flashing logo crash on IIIxe with total data loss: Experiences?

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John Faughnan

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Jul 6, 2001, 1:00:15 PM7/6/01
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There have been various threads about the "flashing logo crash" in the
newsgroup over the past year. A year ago the problem was seen with the
Vx, then the IIIxe showed the same behavior. It has been assumed that
this is due to a memory chip defect or other hardware problem. One
previous post stated that Palm knew the cause of this crash, but tech
support claimed they had no data about it.

The crash is characterized by a "flashing Palm logo" on startup. The
normal logo blinks on and off. There is no recovery except a hard
reset with complete data loss.

My wife's IIIxe has had this problem. It occurred almost weekly at
first, then the device was sent for repair. The problem did not occur
for a month after that. She does not use the device very much (due to
its record of unreliability) and has no hacks installed. She does have
a fondness for the Sol Free game.

Palm has now sent me a replacement device rather than a repair. They
say that if this occurs again they will consider replacement with
something other than a IIIxe. The IIIxe was not a big seller and is
now defunct, so it is unlikely Palm will dedicate resources to
debugging this problem.

Anyone with additional experience?

john
jfau...@spamcop.net

[meta: jfaughnan, jgfaughnan, Palm, IIIxe, crash, data loss, hard
reset, flashing logo, bug, defect, memory chip, hardware]

Zip

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Jul 6, 2001, 2:46:20 PM7/6/01
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jfau...@spamcop.net (John Faughnan) wrote:

>The crash is characterized by a "flashing Palm logo" on startup. The
>normal logo blinks on and off. There is no recovery except a hard
>reset with complete data loss.

My IIIxe does this sometimes when I replace the batteries. I didn't realize it
was a common problem.

Zip

John Faughnan

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Jul 10, 2001, 4:24:27 PM7/10/01
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Since my earlier post on the flashing logo crash on the IIIxe (see
below for context) I've discovered:

1. similar crashes were seen with the 2000 Vx when it had a bad 8MB
memory chip. Presumably Palm would not make the same mistake twice?

2. most persons experience this within 1-2 weeks of acquiring the
device.

3. one person reported seeing after they changed batteries.

john


> There have been various threads about the "flashing logo crash" in the
> newsgroup over the past year. A year ago the problem was seen with the
> Vx, then the IIIxe showed the same behavior. It has been assumed that
> this is due to a memory chip defect or other hardware problem. One
> previous post stated that Palm knew the cause of this crash, but tech
> support claimed they had no data about it.

See also <http://groups.google.com/groups?hl=en&lr=lang_en&safe=off&ic=1&th=4af5be87e7312c46,2&seekm=0p1cktc0f7k1kih5vk53tegojekjrkhjln%404ax.com#p>

john
jfau...@spamcop.net

[meta: jfaughnan, jgfaughnan, Palm, IIIxe, crash, data loss, hard

reset, restart, reboot, startup flashing logo, bug, defect, memory
chip, hardware, date 010710]

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