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I love how bad Apple's search is

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Jamie Kahn Genet

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Jul 23, 2008, 9:52:56 PM7/23/08
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'ipod update 1.1.2' returns zero useful results on Apple's downloads
site. I love you Apple!

--
If you're not part of the solution, you're part of the precipitate.

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The NewGuy

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Jul 25, 2008, 11:34:35 AM7/25/08
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> > 'iPod Update 1.1.2' returns zero useful results on Apple's downloads
> > site.
>
> Because you can't download it from the site, only through iTunes.

Gee, I thought iTunes was part of Apple. Silly me.
That's so typical of websites these days though. You usually get better
results finding something on a website by using Google.com than using
the website's own search. Microsoft is the same.
When will companies wake up to the fact that the ability for their users
to quickly find accurate and timely information about their services and
products is crucial for their performance? How many error codes are not
able to be found with the same company's website search? How stupid is
that? "Something's wrong, but we're not going to tell you what it
really means."
If Google can find it, why can't the search engines of Microsoft and
Apple and scores of other immense companies find the same info on their
OWN site? This has got to be one of the most irritating aspects of
computers for both new and long term users.

Steven Fisher

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Jul 25, 2008, 1:22:40 PM7/25/08
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In article <noemailhere-38D3...@news.mts.net>,
The NewGuy <noema...@please.comm> wrote:

> Gee, I thought iTunes was part of Apple. Silly me.

The point is you don't have to search. Stop assuming nothing's going to
work right, and do the obvious thing: plug in the iPod. See? It works.

Surely you don't need apple.com to help you find the cable on your desk.

Gregory Weston

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Jul 25, 2008, 2:42:09 PM7/25/08
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In article <sdfisher-F28072...@shawnews.vc.shawcable.net>,
Steven Fisher <sdfi...@spamcop.net> wrote:

Hope not. It doesn't do that well either.

--
"Harry?" Ron's voice was a mere whisper. "Do you smell something ... burning?"
- Harry Potter and the Odor of the Phoenix

Steven Fisher

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Jul 25, 2008, 3:20:36 PM7/25/08
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In article <uce-41432C.1...@newsclstr02.news.prodigy.com>,
Gregory Weston <u...@splook.com> wrote:

> In article <sdfisher-F28072...@shawnews.vc.shawcable.net>,
> Steven Fisher <sdfi...@spamcop.net> wrote:
>
> > In article <noemailhere-38D3...@news.mts.net>,
> > The NewGuy <noema...@please.comm> wrote:
> >
> > > Gee, I thought iTunes was part of Apple. Silly me.
> >
> > The point is you don't have to search. Stop assuming nothing's going to
> > work right, and do the obvious thing: plug in the iPod. See? It works.
> >
> > Surely you don't need apple.com to help you find the cable on your desk.
>
> Hope not. It doesn't do that well either.

This has been one of those conversations where I wish every computer
came with a robotic arm. We could either use it to point out the cable
on the desk. Or, perhaps more satisfyingly, we could smack him around
for a while. :)

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