If you were logged into your Toontrack account at the time of purchase and selected the auto register product option, they will be registered to your account. If not, you should have got an invoice after purchase that had your serial numbers. Register those serial numbers in Product Manager to download your products.
I am having major issues with EZDrummer 2 on my iMac in Logic Pro X. I see the tracks but have no sound. I try to log in and it tells me I have too many authorizations but for EZDrummer 2 I only have 2 computers.
All the same things have happened to me. But mine was purchased on Ebay secondhand. The seller reached out to toontrack by emailing because he unauthorized and no longer had the serial numbers to register.
This is EXACTLY THE SAME problem that I am having. I actually DID have to pay twice in order to receive ONE product. I am now trying to receive a refund but support has been very unresponsive. To say that I am quite annoyed about this is an understatement. I am 31 years old and this may be the very first time that I will have to dispute a payment through my bank.
I have also, currently, run into the same issue. I purchased EZDrummer 2 and check out as a guest via PayPal Credit, and upon completion of my purchase, I was prompted to create an account. However, I never received any sort of download link or serial number or anything that would provide me with the product I just purchase. I emailed Toontrack immediately and am currently waiting on an response.
2021 and this is still a thing. Just ordered D&D SDX, received the order is complete email, details of my purchase and a confirmation number but no serial number. My original order for superior drummer came through with a code right away. Maybe this takes time but if so it could be mentioned somewhere.
Yea I was charged 2x for EZ drummer 3 and never received a confirmation email, or the product serial number. but my bank statement shows they took 172 dollars 2x.
this is very frustrating, I dont have an extra 172 to be unexpectedly taken out of my bank account.
I have 47 EZXs installed. To choose my 7th User Preset I have to send a Program Change of 6 (or 7, if that is how your controller handles the numbers). But before I do that I have to make sure that EZdrummer knows that I am using the user presets and I do that by sending a Bank Select of 47 or by selecting any user preset by hand. If I want to use that second method of the MPK49 then I have to make sure that I send the Bank Select 47 every time.
Is this product in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible. We have multiple warehouses around the country so the "in stock" and "out of stock" is an indication of if the item is able to be shipped from one of them, our store, or one of our distributors. Most of the time there is no difference in turn around depending where it is shipped from but if there are any delays we will contact you immediately. We do also ask if you plan on picking up an item, please contact us so we make sure it is in our store ready for you.
I want a certain product but I don't see it on your site, Why don't you have it!!!?
We have a HUGE store here in Newcastle (which we would love to see you in) and not every product we stock is online & vice versa, but if you don't see what you are after, give us a call or email and we will chase it down for you!
Is everything on your website in stock?
We try our best to have everything in stock, but sometimes items sell out faster than we can update the website, as this is a manual process. If this is the case we will call or email you and let you know if your order cannot be fulfilled, and what your options are as soon as possible.
Do all the guitars come set up & with strings?
They sure do! All the guitars are set up at the factory & often once in the country as well! Every guitar we sell is ready to play (after a quick tune of course)
Do you price match?
Yes we do! We will do our very best to match & beat any genuine Australian quote or advertised price!
Just email us a link to the cheaper product and we will match or beat it for you (Prices valid for 48 hours) The Musos Corner Price Match option only applies when comparing identical products in the same condition, where payment is made in full by cash, eftpos or credit card. It is subject to verification and does not apply to ebay, american or overseas sites (come on guys), global sounds, grey importers, bulk buy discounts or site licence prices apply or to prices of other sellers that are available for less than one week. Price Match does not apply if retailers are out of stock or if Musos Corner is out of stock of the product in question. Shipping is also generally not included with the Price Match, that said we will always endeavour to pass on the very best price we possibly can.
In this industry our suppliers can often change their prices quickly and without notice. Sometimes the website or the store will not accurately represent these price changes and sometimes there may be genuine pricing errors due to either technical or human error. In these instances we are not bound by the information offered in error and may not be able to honor the incorrect price, but we will explain the error to you and do everything we can to pass on the best possible deal.
Do you guys Lay-by?
We certainly do in store, for an online lay-by each one is selected upon its own merrits with a 50% Deposit if approved. For in store Lay-bys: 20% Deposit, followed by weekly or fortnightly payments for 8 weeks. If cancelled, a 20% of RRP Fee will incurr.
How do I know if my item ships Free?
Many products we stock have free shipping to certain locations.
Please put in your address into the freight calculator and if there is no delivery charge your order may be eligible for free delivery. General exceptions include anything over 20kg or 105cm and areas as deemed remote by our delivery partners, including all of NT & WA.
Some Items on ZipMoney, ZipPay, or Studio19 Finance may not be eligable for free delivery. We will contact you if this is the case.
Some large/heavy items (over 20kg) , or items deemed not able to be delivered by our standard courier, Australia Post, may have an extra shipping charge.
Free Postage Details
Some items such as certain pedals and stomp boxes, accessories and effects may have free postage. This will go via the cheapest method. Courier/Express/Insurance/Registered Post would be extra. Please contact us for more information or check the "Free Freight" tab at the top of our website.
Express Post
Sometimes we can Express Post/Courier your items if necessary but additional charges may apply. Orders generally leave at 2:00pm daily so if you need an item ASAP, make sure it is ordered by 1pm (please call 1300 687 672) to ensure there is stock of the item and to get an estimated time of arrival. Express post is to capital / major cities only (for next day service). This service is for small items under 3KG only!
How can I track my order?
Check your email and you will have been sent a tracking number, input the number into either Fastway Couriers, Startrack or Australia Post's Track & Trace engine. If you have any problems, please call us and we will call the couriers on your behalf.
Do you take international orders?
Sorry, we do not take international orders, we only sell and ship around Mainland Australia & Tasmania. For remote & Island locations please contact us.
How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area.
If you think there may be an error, or want to clarify the price, you are welcome to contact us and we will work out the best shipping price for you.
There may be some exceptions for heavy or large items (over 25kg), remote locations or some regional areas. We will contact you if this problem arises prior to shipping the goods.
Do you offer freight insurance?
We certainly do, and highly recommend it as Australia is a big country. Insurance / Shipping protection is available and is only 1.5% of the value of the goods.
Can I pick my goods up in store?
Of course! Unlike some stores, we do not charge for you to pick up in store. We are open 7 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 week and not picked up will be returned to stock, unless other arrangements have been made. Valid ID will be required for picking up goods that have been paid for online or over the phone.
What if I am not home for the delivery?
IF you are not home, the driver will leave a card in your mail box so you can pick-up from the local depot/post office or arrange a re-delivery.
We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.
Can I ask for the courier to leave the goods at my door?
Whilst it Is possible, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, Musos Corner & The freight company will not be held accountable.
If you will not be able to take the delivery, it might be worth asking a friend or neighbour to take delivery of it for you.
What if it appears my goods have been freight damaged?
Please check all items before signing for them! This is very important. Do not sign for an item that appears damaged, to sign for them means "Signed for in good working order" and subsequently is out of the couriers hands, and voids insurance. If this was not possible, there can be a 24 Hour window to try and claim insurance, please contact us & the courier immediately. This only applies to orders that have paid for Insurance & are sent via courier.
Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.
Can I have my goods delivered on the weekend or after hours?
Unfortunately this is not possible at the current point in time, however you are welcome to pickup in store late night Thursday or on weekends from our Newcastle store. Please contact us to set a pickup time.