MA - LAN/WAN Product Support Engineers
David J. Marzo
Product Support Engineers (Multiple Positions)
With responsibility for escalated customer problems/issues worldwide,
the successful candidates will identify, evaluate and resolve software
and hardware related problems and provide effective problem management
through resolution and customer satisfaction. Must have a BS or
equivalent with at least 8 years experience in communications, and a
working knowledge of either LAN/WAN network communication servers &
applications; LAN internetworking (bridges/routers); or SNMP, DOS,
TCP/IP, LAT, UNIX experience.
For immediate and confidential consideration, please forward your
resume to:
David J. Marzo
Software Connections, Inc.
69 Milk Street, Suite 107
Westborough, MA 01581
Voice (508) 898-2288
Fax (508) 898-2820
Email s...@ultranet.com
ALL RESUMES ARE KEPT CONFIDENTIAL AND ARE ONLY SUBMITTED TO A CLIENT
WITH YOUR CONSENT. AA/EOE
Scott Sattler
1008 Piketown Rd
Harrisburg, PA USA, 17112
(717) 469-7452
Email : ssc...@postoffice.ptd.net
OBJECTIVE : To provide technical and customer service excellence in
the design,
implementation and administration of Enterprise
systems.
WORK
EXPERIENCE :
Computer AMP INC. 08-95- Current
Security AMP Drive
Analyst Harrisburg, PA
Responsible for insuring that worldwide data operations
were
secure on Netware/NT and UNIX (HP/ux9, Solaris 2.4)
platforms.
Researched, tested and purchased security auditing
tools for
Netware, NT and UNIX. Ran security audits and notified
administrators of problems. Ran Crack against UNIX
password files and
notified users of guessed passwords. Provided
recommendations and
design for AMP Novell NDS design. Repaired Netware 4.1
NDS tree when
problems arose. Wrote policies, operating procedures
and design
requirements for new servers. Provided recommendations
for NT domain
redesign to provide global use and security. Posted
security bulletins.
Provided security awareness training, Worked on
security help desk
setting up user accounts, changing passwords on Oracle,
Mainframe,
Netware and NT platforms. Wrote security software using
Powerbuilder,
Visual C++ and Visual basic. Reviewed Oracle database
design
and made security recommendations, updated Oracle
databases.
Piloted single sign-on solution for multiple platforms.
Virus research
and prevention. Windows 95 security evaluation and
recommendation
Reviewed dial-in solutions as to effectiveness and
security. Reviewed
Internet firewall design and setup. Firewall
penetration test using
many UNIX tools Extensive script writing for dial in
solution and
single sign on process. Software testing using MS-Test.
Firewall
Administrator on ANS Firewall for 750 Users on
Sparc20. Reviewed DCE
application in regards to enterprise use. Researched
and reviewed tools
to use for sending confidential documents through
Internet. Tested
GSS-API for use with ORACLE databases to provide better
security than
generic Oracle security.
Sr. Network Pennsylvania Power & Light (EDS/INET)
02-95-7/95(Contract)
Administrator 2 North 9tn Street
Allentown, PA
Acted as Sr. System administrator and designer for
large
(6,000 user) internetwork throughout the state of
Pennsylvania
for Pennsylvania Power & Light. Designed tape backup
strategy,
Network management system using Novell NMS to
complement HP
Openview, Provide recommendations for server design and
upgrades. Novell 4.02 to 4.1 upgrade. Used DS standard
for NDS
partitioning operations and backup. NW/IP
troubleshooting
Migrated users from OS/2 Lan server to Novell
environment. Server
monitoring and troubleshooting using Compaq and
Tricord superservers.
Upgrading NW 3.x servers to 4.x. Supported IBM
RS-6000's.
Segment load balancing and monitoring. Problem solving
for
network problems and errors. Documented operating
procedures,
network design and layout. Used network analyzers to
determine
network problems. On call 24x7 for emergency response
throughout
state of Pennsylvania. Recovery of Netware 4.x servers
from tape
or any means possible for mission critical deadlines
for service
centers and Power Plants located throughout
Pennsylvania.
System CompuCom Systems 08/94-02/95
(Contract)
Engineer 1005 Matilda Ave
Sunnyvale, Ca
Designed and installed Windows NTAS sites nationwide
using
many different iterations of NT from small sites to
large corporate
WAN’s, Provided solutions to make NT function properly
with existing
hardware/software. Provided troubleshooting and
redesign for existing
Windows NTAS sites. Redesigned Novell 4.x sites that
were
improperly installed or poorly designed. Provided NDS
troubleshooting
and repair. Migration of 3.x users to Netware and NT.
