Foodpanda Pro Subscription Fee

[Henry Gallagher]

Unlimited free delivery benefit is applicable to (a) orders of HK$120 and above (before discount, excluding delivery fee and other applicable fees) at foodpanda restaurants , (b) orders of HK$280 and above (before discount, excluding delivery fee and other applicable fees) at pandamart, (c) orders of HK$200 and above (before discount, excluding delivery fee and other applicable fees) at foodpanda mall^, (d) catering orders of HK$2,000 and above (before discount, excluding delivery fee and other applicable fees), and/or (e) orders of HK$280 and above at any designated foodpanda restaurants and/or orders of HK$500 and above at any designated foodpanda mall^ and/or pandamart for Extended Delivery (before discount, excluding delivery fee and other applicable fees).

*Valid on orders above the minimum order value (excluding delivery fee) of $120. Minimum spend may be updated from time to time and may vary from restaurants, foodpandamall and pandamart. foodpanda reserves the right to change the minimum order value from time to time. This is not applicable to catering orders.

The subscription and its benefits will automatically renew until cancelled or terminated in accordance with these terms and conditions.

3.2 You will be notified of the subscription fee payable at the time of subscription for all available plans applicable to the Add-to-Cart Function. Payment of the subscription fee will be made upfront, together with payment for the Order by: (a) a credit card or debit card registered under your name; or (b) any other form of payment method accepted by foodpanda from time to time.

3.4 You understand and agree that foodpanda is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of a billing error that is caused by foodpanda, our only responsibility is to correct such billing error or incorrect charges within a reasonable time of us receiving notice of the error.

3.6 Your pandapro subscription period is based on the plan period selected during signup and will continue until expiry of such period unless it is cancelled or terminated in accordance with this clause 3. Your pandapro subscription plan will not be automatically renewed if you have subscribed to pandapro using the Add-to-Cart function. If, however, you update your Payment Method (as defined below) during specified billing cycle, your pandapro subscription plan will be automatically renewed into the then-current subscription plan. In such situation, clause 4 will apply. You must cancel your plan before the expiration of the specified billing cycle if you do not wish to be charged at the then-current Subscription Fee.

3.7 You will gain access to your pandapro subscription plan and Monthly Perks only after successful delivery of the Order, and after you have successfully paid the subscription fee and complied with all other applicable requirements to register an account on the Platform. If the Order is not successfully delivered, your pandapro subscription plan will not come into effect.

3.9 foodpanda may, at its sole and absolute discretion, offer Surprise Perks (as defined below). Any such Surprise Perks shall apply only during the specified billing cycle. At the end of the specified billing cycle, you may not be entitled to the Surprise Perks.

3.11 The exact type of Monthly Perks that you will receive will be as stated at the time of subscription, and may be revised from time to time. Further information about the Monthly Perks may be found under the pandapro subscription page on the Platform.

3.12 You may cancel your plan at any time by accessing the unsubscribe link in your account. If you encounter any issues, you may also reach out to our customer service through the Help Centre available on the Platform to cancel your plan.

4.3 In respect of the billing cycle:

(a) For the monthly plan, your plan has a billing cycle of one (1) month.

(b) For the half-yearly or yearly plan (or such other duration as may be available), your billing cycle will start from the date of your subscription where upfront payment will be made.

4.4 Your pandapro subscription period is based on the plan period selected during signup and will be automatically renewed at the end of your billing cycle unless it is cancelled or terminated in accordance with these Terms. You can sign up at any time during the month, for example:

(a) If you sign up for a monthly plan on the 5th of July, your subscription will renew on the 5th of August of that year, and you will be billed on the 5th of August, and so on.

(b) If you sign up for a half-yearly plan on 5th of July, your subscription will renew on the 5th of January of the following year, and you will be billed on the 5th of January, and so on.

4.5 By subscribing to pandapro, you acknowledge and agree that you are entering into an auto-renewal subscription agreement. For avoidance of any doubt, this means that foodpanda will first bill you for the Subscription Fee on the date that you subscribe for your plan. Thereafter, foodpanda will automatically charge the Subscription Fee using the Payment Method on the first day of the new billing cycle, until and unless you cancel your plan before it is renewed, change your Payment Method or foodpanda suspends or terminates pandapro in accordance with these Terms..

