Comcast BAIT and switch! When you say we like our channels keep those,,, and add the fast internet... that doesn't mean take away channels!

[Robin Smith]

So battling with Comcast and getting no where...

We upgraded to a faster internet speed and moved tel and internet / wireless to Comcast from Verizon, because speeds were at snails pace there...In the chat with the salesman I said several times, she liked her shows and line up of channels and just add in the new and increase the speeds for internet...no we did not list every channel she has in that conversation but the rep said yes to my ...keep what she has... and never said she would lose anything... then day after the change / install... she lost her channel for watching Mass! Channel 56... and now they say because we did not specifically say it on the phone call... list it out... that we will need to pay extra for it...! I said that is bait and switch and what if your banker or doctor or dentist did that! I have complained to the FCC, The BBB, Yelp and Facebook, and also reached out to the news stations... I am waiting on all of that to maybe get involved... as I go from rep to rep who just says PAY MORE and we will give you that channel back. If anyone has any ideas of what else can be done??? I feel like taking out a petition online to have people contact Comcast and say "GIVE JEAN BACK HER CHANNEL 56!" I will if I can... this is awful... Comcast made 94,5 BILLION last year and they are trying to go back on their word over $20 a month? Shame on them.... We can reverse it and have Verizon back for internet and phone... and go back to her old line up including channel 56... but we should not have to do that..... she should not have to lose any channels or we should have been TOLD that would happen...

Any ideas? There is no competition for Comcast... Only they and Verizon do a cabled network... everything else is a dish and that goes out in back weather too much... fios is coming through Verizon, but not this year! Nightmare... Help! Anyone know anyone important? LOL Poor mom, she only wants to watch her Mass, and is a Comcast customer 25 years! Wow...

I have spoken or texted (thats how they do it ironically on a site they call Comcast cares) to a dozen reps... they all say the same thing... sorry you didn;t realize the channel 56 would go away, but to get it back you need to pay more... We are at $135 already and will over $158 if we add in a whole tier to get a channel back we never should have lost in the first place...

Eventually we will need to back out and go back to our old programming... or the $60 install for the upgrade that BROKE this... and back to Verizon slow slow slow internet... we will be stuck with Comcast for CABLE ONLY until Verizon brings fios to our area... after 25 years with Comcast they will not stand by their word.... amazing...

94.5 BILLION is not enough, they need to squeeze another $20 a month from my mom... who is 83... she was under 60 when she first got Comcast...! they have MADE their money trust me...

This is false advertising and bait and switch...

Any advise or help would be greatly appreciated... mom just wants her catholic mass back... that's all.

[smithr8020]

UPDATE: Comcast came through at the executive level.  We were able to have them add the channel 56 at no cost for the next two years....the length of our contract.

In two years we can revisit our options... However we already have the channel back today.

So glad that they were able to work it out for us.  

This complaint can be closed and marked RESOLVED! 

I will go onsite to do so!

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