Due to the changes that Microsoft introduced as part of the new Outlook for Windows, HubSpot will not longer actively support the Outlook desktop add-in. Instead, it's recommended that you transition to use the web add-in for Outlook, as only web add-ins are supported in the new Outlook. The web add-in is available across PC, Mac, and Office online.
The HubSpot Sales Outlook desktop add-in does not require a connected inbox in order to be used in the inbox, though some HubSpot sales features require a connected inbox. Log and track preferences are automatically applied and the contact profiles pane is persistent, meaning it will always be open in the inbox.
The feature was already requested and should be in backlog
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Across industries, Microsoft Outlook is one of the most widely used desktop email clients. Businesses of all sizes rely on Outlook to communicate internally and externally, schedule meetings and manage contacts. If you use Outlook, becoming a Microsoft Office Specialist (MOS) in Outlook is an important step in your career.
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Planner is a desktop, mobile, and web-based planning application that allows you and your group to create a plan, organize tasks by topics, and assign tasks to individuals. Each plan has its own board, where you can organize tasks into buckets. You can categorize tasks based on their status, to whom they are assigned to, or by flagged status from Outlook. You must have a Team/Office 365 Group in place to use Planner.
Teams is a desktop, mobile, and web-based communication and collaboration platform for Office 365 that brings everything together into a shared workspace where you can chat, meet, share files, and work with business applications. Teams offers group chat, online meeting and web conferencing, audio and video calling, collaboration with built-in Office 365 applications, and OneDrive access.
All students, faculty, and staff can install Office 365 ProPlus on multiple devices. There is a limit of up to 5 installations on computers (e.g. Windows, macOS), and 5 installations on tablets and phones (e.g. iOS, iPadOS, Android). Office 365 ProPlus includes desktop applications for Word, Excel, PowerPoint, OneDrive, Outlook, and Teams. Visit our IT Knowledge Base article for How To: Install Office 365 ProPlus for Personal Devices.
High Sierra users may encounter an issue while trying to access the add-in from the Outlook desktop app (version 16.11 up) that throws a generic error message from Adobe Acrobat Sign stating that the cookies are not enabled.
Microsoft reports that it is continuing to investigate the issues with Outlook on the web (Rutgers Connect). Users should be able to connect to email and calendars via mobile apps and the Outlook desktop app.
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