WHAT JET AIRWAYS HAVE DONE.

[sunil]

Mr. Naresh Goel,

Jet Airways,

Mumbai.

 Sub : Poor service by ground level staff at Mumbai domestic airport.

 Dear Mr. Goel,

 

I am writing to you this letter to apprise you of some facts, which, if taken care, will definitely improve the services and name of this esteemed airline of India.

 

• I was booked on flight no. 9W 2305 from Mumbai to Delhi on 13^th April, 06.
• My father receives a call from the airlines office around 1.30 PM requesting me to reach airport 1 ½ hrs early.
• I made it a point to check-in in time and did checked-in at 9.00 PM when the flight was at 10.30.
• I was allocated seat no. 47 A.
• As usual, I went and sat in the lounge waiting for the announcement for security check.
• I, with one other lady passenger, were there and around 10.00 PM when did not hear any announcement, went to the counter to check the status of the flight.
• We were told that the flight is just about to leave from the International airport.
• We were rushed through the security by one of your ground staff and at the gate we were informed that the shuttle which was supposed to take us to the international airport has already left and there is no chance of catching that flight now.
• Finally I missed my flight for no fault of mine.

 

Well sir, the following questions arise:-

 

1. When it was a flight from the international airport then the lady who called my father at 1.30 pm in the noon should have given full information.
2. She just informed him that the passenger should reach 1 ½ hrs early for check-in as it is an airbus 320 and has too many passengers to board.
3. She should have informed that the flight will depart from the international airport, but check-in has to be done at domestic airport and the passengers will be transported to the international airport. This was necessary as it was an exception to the normal procedure of domestic flights.
4. Then when I checked-in at the counter the lady there also did not inform me that the flight is from international airport and we have to proceed to the security check immediately.
5. Then there was no announcement at the airport for the passengers for this flight to proceed for security check and for boarding.
6. When the 3 passengers were missing from the checked-in list, who have not boarded the flight, no one from the ground staff made frantic searches for us.

 

So sir, I think this needs your attention. Sir, first forget that you are the chairman of an airlines company and then think that if your daughter get harassed like this, have you ever thought what will be her state of mind and yours when you come to know of.

 

Me, and my family had a horrified experience, humiliation and mental torture. I had no food and drink because of tension. Your staff had no courtesy to offer a glass of water under such crisis. We two ladies were running from counter to counter to decide our fate in the late night.

 

This proves that what arrogance this airline has developed after acquiring Sahara airlines. They have started thinking that they are supreme. Sir this is the beginning of the downfall. Corporates’ fall when their head goes high in the sky and for them customer has no value. So is the current state of your airline.

 

 

Sir, I want that the guilty are punished and they apologize for the goof up they have created. We must be compensated for the harassment and humiliation we had to face during that harrowing night. I am writing to you because no one at the airport was ready to take my complaint. Also I wanted to bring to your knowledge what is happening in your organization.

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We hope this does not happen to you. Be careful. The airlines is silent on this and is not replying. Nor any action is being taken by the CISF the security forces supposed to look after the security at airport. it is a big breach of security.

Sunil Prakaash
Consumers forum