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Amabella Tevebaugh
After bitdefender updated to version 27.0.18.96 today the firewall is no longer working when connected with the expressvpn app, it's no longer making rules when using the expressvpn app on windows, even when I manually add firewall rules for example firefox it does not block connections to websites when I disable the firefox rule when connected with expressvpn, the firewall does work normally when not connected with the expressvpn or when connected with the bitdefender vpn (I only have the free one so can't really use it anyway). I have this issue on 2 windows 10 computers since just today.
The previous version 27.0.16.87 also had the firewall not working, you guys from BD then fixed it to your credit within a few hour and it worked normally after the fix also with expressvpn but now again after the update to 27.0.18.96 it doesn't work properly again! What's going on? Is this going to become the norm now?
It was set on automatic, when I set it to allow it still doesn't make any rules and when I set it to block it doesn't even block anything when I'm connected to the expressvpn. I have reset the rules and the only rule that's being made by the firewall is for the lightway.exe (this is a component of expressvpn) when I connected to the expressvpn, if I however disable the lightway.exe rule it does block traffic. Does this mean that all the rules are routed through the lightway.exe firewall rule when I'm connected to the expressvpn or does it mean when I'm connected to the expressvpn I basically have no firewall? It works normal when not connected to the expressvpn app.
Otherwise, you should contact Support from the link below. Go through the How To's and Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They will probably want you to send a log file or two, but they will let you know what and when they need those.
I did what you said and it gave me notification to allow programs including expressvpn and lightway.exe, however I don't get the notifications when I'm connected to expressvpn only when not connected to expressvpn.
I contacted support and they advised me to reinstall bitdefender which I did and I also reinstalled the expressvpn app, however the problem persists with the expressvpn app. I have now installed nordvpn as an alternative and that one works with the bitdefender firewall without issues (so far).
There seems to be a serious bug with the latest update. Somehow it mangles the drive letter name on applications trying to send packets, making existing rules not working. It tells me some application on "F:\\" is asking to send a TCP packet, whereas the exe is actually on "C:\" drive. Note the double backslash too, not sure what is up with that. I should note the F drive is the last drive (alphabetically) I have an assigned letter for, this might be relevant in tracking down the bug, might be an off-by-one bug, or something like that.
Bitdefender firewall works with northvpn but it have noticed that when I'm connected with northvpn when I launch an application for example firefox it does not give a notification in the tab "notifications" when I launch a new program the firewall has not yet set a rule for, it works normal without the northvpn.
It's not a big deal cause the firewall does seem to work with northvpn, I tested it by disabling the firefox rule and when I do that firefox can't connect to sites, when reenabled the rule it can so it works. Just want to let you guys know cause I'm sure that's not intended.
A friend who has bitdefender and also runs the expressvpn app has the same issue with it, when connected to expressvpn his firewall makes no rules and existing rules don't work and the "access application" tab in the firewall settings is blank when connected to expressvpn on my friend and my bitdefender, it works normal showing apps allowed by the firewall and the firewall rules work normal when not running expressvpn or when running norhtvpn.
Bitdefender support has let me known that the developers are aware and are currently investigation an issue that causes this issue with expressvpn and the bitdefender firewall, they told me they will automatically update bitdefender when they have a fix.
Yes, after seeing your comment here I have checked the investigation records as well and noticed this information was recently added to the case. So far, the developers were unable to reproduce the behavior internally with Bitdefender VPN. Specifics:
To get everyone up to speed with this issue, after the TS update 27.0.18.96 the blocked applications in the firewall regained Internet access when connected to a third-party VPN, namely ExpressVPN currently. The investigation is ongoing and we are expecting more updates to follow soon. Since you have also raised a ticket with the Support teams, they will keep you in the loop and follow up with the latest developments.
