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Nichele Seibel

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Aug 2, 2024, 3:03:41 AM8/2/24

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Thanks for your additional response. I was finally able to get the Roku working properly. It turns out the cable box was using an HDMI port. I switched the connections and attached the Roku to the cable box port and the cable box to the Roku port, rebooted both and both are now working properly. Do you have any idea what happened here? Thanks again so much.

@flexible Thanks for the note here. I took a look and no updates have been pushed out to your model of Roku device during the time period you described. A couple things to try that should help clear up the issue:

4. When the Roku device is connected, try adjusting picture options on your TV. Look for any options to adjust the picture mode, aspect ratio, or other settings. I would also recommend contacting your TV manufacturer to inquire further and see if they have any recommendations or troubleshooting to provide.

5. As a last resort troubleshooting step, you might try performing a factory reset on the device from Settings>System>Advanced system setting>Factory reset. This will clear all data, channels, and login information from the device, and allow you to set it up again from scratch.

Thanks so much for your reply. Suggestions Nos. 1 and 2 didn't work. Regarding No. 3, the TV only has one HDMI port. Regarding No. 4, the picture is fine when I watch tv through my cable tv provider, just not the roku which has no screen size settings. I don't want to change the screen size using the tv controls because that will mess up the picture for my regular cable tv viewing which, as indicated, is fine. No. 5, the factory reset, didn't work. Any other suggestions? Thanks.

@flexible Is your cable box also connected to the TV via HDMI? If not, it could be the HDMI port on the TV experiencing an issue. I would recommend trying to see what other display settings you can adjust on the TV. If that still isn't resolving the issue, I would recommend connecting the Roku to a different TV to test it, and see if it displays normally. If it does, this may also point to an issue with the TV itself.

Over time, HDMI ports and cables can wear out, pins can become damaged inside the ports, dirt/dust can accumulate, etc. It's possible that this may have started to happen with that port, but I can't say for sure.

I am having a similar issue. I have done a factory reset on my Roku and TV, changed the HDMI ports, changed HDMI cables and unplugged it multiple times. This just randomly happened. When I check for system updates there are none. Why is this randomly occurring? The information for both my TV and Roku are below.

Hi! Mine is suddenly in the wrong ratio as well. I have read the steps suggested and even factory reset it, but nothing works. My TV channels are not in this ratio, it is only the Roku. I have no cable box.

I've got a Roku attached to a Vizio TV in my office. Couldn't find any settings on either the Roku or TV menu's that made a difference. My wife stumbled upon a button on the remote that actually controlled the screens zoom level (Wide, Narrow, Zoom, etc...) and that ultimately was the fix. It also made sense as to why the problem popped up in the first place because the kids were probably pushing buttons. Frustrating that there is a physical button on the remote that controls a setting, but we couldn't find the same setting in the menu...

I have a Sony Bravia Oled XR-A83J. Google TV is implemented in the TV operating system together with Netflix. Almost all movies and series on Netflix are in 21:9 aspect ratio, resulting in a black border on the top and bottom of the board.

Not asking you buy a new TV. Was kinda kidding there. But as others have mentioned, there are no settings on the ccgtv to adjust zoom and such. The TS4k has a basic scaling to zoom in and out. But honestly, you are greatly I've thinking this. You even said you watch sports which are 16:9 and filling the whole screen squashing any chance for burn in. You would have to be watching wider than 16:9 content every day without watching any other content whatsoever. And even Netflix will throw different ratios, so it's not always the same. So refer to my statement above of just enoy your TV.

On a side note, the link below will show you the things your TV does to prevent image retention. And it apparently says you can zoom/stretch and so on. Not sure if it covers your model. It's from a specific product page, but it's generic oled info.

Personally, I never use the zoom functionality on any of my TVs because I want to retain the original aspect ratio of the material. Eventually, those panel pixels my fail in time, but until that happens it may be time for a TV upgrade also.

If you have a dvd or Blu-ray player available, you can connect it to the HDMI input of the TV and verify which aspect ratio options are available on the TV. I suspect that the only options available over HDMI will be 16:9 and 4:3, without any zoom.

What dj said. Considering the vast majority of movies are done in wider aspect ratios than 16:9, if burn in were an issue, you would see widespread complaints about it on tech blogs, forums, reddit and so on. You're very much overthinking it. Just enjoy your TV. And if I'm not mistaken, the later generation OLED TV's have anti burn in tech built in to prevent it. And if you can't take off your tinfoil hat long enough to enjoy watching the wider aspect content, you can pony up for a micro LED tv and alleviate your issues while retaining the inky blacks and get the plus of a much brighter image so you can keep that gorgeous picture in a lit up room as well.

You seem to be quick to wrap up threads I've responded to and provided answers/solutions. Why don't you actually try responding to my thread that needs help? It's been a longstanding issue that needs to be solved.

There is currently a large backlog of threads that need catching up on. The Nest Community Forum has a focus on the Community helping each other out, and I moderate and answer where I can, starting with the oldest threads first when it comes to support.

Chromecast with Google TV do not alway display in 16:9 aspect ratio. If, for example, you connect it to a 4:3 monitor, the available resolutions offered by the Chromecast device will have a 4:3 aspect ratio.

This is a problem for Sony to solve and here is my reasoning: all modern TVs have screens that are prone to burnin effect. Sony knows that very well and should take steps to enable the zoom option to work over HDMI too.

If your TV has a screen ratio setting, it might be worth exploring this as a potential workaround. Some TV allow users to force an aspect ratio with content viewed on the screen. Here are some examples of how to do this:

It could be if on a cheaper one, you are being streamed a format that is fixed and cannot be changed (ie the greyed out options) and the TV can only display in a letter boxed format. Which may be something that can be changed on the TV with a setting. There are various types of 16:9 format for example and how the TV displays that.

I would think that the Netflix app came preinstalled on the TV, and now it needs updating due to a change to Netflix streaming. Which may have only happened in the last few months as you have noticed.

A work around if your want to continue to have a fully functional Netflix app is to by a plug in device which supports the Netflix app. Such devices include Google ChromeCast, Apple TV, Amazon Firestick and the list goes on. Choice has reviewed these in the past:

The smarts of a smart TV are becoming obsolete faster and faster, making a smart TV dumb very quickly. It is disappointing for a consumer, but fortunately there are workaround like that outlined above.

I've unplugged the puck from the wall socket and changed HDMI sockets, my actual TV ratio settings are normal as it works normally on the channels like BBC1 and ITV etc, it's just on apps.

Black (letterbox) bars top and bottom is very common for most movies on Netflix, Apple TV+, Disney+, Prime Video, etc. but black (pillarbox) bars at the sides are mostly used for older 4:3 programmes which were shot in a the more square aspect ratio.

If what you're seeing is actually stretching the image in a strange manner then try pressing the aspect ratio button on your TV remote control to see if it helps. You probably want it to be on Auto or 16:9.