Jpro Diagnostic Service Kit
Terresa Cherrie
JPRO is the most trusted diagnostic and repair solution in the industry. More than 50,000 technicians at top fleets and service centers use JPRO to simplify maintenance for commercial vehicles and equipment.
A JPRO Service Kit gives you an all-in-one maintenance tool, complete with Panasonic Toughbook laptop, adapter kit with cables, and durable carrying case. Service kits can be purchased with NextStep Repair for step-by-step repair guidance and Technician as a Service for unlimited access to expert technician support.
Noregon. JPRO, NextStep, and TripVision are registered trademarks of Noregon. All Rights Reserved.
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With its user-friendly interface, guided diagnostic features and troubleshooting steps/diagrams, Hedman says JPRO assists in identifying, repairing and troubleshooting issues for both commercial vehicles and heavy duty equipment.
Coverage for GSE became available in JPRO Professional 2023 v1, but each version since has remained applicable by improving the features and coverage available for that type of equipment. Noregon releases three or more major updates each calendar year, aiming to continually improve the benefits for GSE and other types of diesel equipment, Hedman says.
JPRO Professional utilizes the same standards for GSE that it does for on-highway vehicles. Hedman says this is because GSE has the same types of engines, transmissions, brakes and standard communications that on-highway vehicles use. Therefore, many common GSE issues and needs are similar to on-highway vehicle issues and can include emission system issues, diesel particulate filter (DPF) issues, regen resets and more.
Fault guidance shows the fault code as well as items to verify and check. Depending on the fault, the user may need to perform tests to narrow the search. Bi-directional tests can be accessed from fault guidance.
Based on the fault selected, the tabs change. Tabs include Overview (a detailed synopsis of the selected fault and the affected vehicle systems), Wiring (shows diagrams with wires, components or connections to test) and Troubleshooting Tasks (physical and electrical inspections to be performed). A locator tab shows detailed photos or illustrations to locate components such as sensors.
Inspections and reports can be saved and accessed in JPRO, which has custom reporting capabilities. Hedman says this feature is useful across an organization to help ensure that each user is using the same preventive maintenance or vehicle inspection standards.
In addition, a recording feature is used throughout every connection to create a snapshot of the state of the vehicle, creating a log file. There is also a manual record feature that can be used throughout particular sessions for users to see how data values respond while they are driving or performing another procedure, to verify issues and determine the root cause of issues.
Additional resources available through JPRO include: OEM Applications, which allows use of any manufacturer software installed on the computer; definitions of unfamiliar industry terms; and JPRO Resource Portal, which offers self-paced training opportunities for techs to learn on their own schedule.
Noregon offers a variety of options from a la carte software to a complete diagnostic service kit with JPRO, NextStep Repair (product focused on service information), and Technician as a Service (TaaS), which provides technicians with the ability to speak with a master technician who can remotely assist with a diagnostic or repair procedure; a Panasonic Toughbook; adapter; and vehicle cables.
JPRO is designed to be complementary to OEM software on the same diagnostic platform. JPRO still requires your shop to invest in multiple and expensive OEM software applications that are also difficult to maintain.
Diagnostic tools are an investment for your fleet and repair shop, which means you expect an excellent ROI and exceptional quality. These tools will be used daily by your entire team, so you must find comprehensive scan tools that are easy to use and have expanded coverages. You get just that when you go with Autel from Triad Diagnostic Solutions.
Triad Diagnostic Solutions is the premier Jaltest Heavy-Duty and Autel Automotive provider for all of your diagnostic & repair needs. Our single-source solution includes training, technical support, and hot swap services.
Noregon's JPRO Professional Update includes enhanced off-highway support and expanded OEM coverage with bidirectional tests for Detroit engines and Detroit Assurance, along with new Bendix features like estimating brake wear life for pads and rotors. There is also a new virtual connection, similar to Virtual Truck, where technicians can simulate diagnostics on off-highway equipment. Additionally, the update brings new bidirectional tests for Komatsu equipment, including cylinder cut-out, DPF service regen, fuel injector performance, fuel leakage, and more.