I found a way around the expressvpn not working with the bitdefender firewall. As I said in my earlier post it's only the lightway protocol that has this issue, however when connecting with the openVPN protocols the bitdefender firewall works with it but you cannot use the expressvpn threat manager because you can only use the threat manager when connecting with "automatic" or "lightway" and when you connect with "automatic" it always defaults to the lightway protocol.
I found a way around this by disabling the "ExpressVPN TUN Driver" or the "ExpressVPN Wintun Driver" adapters (which ever you have depending on the version of expressvpn you running) in the "network connections" or in "device manager". This will force expressvpn to use the "ExpressVPN TAP Adapter" (which is the openVPN protocol) and you will have threat manager enabled and the bitdefender firewall will work with this.
BACKGROUND: Yesterday I initiated a system scan on my MacBook, checking if spy- or malware was installed since stupidly enough I did fall for a fraud giving access for 1-2 minutes to my laptop. At one point I saw a file in exception-box from Bitdefender. Those files are excepted from the scan. It was a file from Bitdefender with 'privacy' in the name. I did make a screenshot, the name is: private/tmp/com.bitdefender.dmg
WHO AM I (EXPERIENCE) I am not an expert; am known with digital environments from day 1 (old man), working with computers for a long time, starting with first (wished I had that one still). So, well aware of dangers etc, known with the environment but anything but a digital expert (unfortunately, wished I was. Great to be able to create new digitality).
private/tmp/com.bitdefender.dmg is a private "mount point" of Bitdefender, used to mount the iso/dmg images found during the scan. It is installed only for Bitdefender, the system does not see it installed. It has nothing to do with data collection.
My new question: IF the fraud was successful in installing spyware in the period he was given access by me via 'anydesk' to my pc, so it could not be seen as a threat by software Bitdefender (I approved access) is Bitdefender software then still in the position to identify the spyware as spyware, in spite of the fact that it has been installed during a period there was approval for access to my pc?
I have run system scan several times now. No threat is found. I am just not sure if there is spyware gathering data about passwords etc, biding its time. And then, when I feel safe, one day I wake up to find all my accounts to be empty. So, I am wondering what kind of safety I have, what Bitdefender can find.
Is there anything else I can do in order to check is something malicious is installed gathering data until a moment they will use it to clean me out, or try so. I cant keep my bankaccounts blocked for a long time...
I tried three times. One way or another sending it is blocked. It just wont send. There is no error message. The message I get (after a while) is that the check (x in the square) under the message is out of time so it is not send. I will try the chat later. Thanks again :)
Try emailing (or talk to Chat) support to let them know you're trying to upload the file, as at one time the upload from the support page was limited to a smaller file size, so support would respond with an email link that could handle larger file sizes. I don't know if the direct email link from the support site has changed since it was recently upgraded?
Ok let's try something else then. Choose the call option and you will be connected with one of our representatives. Upon your request, a ticket will be raised by the Support engineer on the spot. Following your conversation, ask the engineer to send you a message on that ticket, to which you can reply and attach the file directly from your inbox.
By the way: on the macBook (that I brought away to be checked) they found a virus that was not easy to get rid of. Before I did do a couple of scans with Bitdefender. So, BDef didnt notice it. What to do about that?
Well, first it must be established if the virus was present before or after installing Bitdefender on the machine. Secondly, the antivirus protection consists in several layers. The security modules are designed in a specific way, so that IF a defense fails, another one takes its place.
If you want to disable all Bitdefender notifications, then its simple. Just navigate to Settings screen, then in General tab you can turn it OFF by yourself. See the below short video which demonstrates how to disable notifications.
I think this one will help you get rid of notifications and forget about the installed security software running in background. If you find this response helpful, please mark it as accepted / agree.
That did not work. Problem is notifications of events that are selected to work AUTOMATICALLY therefore in the background and I don't need to be interrupted to be told that the virus checker is doing what I have told it to do. There is a notifications section on the dashboard that could be used for this but, once again that would fill a drive with information that I don't need nor want to know.
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