Conifer Reports issue

[Sauvola, Irma]

Is anyone else having issues accessing their lists of reports?

This morning I have been trying to access the list of reports in my CIRCULATION folder (under the Template folder) but the list does not appear -- there should be over 25 reports in the list to choose from.

FYI – I  have been able to successfully sign-out and check-in books.

Thanks,

Irma

 

 

Irma Sauvola BSc MLIS DPA

Library Supervisor

Health Sciences Library

Health Sciences North | Horizon Santé-Nord

Ramsey Lake Health Centre 

1^st Floor, North Tower Rm 1380

41 Ramsey Lake Road
Sudbury, Ontario, P3E 5J1

Tel. 705.523.7100, Ext. 1098

Fax. 705.523.7317

Email: isau...@hsnsudbury.ca

 

 

 

Health Sciences North's vision is to be globally recognized for patient-centred innovation.
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[Anne Beaupré]

Hi,

 

Algoma did not receive an overdue report this morning.

 

Anne

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[Dan Scott]

Yes, I noticed the problem with reports yesterday after applying a security update. Unfortunately, although I identified the source of the issue, I wasn't able to fix the problem yesterday, and I am now out of the office for three weeks. As Laurentian has no other personnel responsible for library systems, it's probably going to be at least three weeks before I'll be able to resolve the issue.

I can assure you that all of the reports that were generated before yesterday are all still there on the server, and I'll be able to rerun the scheduled reports once I resolve the problem.

[Dan Scott]

Late last week I identified and addressed the root cause of the inability to view reports, which could also cause problems with Z39.50 searches and other seemingly unrelated issues.

Please let me know if you're still having trouble viewing your reports or running Z39.50 searches on a consistent basis. I know that from time to time there are still "503 Network timeouts" reported in the catalogue and various other requests, but those are sporadic.

Thanks,

Dan

On Thursday, 20 July 2017 12:19:22 UTC-4, Dan Scott wrote:

Yes, I noticed the problem with reports yesterday after applying a security update. Unfortunately, although I identified the source of the issue, I wasn't able to fix the problem yesterday, and I am now out of the office for three weeks. As Laurentian has no other personnel responsible for library systems, it's probably going to be at least three weeks before I'll be able to resolve the issue.

I can assure you that all of the reports that were generated before yesterday are all still there on the server, and I'll be able to rerun the scheduled reports once I resolve the problem.

[plave...@usudbury.ca]

Thanks for your e-mail. Unfortunately, I am away until Monday, August 28, at which time I will be able to send a better reply.

Sent from my BlackBerry 10 smartphone on the Bell network.

From: Dan Scott Sent: Tuesday, August 22, 2017 12:15 PM To: Conifer testing and discussion Reply To: conifer...@googlegroups.com Subject: Re: [conifer-discuss] RE: Conifer Reports issue

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[Manon Breton-Génier]

Hi again,

It seems that my problem has been resolved. I noticed that none of the boxes on the service and credentials window were checked off. After checking some of these boxes, I am now able to import Z39 records. 

Regards

Manon B. Génier 

2017-08-22 12:29 GMT-04:00 <plave...@usudbury.ca>:

Thanks for your e-mail. Unfortunately, I am away until Monday, August 28, at which time I will be able to send a better reply.

Sent from my BlackBerry 10 smartphone on the Bell network.

From: Dan Scott Sent: Tuesday, August 22, 2017 12:15 PM To: Conifer testing and discussion

Reply To: conifer-discuss@googlegroups.com

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Manon B. Génier

Secrétaire en bibliothèque

705-267-2144 Poste 230

                                          

[Anne Beaupré]

Hi Dan,

 

Algoma still hasn’t received an overdue report.

 

FYI

 

Anne

 

From: conifer...@googlegroups.com [mailto:conifer...@googlegroups.com] On Behalf Of Dan Scott
Sent: August-22-17 12:15 PM
To: Conifer testing and discussion <conifer...@googlegroups.com>
Subject: Re: [conifer-discuss] RE: Conifer Reports issue

 

Late last week I identified and addressed the root cause of the inability to view reports, which could also cause problems with Z39.50 searches and other seemingly unrelated issues.

--

[Chantal Lamarche]

Boréal also is not receiving overdue reports.

 

Chantal Lamarche

Bibliotechnicienne tél. 705-560-6673, poste 1011 Sudbury ON
COLLEGEBOREAL.CA

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De : conifer...@googlegroups.com [mailto:conifer...@googlegroups.com] De la part de Anne Beaupré
Envoyé : 5 septembre 2017 09:01
À : conifer...@googlegroups.com
Objet : RE: [conifer-discuss] RE: Conifer Reports issue

[Paul Laverdure]

Reports are now running normally at University of Sudbury. Just received
my usual batch today.

Paul Laverdure, M.A., Ph.D.
Director of Library and Archive Services/Directeur de la bibliothèque
et des archives
University of Sudbury/Université de Sudbury
935 Ramsey Lake Road
Sudbury, ON, P3E 2C6 Canada
Tel: (705) 673-5661 (x 208)
Fax: (705) 673-4912
plave...@usudbury.ca
www.usudbury.ca


>>> <plave...@usudbury.ca> 2017-08-22 12:29 >>>

From: conifer...@googlegroups.com
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onmousedown="this.href='mailto:conifer...@googlegroups.com';return
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target=_blank) ] On Behalf Of Sauvola, Irma
Sent: July-20-17 10:06 AM

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[Anne Beaupré]

Algoma has their overdue reports now. Thank you.

Anne

[Dan Scott]

Thanks for the feedback! I was able to fix the underlying problem and restore a number of scheduled reports, but if there are others that you expect, feel free to let me know directly (ideally with the exact title of a previous report).

From: conifer-discuss@googlegroups.com
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onmousedown="this.href='mailto:conifer-discuss@googlegroups.com';return
true;" href="mailto:conifer-discuss@googlegroups.com" rel=nofollow
target=_blank) ] On Behalf Of Sauvola, Irma
Sent: July-20-17 10:06 AM

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target=_blank) >
Subject: [conifer-discuss] Conifer Reports issue


Is anyone else having issues accessing their lists of reports?
This morning I have been trying to access the list of reports in my CIRCULATION folder (under the Template folder) but the list does not appear -- there should be over 25 reports in the list to choose from.
FYI – I  have been able to successfully sign-out and check-in books.
Thanks,
Irma


Irma Sauvola BSc MLIS DPA
Library Supervisor
Health Sciences Library
Health Sciences North | Horizon Santé-Nord



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