Re: Have been charged for a transaction never made or delivered

[Jaya]

 
 
 
  Hello,

Please see the attached mail to FernsNPetals who have misused my credit details and now not responding. Its a small amount but this is a matter of ethics. I wish to lodge a formal complaint against FernsNPetals with the consumer court.

Regards,
Jaya Ghosh


On Tue, 18 Sep 2007 Jaya  wrote :
>
>Hello
>
>
>My duplicate credit Card statement for Jul7 2007 shows that I have made a transaction worth Rs.649/- with Ferns and Petals on 28th of July 2007. May I have the details of the order and the delivery?
>
>I have not made any transaction on the mentioned date. I did attempt to place an order on 16th of July to Ms.Anju Varma – Japan Airlines. I could not book the order because the FernsNPetals server was down.  Within ten minutes a lady from the FernsN petals called up to say that my order has been placed at their end but no payment was made and asked for my credit card details which I gave to her. The order was never delivered as confirmed by Ms.Anju of Japan Airlines, CP, Delhi. Never did I dream that Ferns N Petals would misuse the card details of a regular customer. Revert the charges within 24 hours to my credit card account.
>
>Now I am very keen to know about the transaction made on 28th of July as displayed in statement.  Who made to whom?
>
>If I do not get a response from Ferns N Petals within 24 hours I will lodge a complaint with Consumer Court against FNP for misusing my card details and showing a false transaction.
>
>Jaya Ghosh
>

[Nalin Tripathi]

Ms Ghosh,

                    You first write to ur bank and ask for the proof of purchase made on the card and if there is a fraud, the bank has to respond how the fraud has perpetuated. I think ur  problem would be sorted out.

regards,

Nalin Tripathi

Jaya <ngho...@rediffmail.com> wrote:

 
 
  Hello,

Please see the attached mail to FernsNPetals who have misused my credit details and now not responding. Its a small amount but this is a matter of ethics. I wish to lodge a formal complaint against FernsNPetals with the consumer court.

Regards,
Jaya Ghosh


On Tue, 18 Sep 2007 Jaya  wrote :
>
>Hello
>
>
>My duplicate credit Card statement for Jul7 2007 shows that I have made a transaction worth Rs.649/- with Ferns and Petals on 28th of July 2007. May I have the details of the order and the delivery?
>

>I have not made any transaction on the mentioned date. I did attempt to place an order on 16th of July to Ms.Anju Varma - Japan Airlines. I could not book the order because the FernsNPetals server was down.  Within ten minutes a lady from the FernsN petals called up to say that my order has been placed at their end but no payment was made and asked for my credit card details which I gave to her. The order was never delivered as confirmed by Ms.Anju of Japan Airlines, CP, Delhi. Never did I dream that Ferns N Petals would misuse the card details of a regular customer. Revert the charges within 24 hours to my credit card account.

>
>Now I am very keen to know about the transaction made on 28th of July as displayed in statement.  Who made to whom?
>
>If I do not get a response from Ferns N Petals within 24 hours I will lodge a complaint with Consumer Court against FNP for misusing my card details and showing a false transaction.
>
>Jaya Ghosh
>

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