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US-CT: Bloomfield-Technical Support Associate/Helpdesk
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JobCircle.Com
Jan 3, 2012, 7:34:07 PM1/3/12
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JobCircle.com is the largest regional job board in the
Mid-Atlantic region, with tens of thousands of job offerings
in PA, NJ, DE, MD, NY, and Washington D.C. To learn more,
visit http://www.jobcircle.com?source=ng
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Job Title: Technical Support Associate/Helpdesk
Job Location: CT: Bloomfield
Pay Rate: Open
Job Length: over 1 year (contract)
Start Date: 2012-01-03
Company Name: iTech Solutions
Contact: Kay Lukas
Phone: email only
Fax: email only
Description: Technical Support Associate/HelpDesk
Responsibilities:
Works with Client business and Systems customers via the telephone to answer questions and resolve any issues with Client products or services. Maintains a high level of customer focus in all interactions. Attempts to resolve issues at first level within specified timeframe. Diagnoses customers technical problems and provides creative solutions and alternatives that meet business needs. Provides "just-in-time" training over the phone as needed. Refers unresolved issues and escalates problems to appropriate CSD technical support group identified in the Customer Support Process. Maintains documentation on incoming calls via Problem or Request Management System including steps and actions taken to resolve customer issues. Identifies opportunities for process improvement and problem elimination. Shares learning with team and CSD service providers as appropriate. Continually focuses on learning new technologies to support rapidly changing and expanding environment. Establishes and follows through on individual development plans that enhance team and personal effectiveness. Works as proponent/advocate for customer issues and concerns in all interactions with CSD service providers. Presents a positive, customer-focused image and promotes CSD objective of being a low cost, high quality provider of technology services in all interactions with customers.
Required Skills:
A minimum of one year experience in the Information Technology field with either an in depth knowledge of one specific area of technology (e.g., Client Server, mainframe, telecommunications, data center operations, etc.) or a broad knowledge of multiple technologies and platforms. Knowledge of ID administration a plus. Technical proficiency in what it takes to get access to a system means. Aptitude for, and interest in, learning new technologies. Understands customers issue and demonstrates real concern. Responds quickly and resolves problems related to technology usage. Communicates clearly. Establishes credibility quickly by following up and taking initiative. Probes and uncovers customers underlying issues. Defines problems quickly and resolves majority of issues within specified timeframe. Demonstrates creativity in generating solutions. Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result. Can deliver "just-in-time" training over the phone. Actively share knowledge and offers assistance to team members. Identifies and takes initiative to implement improvement opportunities. Possesses insatiable appetite for learning, continuously pursues new learning that add value to the teams knowledge base. A minimum of 2 years experience in the IT field with either an in depth knowledge of one specific area of technology (e.g. Client Server, mainframe, telecommunications, data center operations, etc) or a broad knowledge of multiple technologies and platforms.
For more information please contact Jessica Girardin at jgir...@itechsolutions.com or call her at 860-674-1636 ext 205
(Other Job Titles Include: Helpdesk Desktop Support Analyst, Service Desk Analyst, Desktop Support Analyst)
Please refer to Job code 12-00001 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/10961573.html?source=ng to apply online.
**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************
JobCircle.com is the largest regional job board in the
Mid-Atlantic region, with tens of thousands of job offerings
in PA, NJ, DE, MD, NY, and Washington D.C. To learn more,
visit http://www.jobcircle.com?source=ng
**************************************************************
Job Title: Technical Support Associate/Helpdesk
Job Location: CT: Bloomfield
Pay Rate: Open
Job Length: over 1 year (contract)
Start Date: 2012-01-03
Company Name: iTech Solutions
Contact: Kay Lukas
Phone: email only
Fax: email only
Description: Technical Support Associate/HelpDesk
Responsibilities:
Works with Client business and Systems customers via the telephone to answer questions and resolve any issues with Client products or services. Maintains a high level of customer focus in all interactions. Attempts to resolve issues at first level within specified timeframe. Diagnoses customers technical problems and provides creative solutions and alternatives that meet business needs. Provides "just-in-time" training over the phone as needed. Refers unresolved issues and escalates problems to appropriate CSD technical support group identified in the Customer Support Process. Maintains documentation on incoming calls via Problem or Request Management System including steps and actions taken to resolve customer issues. Identifies opportunities for process improvement and problem elimination. Shares learning with team and CSD service providers as appropriate. Continually focuses on learning new technologies to support rapidly changing and expanding environment. Establishes and follows through on individual development plans that enhance team and personal effectiveness. Works as proponent/advocate for customer issues and concerns in all interactions with CSD service providers. Presents a positive, customer-focused image and promotes CSD objective of being a low cost, high quality provider of technology services in all interactions with customers.
Required Skills:
A minimum of one year experience in the Information Technology field with either an in depth knowledge of one specific area of technology (e.g., Client Server, mainframe, telecommunications, data center operations, etc.) or a broad knowledge of multiple technologies and platforms. Knowledge of ID administration a plus. Technical proficiency in what it takes to get access to a system means. Aptitude for, and interest in, learning new technologies. Understands customers issue and demonstrates real concern. Responds quickly and resolves problems related to technology usage. Communicates clearly. Establishes credibility quickly by following up and taking initiative. Probes and uncovers customers underlying issues. Defines problems quickly and resolves majority of issues within specified timeframe. Demonstrates creativity in generating solutions. Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result. Can deliver "just-in-time" training over the phone. Actively share knowledge and offers assistance to team members. Identifies and takes initiative to implement improvement opportunities. Possesses insatiable appetite for learning, continuously pursues new learning that add value to the teams knowledge base. A minimum of 2 years experience in the IT field with either an in depth knowledge of one specific area of technology (e.g. Client Server, mainframe, telecommunications, data center operations, etc) or a broad knowledge of multiple technologies and platforms.
For more information please contact Jessica Girardin at jgir...@itechsolutions.com or call her at 860-674-1636 ext 205
(Other Job Titles Include: Helpdesk Desktop Support Analyst, Service Desk Analyst, Desktop Support Analyst)
Please refer to Job code 12-00001 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/10961573.html?source=ng to apply online.
**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************
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