Integration of PC's Into UNIX environments, migration
of large
number of users from Digital Pathworks environment to
Novell 4.x
environment. OS/2 LAN server installation,
troubleshooting for
both server and OS/2 Clients. Sitemetering, Asset
management
Designed software distribution for new applications and
updates.
security auditing. Reconfigured, installed Microsoft
Mail for small
20 user networks to large 1000 user networks with SMTP
gateways,
MAC gateways and remote dial-in support.
Mail Administrator for 1000 user Inter company mail
system.
Provided technical support for trading room floor for
PC’s and Sun stations connected to Pathworks /Novell
/HP9000’s
in a mission critical environment supporting daily
trading operations.
Installed and configured SCO UNIX for engineering
users.
Network Intel Corporation 01/94-08/94
(Contract)
Engineer 15220 NW Greenbrier Pkwy
Hillsboro, Or 97006
Setup test labs for performance and compatibility
testing,
Designed and setup large test networks to test both
client
and server use of newly designed Intel Token Ring NIC.
Interoperability testing with all major NOS's to
include Banyan
ines,4.x/5 LAN Server, LANMan, Netware 3.x/4,x and
Windows NT, Major
software packages, bridges and routers. (Cisco, Proteon
and WellFleet)
Compatibility testing with other manufactures Token
Ring Nic’s,
Provided support to Alpha/Beta Customers nationwide on
newly
developed Token Ring Products. Used Data General
Sniffer
and Novell LAN analyzers to troubleshoot networks and
protocols.
Software testing using self written test programs in
Visual C++,
Visual Basic and MS-Test. Worked with software
developers to pinpoint
driver problems, worked with hardware designers to test
hardware
designs and updates. Supported in-house alpha network
for Token ring
users.
Service Custom Computers Inc. 11/92-01/94
Manager 10030 Silverdale Way NW Suite #105
Silverdale, WA 98383-3790
Built custom PC's for retail, commercial and government
customers
Repaired wide range of PC's based on ISA/PCI/EISA/Local
Bus designs
covering PC designs from 8088 to Pentium. Repaired dot
matrix and laser
printers. Supervised and trained staff of 6
technicians. Responsible
for negotiation, purchase and timely rotation of
inventory. Installed
and configured Windows NTAS/UNIX and Netware networks,
Provided
consulting services for troubleshooting
networks.Responded to and won
bids for computers and service for local, national
commercial customers
as well as local and federal government. Built Custom
file servers,
upgraded old PC based servers and migrated data and
clients to newer
operating systems. Designed booth’s and attended
computer exhibits and
trade shows answering questions and gathering potential
sales leads.
General Premium Computers 06/90-11/92
Manager 2310 So. 84th Street
Tacoma, WA 98409
Started as salesman, promoted to sales manager, service
manager then to
General Manager within 8 months. Reported to V.P for
all activities
Regarding sales, marketing, service and training.
Responsible for
growth from single retail store to 6 computer outlet
stores in 2
states. Product evaluation, systems design, network
design for small to
medium size LAN/WAN's. Consulting for network redesign
and
troubleshooting. Built and repaired PC's, Mac's, laser
and dot
matrix printers. Setup Help desk for internal and
external customers
Installed OS/2 Lanservers, Netware 2.x,3.x networks,
Grapevine,
LanMan 2.2 and Lantastic networks. Developed customer
base and
sold computers, networks and services to wide variety
of customers.
Systems Cascade Independent Heating 05-87/6-90
Administrator 2114 So. Tacoma Way
Tacoma, WA 98409
Built and Installed computers, ran cabling for moves,
adds or
changes to connect work stations to network. Designed
and
installed Novell network and functioned as sole systems
administrator. Taught users computer fundamentals and
operation.
Provided troubleshooting, and support of popular
software
packages. Performed all PC upgrades and repairs, Wrote
custom
software applications using Qbasic.
K-9 USAF 08-83/05-87
Patrolman
Police patrol utilizing military police K-9 to search
for narcotics and
explosives. Ran radar, searched aircraft and buildings,
DUI patrols.
Security for USAF resources and visiting dignitaries.
Public relations
performing K-9 exhibitions. Funds escorts, prisoner
escorts.