Eset Encryption Vs Bitlocker

[Kanisha Marchant]

Ihave a problem while installing Full Disk Encryption,

Eset tells me that the computer is already encrypted by Bitlocker but it is not. I tried encrypting the pc bitlocker then disabling it but I still get this error message.

J'ai un problme lors de l'installation de Full Disk Encryption,

Eset m'indique que l'ordinateur est dj chiffr par Bitlocker mais ce n'est pas le cas. J'ai essay de chiffrer le pc bitlocker puis le dsactiver mais j'ai toujours ce message d'erreur.

If we confirm that BitLocker is in fact 100% decrypted, we will need to request additional logging ( -eset-encryption-diagnostics-tool) and support case to be submitted to your local ESET Support Office via the following link:

"BitLocker automatic device encryption uses BitLocker drive encryption technology to automatically encrypt internal drives after the user completes the Out Of Box Experience (OOBE) on Modern Standby or HSTI-compliant hardware."

The only other time I have had this was on a brand new laptop and in the end I wiped it and started again. This isn't a brand new laptop though and wiping it would be a pain for the user and for me, is there anything else I can try?

I have one idea, I cannot be sure this will work as it is a Microsoft product and if it doesn't I will have to recommend you contact Microsoft to attempt to solve this as Bitlocker is not our product nor expertise.

To solve this, go to Bitlocker Drive Encryption in Control Panel and simply turn it ON and go through all the steps to save the recovery keys etc. and attempt to decrypt it after they have done this.

This happens all the time with me with laptops that have secure boot enable bitlocker encryption the drive int he background but doesnt full turn it on. Once I have turn it on, save the key then remove the encryption it fixes the issue and you can use ESET Encryption.

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