geraurb pandora gersham

0 views

Skip to first unread message

Maya Malbon

unread,

Aug 2, 2024, 9:31:32 AM8/2/24

to congnaredte

There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.

That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.

The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.

Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.

I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.

Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.

Hi there @Griffon, thanks for your post, and welcome to the Bell Community.
Do you have the option of testing out the suggestion above from @Peter476? They were able to get audio on Netflix when using the optical output.
Are you accessing Netflix by clicking the Apps button on your remote, or by launching channel 1267?
Keep the Community posted.
- Patricia

I did not try to get Netflix audio using optical output because it sorta defeats the purpose of one connector, HDMI, for both audio and video to the AVR AND HDMI is not providing the audio from Netflix. Maybe Bell should be troubleshooting this. I was only trying to access Netflix using the App button on the 9500 remote, not chan 1267. When I discovered the issues with accessing Netflix thru the 9500 remote app I was reluctant to cause more issues and 9500 rebooting by accessing Netflix at all thru the 9500 using chan 1267. I have returned to using my other devices for Netflix access rather than the 9500. Maybe Bell can advise of a permanent fix when they troubleshoot their equipment hardware and software.

For Windows computers (XP, Vista, Windows 7 and Windows 8): software driver (v2.22) download link. Please first uninstall any previous version(s) of the OPPO USB DAC driver from your computer, then unzip the downloaded package, double-click on the "setup.exe" file, and follow the on-screen instructions to finish this installation. Select the BDP-105 as your sound output device by setting "Control Panel -> Hardware and Sound -> Sound -> Playback" to "OPPO USB Audio Device 2.0".

...as I said already I can clearly see the Macs under the network devices in the oppo but for some wired reason I'm unable to connect, so there must be some sort of sharing incompatibility between the Mac and oppo (pc based) OS....and it looks like there's no other option but to use a thirty party software to make the connection...any recommendations?

I think you will need to install media server software on the Mac. I've done it for music using Plex but not sure if Plex supports video. I gave up as it was clunky so just bought an Apple TV for casual listening.

I agree, the user interface of the Apple TV is far better, probably one of the best media players in the market, but lately all I do is watching Netflix on it, something the oppo also does, and streaming my movie collection from my Mac...nothing else, in which case I rather do both directly on the oppo simply because the image quality is way better.

I must admit to being a bit frustrated by my Oppo 93's lack of support of ALAC files and not letting me access netflix, being a US version. Especially now I have a pre with bypass (but no DAC) in the HT system. The Oppo is currently my only source through the 2ch pre.

@@jrivask Perhaps you should look into getting a Darbee rather than using their inbuilt processing in the Oppo-103D. That might be what you are liking. I have a Darbee between my processor and projector and the beauty is it covers all sources.

- I have more than 400 blu rays, some very good editions including Criterion Collection ones. More than half of my br's are region A so I needed a multi zone blu ray player and beside this oppo I believe there is a Cambridge one that does it ( but I had very bad experience with that brand so no more for me) and no other player.

I can go on but I think those are more than enough reasons for me to have an oppo, and I personally think is brilliant except for the streaming issue with the Mac which I'm confident I'll found a solution or a future firmware will fix...

I've just spent some time on this subject when I finally got hold of my MacBook Pro because it's now in the hands of my daughter who uses it for RMIT, orders from the better 1/2 to give my MacBookpro to her. She's at work so here I am!

Because I just upgraded to the latest beta firmware I couldn't access any of the setting that the Mac automatically detected so there was an issue with the OPPO. After new firmware is loaded you need to do a factory reset that becomes available. After you have the new firmware up and running and all the Ethernet IP or wifi setting, I was then able to get where I wanted to go.