[Fwd: Re: Plz Note (never buy HYUNDAI)]

[sunil]

-------- Original Message --------

Subject:	Re: Plz Note (never buy HYUNDAI)
Date:	Tue, 27 Feb 2007 19:39:57 +0530
From:	sunil <in...@consumer.org.in>
Organisation:	Consumers Forum
To:	Amjad Hasmani <amjadh...@yahoo.com>
CC:	pro...@hyundai-motor.com, gi...@hyundai-motor.com, c...@hmil.net, feed...@moneycontrol.com, dan.r...@nbcuni.com, webm...@startv.com, in...@startv.com, josh....@nbcuni.com, feed...@ndtv.com, samacha...@gmail.com, in...@damanganga.com, deepa....@timesgroup.com, edi...@akilaindia.com, samb...@sambhaav.com, me...@sambhav.com, san...@sandesh.com, edi...@GujaratSamachar.com, webconte...@imcl.co.in, edi...@akilanews.com
References:	<310526....@web50404.mail.yahoo.com>

Dear Mr. Amjad,

Yes you are right. Hyundai is one company which does not respond to consumer complaints . We have received many complaints and have forwarded to the them but they have a deaf ears.

We have circulated your complaint to our members of the data base and will continue doing the same to more people. We will place this on our web site at www.consumer.org.in also for the world to know what this company is doing in India.

Sunil Prakash
Jt. secretary
Consumers forum.
www.consumer.org.in
in...@consumer.org.in
tel. 011 25887833
fax 011 42488331

Amjad Hasmani wrote:

                                         To Whom It May Concern:

 

I have purchased a four wheeler namely, HYUNDAI (model: SANTRO xing XK) GJ 15 DD 8203  from DOWN TOWN Motors Ltd BARODA and took the delivery 4 month back  after paying the full amount.

 

I stay at VAPI . As per company rules there were 3 free services . I already took 2 service from authorized service center in vapi. At a regular time interval which is mention in service book. On 19-02-2007 there was oil leakage in my car so I took car to SUDEEP MOTORS, VAPI

Sir, here starts the foul play of the said dealer.They are not ready to take my vehicle for service the reason which they told me is  YOU HAD NOT BOUGHT VEHICLE FROM OUR  SHOWROOM. So you have took the vehicle  to BARODA for this problem 

I requested for the  service to their Costumer service centre person in MUMBAI  (Mr. Shivram &  Mr. Shayam Menon Phone no. 022-40969000. then he agree with me and made a telephonic talk to workshop and had discussion with Mr.PETER . then they agree to took vehicle after 2 hours of discussion i.e on 19-02-2007 at 3 clock

 

 

After 2 days I gone to workshop then there was another person Mr. BABU BHAI & Mr. MANOJ. and told me that  Mr.Peter has gone to GOA .you come to evening your vehicle get completed .I rang their Phone innumerable times only to listen that it will take some more time. As we have to replace Oil Seal.
on 21-02-2007 I had no other option but to attend those disgustful persons at their showroom. You will be astonished to listen that their manager even tried to avoid me but as I was insistent and refused to budge, he finally met me after one and half hours, only to promise me to release my vehicle tomorrow.

Sir, you can realize the mental agony they have infected on me and since I had given the car it is locked inside there garage as I will be the last person to drive it in such state of affairs.
The story not even ends here. When I ask the reason to Mr. Manoj (manager). He Told me the oil seal is not yet order to company .Today I will  order and I promise your will get your vehicle tomorrow anyhow trust on me. On 24-02-2007 when I gone to took my vehicle they told us there is problem in CRANE SHAFT. So we have to dismantle whole engine for this. I ask them how you identify that cranes shaft has damage. There is no relation between an Oil seal and Crane shaft  

 

I said don’t dismantle my car engine I will come tomorrow on next day i.e. 24-02-2007 when I gone to there workshop Mr. PETER was there. And he promises me that he will monitor today and give me feedback till 3 clocks.  When I reach at 4 clock there was only problem of TAPPER COVER. I can’t believe this how SUDEEP MOTORS runs there workshop. For a minor problem they are ready to takeout whole engine and ready to change the CRANE SHAFT.

 

Mr. Peter told me I will give you vehicle on Monday i.e. 26-02-2007.as tomarrow is sunday

 

The matter not even ends here. On 26-02-2007 when I gone to SUDEEP MOTORS. Two police man where sitting Along with the principle dealer MR. DILIP Dakle . I insist for my vehicle and Mr. Dilip told me it was my curtsey that I took your vehicle even thought you bought this vehicle by other dealer. I said him give me in writing that you cant give service to us. He started shouting on me and told don’t come to my workshop next time. I had never ever seen such kind of person in my whole life. I can’t understood one thing HYUNDAI is a multinational company how they given dealership to such a stupid person.to replace a oil seal it took 8 days for them. i had even call to there customer care phone no-098-7356-4645. many times but i dint get any feedback from them also

 

I request the MEDIA to publish this issue and shut down the workshop of SUDEEP MOTORS

In this circumstances, I beg your intervention into the matter to protect the interest of a benevolent customer and ensure that they pay charges of my taxi for 8 days and arrange to impose a penalty as you deem fit, though the mental torture they have imposed on me can not be enumerated by money alone.

Hope you will take stern and exemplary action against such wrongdoers so that such incidents do not recur time and again.

Thanking you in anticipation,
Yours faithfully,

AMJAD HASMANI

amjadh...@yahoo.com

+91 9898179777

 

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