Navistar Engine Diagnostics is a diagnostic and programming service tool for Navistar Engines. A full-featured PC application, Navistar Engine Diagnostics is designed to meet the wide range of diagnostic challenges of servicing a mixed truck fleet. Coverage includes all J1939 International electronic engine systems. It allows you to monitor the control system, retrieve diagnostic trouble codes (DTC), change parameters, view and graph engine data, and run specialized service bay testing on all engine and aftertreatment systems. The application also features period updates, ensuring you the most up-to-date coverage.
With its advanced capabilities, HeRo(Health Report software) collects vehicle information, Diagnostic Troubleshooting Codes (DTCs) and other vital data points from the vehicle communication network. This network is made up of modules like the J1939 Modules, Engine Control Module, Aftertreatment Control Module, Body Control Module, Brake Control Module and the Transmission Control Module.
In addition, HeRo also posts these health reports to OnCommand Connection* and the Navistar Service Portal**, which add additional information such as open campaigns on the vehicle and fault code action plans.
PLEASE NOTE: If you do not currently have a DY or CY user ID, you will need to create one out of the product. WHEN CREATING A CY USER ID FROM THE PRODUCT, YOU WILL NEED TO CHANGE THE DEFAULT PASSWORD THAT IS EMAILED TO YOU.
IMPORTANT: You MUST change your password by following the instructions provided in the email before proceeding. The default password cannot be used to log into the application. Passwords can be reset at
NOTE: The software program will not function until the user has successfully logged in at least once while connected to the network. The user may need to consult with the technical computer support staff if the program cannot connect to the Navistar site.
Navistar is a leading manufacturer of commercial trucks, buses and engines. We are driven to deliver a better future with strong products, sound values and solutions for a changing world. Our products, parts and services are sold through a network of nearly 1,000 dealer outlets in the US, Canada and beyond. Additional information on Navistar is available at www.navistar.com
The Noregon Systems JPRO Professional is a multi-brand tool providing a total vehicle view on a single screen in under one minute. Bi-directional testing, more than 44,000 OEM level fault code descriptions and extended service and engine repair information make JPRO Professional a powerful diagnostic tool, according to the company. The tool is designed to help users both decrease repair time and increase uptime.
Brajkovic has covered the transportation industry for a number of trade publications, with a focus on the vehicle maintenance and automotive aftermarket industries since 2016. Prior to that, she covered the global aviation industry as assistant editor for Endeavor Business Media's AviationPros.com, and held a number of editorial positions at an award-winning community newspaper.
Nexiq Technologies and Noregon System offer in-bay diagnostics service tools that integrate scanned data from vehicles into the OnCommand Connection portal, allowing fleet managers to view the health of their entire fleet through a single portal.
The addition of Mitchell 1 Repair-Connect.net allows customers to access their repair manuals and other maintenance documents from a direct link within the OnCommand Connection portal. With a single login, fleet managers get a complete, easy-to-navigate information resource with scalable wiring diagrams, digital photos, component locations and more.
Navistar began pilot testing OnCommand Connection with fleets in late 2013. Named last month by Heavy Duty Trucking as a 2014 Top 20 Product, OnCommand Connection offers fleets real-time fault codes, vehicle locations, nearby dealer locations and fault code actions plans within an online portal. Navistar is currently partnered with telematics service providers such as Omnitracs, PeopleNet, Teletrac, Geotab, XRS, CyntrX, Vnomics, and Pedigree Technologies.
Founded in 1993, Noregon Systems specializes in the creation of custom diagnostic and vehicle data software solutions and products for the commercial transportation industry. Noregon also uses its expertise in vehicle data systems in the development of OEM software, embedded applications and onboard vehicle networks.
Noregon Systems subscription-based JPRO Professional software with the 2016 v2 update includes the Next Step feature, which allows users to read and diagnose an entire truck in one pass, in under one minute, from one screen by providing technicians over 44,000 OE level fault codes and detailed repair information. With an emphasis on easy-to-understand graphical interface, vehicle systems are listed and can easily be seen in one location on one screen, and FMI assistance has been added to easily find, read and understand FMI definitions. Improved functionality was also placed on Cummins and Detroit Diesel engines, as well as heavy duty emissions fault support. Users now have the ability to read and clear HDOBD and emission faults. Additional features such as fuel injector calibration and increased bi-directional capabilities are also included with this version.
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