JOB: NeXT Telemarketing Representative (US-CA)

[Gina Rosenberger]

NeXT Software Inc. located in Redwood City, CA is currently searching to
fill the following position. If you are interested or know of persons
fitting the profile described please send resume and cover letter to
"res...@next.com" or fax to Staffing Manager at 415-780-4554. Please use
ASCII or Postscript formats for email.

Please feel free to visit the NeXT Software WWW server for exciting
information about our open positions and new products. The URL is
http://www.next.com/.

In addition, NeXT's Open Positions page is linked to CareerMosaic on the
WWW.
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Position: Telemarketing Representative
Department: Sales
Location: Redwood City, CA

Primary responsibility
Responsible for providing high level of customer service as first point of
contact with NeXT Computer. Including: responding to prospect/customer
phone inquiries, collecting qualifying information, answering NeXTSTEP
product and service questions, directing prospects to NeXT resources,
seminar registration and outbound calling.

Specific responsibilities
Coverage of inbound 800 number, gathering customer information gathered
through qualifying questions to be entered into ACT database, including
requests for product and services literature.
Ability to assimilate complex product knowledge and effectively
communicate benefits to prospects/customers.
Maintain good working relationship with Telesales and Field Sales to
ensure flow of Leads for follow up. Use of other NeXT resources to
address all customer service issues.
Develop technical knowledge of NEXTSTEP, OPENSTEP, WEBOBJECTS to answer
pre-sales technical support questions.
Project based outbound calling for seminar, marketing programs, and
further qualification of Leads.
Willingness to commit to one year in position, with opportunities for
advancement into Telesales, Order Management and other customer service
positions.

Skills, Education and Experience Required
BS degree or equivalent experience
Excellent verbal communication and phone skills, motivation to spend 6
hours per day with customers on the phone.
Experience in customer service, telephone sales, tech. support for a
technology company preferred.
Desire to work in a fast paced environment, with varied tasks throughout
the day.
Basic data entry skills, experience with databases a plus.

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Contact Information:

Email "res...@next.com"

FAX: 1-415-780-4554

Address: NeXT Software Inc.
900 Chesapeake Drive
Redwood City, CA 94063

NeXT Software Inc. is an equal opportunity employer.

--
- Scott Anguish -
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next-a...@digifix.com (comp.sys.next.announce submissions)
http://www.stepwise.com/ (Stepwise NEXTSTEP/OpenStep Information Server)