4.6 You are responsible for ensuring that your Payment Method and information is current and correct. If foodpanda is unable to debit your Payment Method on any date a Subscription Fee is due, whether because of insufficient funds or otherwise, your pandapro subscription will be cancelled immediately and you will need to subscribe again in order to receive the Monthly Perks.

4.7 You understand and agree that foodpanda is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of a billing error that is caused by foodpanda, our only responsibility is to correct such billing error within a reasonable time of us receiving notice of the error.

4.10 foodpanda may offer Surprise Perks (as defined below), discounts, promotions or other forms of preferential pricing on the pandapro subscription from time to time. Such benefits and/or preferential pricing shall apply only during the specified billing cycle, as stated in our communications to you. At the end of the specified billing cycle, you shall be automatically charged the then-current Subscription Fee for your plan. You must cancel your plan before the expiration of the specified billing cycle if you do not wish to be charged at the then-current Subscription Fee.

4.11 foodpanda reserves the right, exercisable in its sole and absolute discretion, to adjust the Subscription Fee at any time. foodpanda will announce any changes to the Subscription Fee in accordance with the amendment procedure set out below. Unless communicated otherwise, price adjustments shall take effect on the next billing cycle.

4.12 If you are subscribing to pandapro via the Add-to-Cart Function (as defined above), this clause 4 will not be applicable to you. If you are a Free Trial User, this clause 4 will also not be applicable to you.

5.2 The exact type of Monthly Perks that you will receive will be as stated at the time of subscription, and may be revised from time to time. Any such revisions shall only take effect on the next billing cycle and will be communicated to you by foodpanda from time to time. Further information about the Monthly Perks may be found under the pandapro subscription page on the Platform.

6.2 Once you cancel your plan, you will continue to be able to use your benefits until the end of your then-current billing cycle. Your auto-renewal subscription will automatically terminate at the end of the then-current billing cycle. If you are a Free Trial User and cancel your plan during the Free Trial, your benefits will cease immediately upon cancellation.

7.4 If you do not cancel your pandapro subscription prior to the end of the Free Trial Period, your pandapro subscription will automatically renew and you shall be required to pay the Post Free Trial Subscription Fee (which shall be charged to the payment method linked to your account). If you do not want to automatically pay the subscription fee, you must cancel your subscription during the Free Trial Period.

7.5 The Post Free Trial Subscription Fee billing cycle will start from the date after the Free Trial Period expires, and;

(a) For the monthly plan, your plan has a billing cycle of one (1) month.

(b) For the half-yearly or yearly plan (or such other duration as may be available), your billing cycle will be for such duration.

7.7 You acknowledge and agree that if you choose to renew your pandapro subscription after the Free Trial Period in accordance with clause 7.3 or if you do not cancel your pandapro subscription prior to the end of the Free Trial Period in accordance with clause 7.4, you shall enter into an auto-renewal subscription agreement. For avoidance of any doubt, this means that foodpanda will first bill you for the Post Free Trial Subscription Fee on the date after the Free Trial Period expires (unless you have already paid the Post Free Trial Subscription Fee pursuant to clause 7.3). Thereafter, foodpanda will automatically charge the Post Free Trial Subscription Fee on the first day of the new billing cycle, until and unless you cancel your plan or foodpanda suspends or terminates pandapro in accordance with these Terms.

7.9 You understand and agree that foodpanda is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of a billing error that is caused by foodpanda, our only responsibility is to correct such billing error within a reasonable time of us receiving notice of the error.

7.12 foodpanda may offer discounts, promotions or other forms of preferential pricing on the pandapro subscription from time to time. Such preferential pricing shall apply only during the specified period, as stated in our communications to you. At the end of the specified period, you shall be automatically charged the then-current Post Free Trial Subscription Fee for your plan. You must cancel your plan before the expiration of the specified period if you do not wish to be charged at the then-current Post Free Trial Subscription Fee.

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