UPS Run Around

[Happy Daze]

It all started this past June when UPS failed to deliver my 10 out of 13 boxes to me dry and not falling apart.  They arrived in our driveway, while we happened to be standing there and they obviously had been left sitting out in the pouring rain. Ten of them  were completely soaked. I contacted UPS and was referred to the local office where I was given several excuses and lots of BLAH-BLAH-BLAH, including a story that the UPS driver who delivered my boxes had just lost a child and the day he delivered was his first day back at work. Not sure what that has to do with the boxes being left in the rain. After several phone calls she basically promised me I would receive a call back. Never got it. SO, I filed a complaint with the Georgia Attorney General's office (where UPS has headquarter) and they in turn referred it to the Consumer Protection division and they wrote to David Abney, CEO of UPS. He assigned it to woman  who assigned my issue back to the local office. Talk about a run-around in a circle.  UPS will not address the issue and has been giving me the run around since June 2015.  And today this same person at the local office called and had the nerve (6-months and several phone calls later) to ask me what the issue is...I had to hang up before I started to scream. How many phone calls, complaints, emails, run-around conversations with UPS does it take before they will do the right thing and resolve this issue with me? Best part was when the lady assigned by Abney's office to handle my complaint to the GA Department of Law, Consumer Protection told me  that"UPS is not responsible for the containers." In other words, it is just too bad if you ship in cardboard because UPS can leave them out in the rain to get soaking wet and it is not UPS' fault! It is yours for using a cardboard container - unreal!!! That is a laugh. So, I guess everyone should use plastic or water proof boxes instead of cardboard to ensure, even though you are paying UPS and entrusting them via a signature at the time of contracting their services, to deliver your boxes and the contents dry and not falling apart. This complaint started out with wanting UPS to be held accountable for my wet boxes... that was just the cake, the icing is the horrible customer service I have received from UPS in getting compensation for the damaged boxes and neglect they inflicted on my possessions. Their horrible, we don't give a hoot, attitude is just as disturbing as the treatment of the boxes. Blows my mind! UPS is incapable of thinking outside the box (Pun intended). They only care about what they did to the contents of the boxes. I want them to take responsibility for the containers themselves.  They have no "policy," I guess for dealing with damaged boxes - boxes that were left to sit in the rain. Luckily, I am an extremely great packer and I had loaded on the bubble wrap. Good thing I did or a ton of stuff would have been ruined. UPS only wants to deal with what was ruined - what about the risk they imposed on my possessions by leaving them sitting in the rain - in Texas during one of the wettest spring into summer months on record!!! 

Customer service wise, it is a sad joke that UPS is lost when it comes to resolving complaints that do not fit in their nice square boxes. From the rude, uncaring driver who shrugged his shoulders at me and said "Call the *00 number" after he informed us that he had a "leak in his truck" when I asked what the heck happened to the boxes, -- to the local woman who basically did nothing to assist me just pretended to and did that horribly -- all the way up to the top of the company - David Abney, CEO of UPS - who by the way is above talking on the phone to the little people who use his services - who hands it off to a woman who hinges her UPS defense to my complaint on the fact that the whole thing is my fault for, like millions of people everyday, using cardboard to ship.

I would laugh if it wasn't so disturbing that UPS is so ill-fitted at resolving issues that involve THEIR negligence and lousy customer service!!

[Robin Smith]

I feel you about UPS  They handed a box I shipped to myself from FRance,  to a perfect stranger walking by my house, let her sign a name, no ID check,,,, and she disappeared... they "looked for the box"  for months and months then say sorry , not located.. period...   I will never trust them with anything important again, ever...