NOTHING BUT AN EYEWASH, ELSE THE SUPPORT WOULD NOT ASK FOR MY CONTACT DETAILS AGAIN AND AGAIN.

Attn: Mr Sunil would appreciate if you could share my experience of Sony Erricsson with unsuspecting indoviduals who plan to opt for Sony Erricsson handsets. Googlegroups please note that Sony Erricsson gives NIL support for their product. Its four months since I got the handset and not able to use features that it claims to have.

On Sat, 13 Jun 2009 11:58:33 +0530 wrote
>Dear Ms.Ghosh,
>
>Thank you for contacting Sony Ericsson Support Center.
>
>This mail is in reference to your concern regarding Sony Ericsson handset. We understand your problem and disappointment you have come across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly provide us your contact number so that we can get in touch with you and can assist you in a better way. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
>In case of further query, please feel free to contact 39011111
>(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>1800-11-1800
>(Toll free number from BSNL & MTNL)
>You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>
>Warm Regards,
>Lalit
>Sony Ericsson Customer Care
>
>
>The details of this case are as follows:
>Case: 73481208
>Engineer: Vijay Sharma
>CaseOpened: 01/Jun/2009 04:12:19
>Old emails:
>Email: 
>To: in...@consumer.org.in
>From: Jaya ngho...@rediffmail.com
>Hello Sunil,
>
>I am writing to you about Sony Erricsson Product.
>
>I purchased Sony Erricsson K810i in March and since then I have been following up with the support to enable the internet on my cell. I have been posting the request on their site and nothing happened and then I finally wrote the address( see CC address). Their response is attached. Till date none got in touch with me and the attached mail is the only mail I ever received from them. I now request you to add this feedback on your site and warn the future consumers of Sony Erricsson products. The company has no customer support and if it has is non-functional and the most inefficient. Each time I write to them I only get a reference number which is generated automatically.
>
>I do not expect any response fromt his sick company which is cheating people like me. No wonder everyone was surprised when I purchased the handsety and wanted to know why I opted for it instead of NOKIA.
>
>Regards
>Jaya Ghosh
>
>On Tue, 02 Jun 2009 17:10:34 +0530 wrote
>>Dear Ms.Ghosh.
>>
>>Thank you for contacting Sony Ericsson Support Center.
>>
>>Thank you for confirming the details. We would request you to kindly confirm us your contact number so that we can contact you regarding your issue.
>>
>>In case of further query, please feel free to contact 39011111
>>(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>>1800-11-1800
>>(Toll free number from BSNL & MTNL)
>>You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>>
>>Warm Regards,
>>Rajiv
>>Sony Ericsson Customer Care
>>
>>
>>The details of this case are as follows:
>>Case: 73481208
>>Engineer: Vijay Sharma
>>CaseOpened: 01/Jun/2009 04:12:19
>>Old emails:
>>Email: 
>>To: questi...@support.sonyericsson.com
>>From: Jaya ngho...@rediffmail.com
>>
>>
>>
>>I use AIRTEL services and the hadset was purchased from the Mobile Store, Shopping Mall, DLF Phase II Gurgaon, Haryana.
>>
>>Ms. Jaya Ghosh
>>On Mon, 01 Jun 2009 09:55:02 +0530 wrote
>>>Dear Mr. Ghosh, 
>>>
>>>Thank you for contacting Sony Ericsson Support Center.
>>>
>>>With the reference of your mail we understand that you are not able to use internet in your handset. We would request you to kindly confirm us the service provider name and your contact number so that we can assist you in better way.
>>>
>>>In case of further query, please feel free to contact 39011111
>>>(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>>>1800-11-1800
>>>(Toll free number from BSNL & MTNL)
>>>You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>>>
>>>Warm Regards,
>>>Vijay
>>>Sony Ericsson Customer Care
>>>
>>>The details of this case are as follows:
>>>Case: 73481208
>>>Engineer: Vijay Sharma
>>>CaseOpened: 01/Jun/2009 04:12:19
>>>Old emails:
>>>Email: 
>>>To: questi...@support.sonyericsson.com
>>>From: Jaya ngho...@rediffmail.com
>>>When can I expect a response? I had written to x1supp...@sonyericsson.com with the following compalint and each time I am given a reference number and till date none have bothered to get in touch with me nor responded to my emails or my online messages that I submitted on the Sonyericsson site. This behavior is disgusting and I have no option but to approach the consumber court. I doubt whether I will get any response to this mail either. I never knew that SONYERISCCON cheats buyers!!!!
>>>
>>>
>>>Hello,
>>>
>>>I have written to customer support umpteen times but not receiving a response whatsoever. I am now compelled to approach the consumer court. I purchased Sony Cybershot K810i and am not able to use the internet though I have done the mandatory formalities online and a link was sent to me. But I am not able to connect and each time I attempt to do so the action throws an error connection failed contact your op
>