Bell Atlantic repair experience
Paul Verket
with a SCSI self test error. The following day, I called Bell Atlantic
and boy was I pleased... these guys bend over backwards to help! They
sent out a replacement board with eight meg of RAM on it so I could
get a working system _before_ sending back anything.
The board they sent out had a newer ROM than my old one (this ROM
supported switching parity on and off). Curiously while the NBIC and
040 was socketed in the old board, the new one had them both soldered
in. The only socket left was for the ROM.
Out of all the copy-protected software I've bought (12), only three
failed because of the board swap and the resulting hostid change.
Paul Verket (NeXTmail ok)
Tim Murdoch
up this summer and as soon as we got in touch with our local rep, a new
monitor was shipped. They didn't ask us to send the monitor first to see
if it could be repaired!
Tim Murdoch
mur...@wlu.edu
Phone (703) 463-8810
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Tim Murdoch
Assistant Prof. of Math e-mail: mur...@wlu.edu
Washington and Lee University phone: (703) 463-8810
Lexington VA 24450
da...@fa.disney.com
NBIC's went out on the 040 CPU board. They'd originally only
offered to swap the entire CPU board because they weren't allowed
to send out parts a la carte. This seemed like a waste of time and
resources at first, not to mention the hostid change possibly breaking
some of our purchased software, but we do have a maintenance contract
and it would've been free.
They apparently had a change of heart either because they're just
plain nice guys or because they had no replacement non-turbo 040
boards, and ultimately sent us just the NBIC.
Our feeling was Bell Atlantic was responsive and on the ball.
David Coons
Walt Disney Feature Animation
da...@fa.disney.com
Max Tardiveau
> I had very good experience with Bell Atlantic too. A color monitor burned
> up this summer and as soon as we got in touch with our local rep, a new
> monitor was shipped. They didn't ask us to send the monitor first to see
> if it could be repaired!
Same here. They were very responsive, efficient, and reasonably priced. A good
surprise. I feel much more comfortable about my NeXT breaking down now (that
is, until they run out of spare parts, I guess).
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Max Tardiveau - E-mail : info...@infospan.com
Infospan Corp. (612) 939-0088 Fax (612) 939-0380
5700 Smetana Drive - Minneapolis, MN 55343-9686
ke...@infoserv.com
writes:
#In article <1993Nov13.1...@liberty.uc.wlu.edu>
#tmur...@liberty.uc.wlu.edu (Tim Murdoch) writes:
#> I had very good experience with Bell Atlantic too. A color monitor burned
#> up this summer and as soon as we got in touch with our local rep, a new
#> monitor was shipped. They didn't ask us to send the monitor first to see
#> if it could be repaired!
#
#Same here. They were very responsive, efficient, and reasonably priced. A good
#surprise. I feel much more comfortable about my NeXT breaking down now (that
#is, until they run out of spare parts, I guess).
I was at Bell Atlantic on Fri. I picked up a couple of the $60.00 ODs.
ANyway they have a warehouse full of NeXT and Sun stuff. THe last time
I saw that much NeXT stuff in one place was when the factory was in full
swing.
Kent
--
/* K.L. Shephard Consulting is my company. Infoserv only delivers my mail. */
/* Please direct mail to ke...@infoserv.com other adresses may not work. */
Alan F. Perry
>In article <2cdhc9$3...@cedar.mr.net> info...@infospan.com. (Max Tardiveau)
>writes:
>#In article <1993Nov13.1...@liberty.uc.wlu.edu>
>#tmur...@liberty.uc.wlu.edu (Tim Murdoch) writes:
>#> I had very good experience with Bell Atlantic too. A color monitor burned
>#> up this summer and as soon as we got in touch with our local rep, a new
>#> monitor was shipped. They didn't ask us to send the monitor first to see
>#> if it could be repaired!
>#
>#Same here. They were very responsive, efficient, and reasonably priced. A good
>#surprise. I feel much more comfortable about my NeXT breaking down now (that
>#is, until they run out of spare parts, I guess).
>
>I was at Bell Atlantic on Fri. I picked up a couple of the $60.00 ODs.
>ANyway they have a warehouse full of NeXT and Sun stuff. THe last time
>I saw that much NeXT stuff in one place was when the factory was in full
>swing.
Does Bell Atlantic publish a catalog or price list? When you call their
800 number (800-499-NEXT), you get a voice menu choice of two Support items,
but nothing about system sales. Is there a separate number?
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Alan F. Perry | Life is short, but by achieving greater speeds
esp...@netcom.com (home) | a man can make his life a little longer and
al...@lynx.com (work) | more affluent - Soichiro Honda