Bios Dell G3 3579

[Maral Mende]

Iinstalled a BIOS update yesterday via Dell SupportAssist on my Dell G3 15 3579 and ever since installing it my keyboard hasn't been working properly (I'm having to type this with the on-screen keyboard because of it). Essentially what is happening is I'll try to press a key and either A) Nothing will happen B) Multiple characters will be typed. Rarely do I get a proper response from the keyboard. (For example, dddd - I hit the a, b, c, D, E, f, and g keys twice each, but somehow got 4 ds but none of the other characters posted.) This is not a hardware issue. I have already tried uninstalling the device + drivers and rebooting, as well as updating the drivers, running the DISM commands in command prompt, troubleshooting the keyboard, and doing basically everything else listed on these two sites.

idk if this is relevant or not, but I only use the built-in keyboard, I've never even plugged in another keyboard, but there are five keyboards listed, even after uninstalling them all and rebooting.

So I gave up trying to fix it myself and took it into a very experienced IT guy. Basically, this cannot be fixed. The BIOS update contains an Intel Security update (or something like that), so even once you get around the battery issue, it cannot be downgraded or reverted. You also cannot perform a factory reset. So we're stuck waiting for Dell to release a hotfix for this garbage BIOS update.

So I finally found a work around for this. While the built in keyboard doesn't interface correctly, external USB keyboards do. This obviously doesn't fix the battery issue, but it at least makes the pc useable.

I share my experience with you. My laptop came with version 1.4.0 in bios and when I updated to version 1.12.0 it failed to load the uefi room. That gave me the same keyboard and battery problems. So what I did was download the version (1.12.0) again and copy it to drive D, then I ran the update again and everything ran fine and fixed keyboard and battery errors. Hopefully this can help you.

Copy the bios file onto a USB formatted as Fat32. reboot the Laptop pressing the F12 key to get into the One Time Boot Menu. select Flash Bios Upgrade. select the file. Mine was saying Power inadequate as I only had 6% battery remaining. there is an Option box. click on it and type in /forceit. Press enter and it gives you the option to flash the file to bios. Once that completed the laptop was working properly again with keyboard and charging.

Dell has put out a fix for this issue yet? I have not found the solution yet. I do not want to make changes to my computer manually to fix the issue. My laptop battery shows 0% charged and not charging. It is useless and keyboard does not work as it should.

Thank you so much for this info. I would not have ben able to finish my school work without it. DELL needs to get their **bleep** together and fix these issue's be for they send out a new bios update. I like my G3 but with all the problems I have had with it I will most likely not be getting a DELL laptop in the future. To this day I can not turn my laptop on and go I have to let it sit for 15 min be for I use it because on startup the Disk usages is maxed out for 15 to 20 min. I have yet to find a solution for this. This state is not adequate for running MATLAB and other engineering programs Orcad, PSpice, HSpice. I'm not happy but thank you again for the solution.

I have exactly the same problem. After I installed all updates with the support assistant, my keyboard sporadically stopped working (exactly as you described)

Especially the buttons (a s d) are not. Sometimes, however, it works again for a few minutes, so the buttons (hardware technically) still work. Very strange.

After reinstalling the keyboard drivers several times, I even formatted my PC yesterday. Without success, the problem persists.

I hoped the tip with the fat32 stick works, but it didn't...

I have been noticing low FPS while gaming so I decided to uninstall the drivers and try installing them again. Unfortunately since I uninstalled the drivers, windows had been unable to detect the NVidia card and I am getting an error message from nvidia saying that no Nvidia GPU was detected. I checked the bios and the GPU is not displaying there either, no hardware scanner has been able to pick it up. The graphic card is an Nvidia GTX1050ti which while not operating optimally it was at the very least communicating with windows, so I don't think this is a hardware failure. Please advise as to how to fix this, as looking though forums I have seen numerous other people with a similar issue. I have upgraded and flashed the bios as well as the chip. Uninstalled and reinstalled the Intel driver as well as do 2 full factory resets and nothing has worked. I talked with a technician friend of mine who apparently has seen this in dell G3 laptops but has not been able to resolve this.

Well when I boot into safe mode and go into device manager initially there is one device under display adapters and that's the integrated intel one but when I use the show hidden devices options I get a second entry of the Intel graphics card which is interesting.

I have just tried that and interestingly my pc kept starting and restarting with just a black screen for about 5 mins. I lost my patience and held down the power button for a few seconds until it powered off. I then powered it back on and the dell logo appeared. It took me straight to a BIOS message (I saw the same one when I did the bios battery reset) mentioning wrong date time settings. After I clicked continue it took me back to windows safe mode where I checked the device manager where it's exactly as we left it.

If your system shows only one GPU in the display adapters section of the device manager, it may not have the nVidia option. If it once did show two but no longer does, the nVidia GPU has failed and the system board will need to be replaced.

I recently purchased a refurbished Inspiron G3 15-3579 configured with a 1TB SATA HDD and a 16GB Intel Optane Memory PCIe SSD. I immediately referred to my service manual etc in order to upgrade the sata HDD with a 500GB Samsung EVO SSD. According to Dell and Intel documentation it is essential to disable the Intel Optane Memory prior to swapping either of the HDD's. Both Dell and Intel provide various sources of information explaining how to do this (including videos) but I discovered my laptop had a configuration problem and it seems that many others have variants of this same issue. The Intel Optane Memory wasn't operating at all.

I discovered that my system appeared to be using the Intel RST optane memory technology as I saw the PCIe SSD (the optane memory SSD) listed in "Device Manager" as working normally and it was listed in the Intel RST interface as a SSD running on the NVMe controller. Nowhere in the appropriate places did I see any reference to the term "Intel Optane Memory" and the Intel rapid storage technology interface was missing the "Intel Optane Memory" tab and just listed the Optane SSD running on the NVMe controller as a separate SSD naming the volume by the model number (INTEL MEMPEK1J016GAD).

So first I updated windows and all my drivers, but that didn't help. So I reinstalled windows via a clone I made of the original HDD and did all the above again, but still no Intel optane memory options appeared. I tried all the trouble shooters and nothing gave me the Intel Optane Memory options mentioned in the various manuals. Frustrated I decided to ignore this optane thing and swapped out the primary sata HDD to my Samsung SATA SSD and preceded to use the laptop for gaming without incident.

Now after hours spent researching the Intel RST optane memory technology, I found the reason for this problem is that at some point (for me it occurred before I received the laptop) a BIOS update sets the storage mode to AHCI for SATA which at first glance seems like the logical option of the three listed in system bios but renders your Optane memory technology completely absent. In the system BIOS the SATA mode selected has to be RAID or RAID On as this is the only bios option that will enable your computer to properly configure the Intel Optane memory array and show the "Intel Optane Memory"tab on the Intel RST. For my case, I had to uninstall the Intel RST driver and software before changing my BIOS settings to the correct option. Then I booted into Windows, reinstalled the necessary driver and software and now my computer is configured correctly and even faster.

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