Dashboard Error - We're sorry, but something went wrong

[Marcelo Oliveira]

When trying to access the page http://<concerto server ip>/dashboard with any account I get the error below:

"We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly."

On other pages in the error does not appear.

Can someone help me please?

I`m using the VirtualBox VM Concerto v2, newly installed.

Tks

[Brian Michalski]

Hi!

Can you try running `chmod -R 777 /usr/share/concerto/tmp` on the server?  You might need to use sudo.

~Brian M

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[Chris Sheldon]

I used 'sudo chown -R www-data:www-data /usr/share/concerto/tmp/cache' to fix this.   Seems to check OK. 

The chmod solution below makes me very nervous because it makes a web-accessable folder and it's files globally writable and executable.

Thanks! - Chris

[Brian Michalski]

Glad to hear that fixed it!  We'll make sure this is addressed in the next Debian package.

~Brian M

[Marcelo Oliveira]

Sorry, but any changes not works fine. The same message keep going.

Tks

[Marcelo Oliveira]

I found this error on apache log (other_vhost_access.log): concerto:80 10.18.120.79 - - [29/Aug/2013:11:18:29 -0400] "GET /dashboard HTTP/1.1" 500 862 "http://10.18.120.82/concerto_plugins" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.71 Safari/537.17"

Tks

[Brian Michalski]

Hi Marcelo,

Have you tried rebooting after changing the permissions?  You might want to run `sudo /etc/init.d/apache2 restart` to reboot apache and Concerto.

There should be a corresponding error in /usr/share/concerto/log/production.log, can you share that stacktrace so we can see exactly what in Concerto is breaking?

Thanks,

~Brian M

[Marcelo Oliveira]

Tks for return Brian. The error on log is:

"

Started GET "/dashboard" for 10.18.120.79 at 2013-08-29 14:54:06 -0400

Processing by DashboardController#show as HTML

Downloading latest Concerto version information for the first time.

Could not determine version number at remote location Network is unreachable - connect(2)

Completed 500 Internal Server Error in 34ms

** [Airbrake] Unable to contact the Airbrake server. HTTP Error=Connection refused - connect(2)

** [Airbrake] Failure: NilClass

NameError (undefined local variable or method `logger' for VersionCheck:Module):

  lib/version_check.rb:88:in `rescue in github_version'

  lib/version_check.rb:61:in `github_version'

  lib/version_check.rb:36:in `fetch_latest_version'

  lib/version_check.rb:21:in `latest_version'

  app/controllers/dashboard_controller.rb:27:in `show'

  app/controllers/application_controller.rb:80:in `user_time_zone'"

Marcelo

Em quinta-feira, 29 de agosto de 2013 01h03min19s UTC-3, Marcelo Oliveira escreveu:

[Brian Michalski]

We'll work on this @ https://github.com/concerto/concerto/issues/687.

--

[Jim O]

Brian, I have the same problem as Marcelo.-     http://192.168.1.80/dashboard      showing error   "We're Sorry but something went wrong."

Clicking through the link I'm unsure whats happening - Is there going to be a release to fix it? 

On Github it says "It looks like Zach already addressed this in 04efa0c." 

But that has no entries.

Thanks,

Jim

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[Brian Michalski]

Hi Jim,

There should be a release that fixes this issue soon, within a week or so.

~Brian M

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[JimO]

Awesome Brian, thanks for the fast response.

Jim

Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone

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[Jim O]

For the VirtualBox install 0.7.0 build 3, I am also getting this error ( We're Sorry...) when I select page CONTENT--> ADD--> Weather 

Jim

On Saturday, September 21, 2013 12:07:13 PM UTC-5, Jim O wrote:

Awesome Brian, thanks for the fast response.

Jim

Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone

-------- Original message --------
From: Brian Michalski <bmich...@gmail.com>
Date: 09/21/2013 12:02 (GMT-06:00)
To: concerto-digital-signage@googlegroups.com
Subject: Re: Dashboard Error - We're sorry, but something went wrong

Hi Jim,

There should be a release that fixes this issue soon, within a week or so.

~Brian M

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[Brian Michalski]

Yup, the weather page has an issue.  We've fixed it, just waiting for a few more fixes before pushing a new build.

~Brian M

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