US-MA-Boston, Technical Support/Quality Assurance Engineer, Natural Intelligence, Inc.

[Human Resources]

Natural Intelligence has an immediate full-time opening for an articulate
and professional Technical Support/Quality Assurance Engineer.

Job Skill Set
Macintosh expertise is a must. Many of the following skills are necessary:
software support experience, software quality assurance experience,
excellent communication skills, dedication to customer satisfaction,
patience and follow-through, ability to clearly explain technical issues,
and ability to follow symptoms to a problem. Some of the following skills
are a plus: some experience with Macintosh programming, and experience with
4th Dimension.

Job Description
The Technical Support/Quality Assurance Engineer will be an integral part
of Natural Intelligence's Engineering and Support teams. Engineers will
help to: provide technical support on the phone and online, follow up with
customers to insure satisfaction, work with engineering to determine
sources of customer problems, maintain support database, work with
engineering to develop test plans for products and custom databases,
execute test plans, report problems to developers, maintaining software
defect and enhancement database, and represent our customers throughout the
development process

Natural Intelligence, Inc.
Established in 1987, Natural Intelligence has become one of the most
experienced providers of custom software and client-server database
solutions for the Macintosh. Natural Intelligence is also becoming widely
known for commercial Macintosh products such as DragStrip(tm) and QuickCode
Pro(tm).

Working for NI
We offer excellent pay, generous benefits, and an exciting team-oriented
work environment. If you would like to work in the Boston area and you've
got the skills we seek, mail, fax, or e-mail us your resume, cover letter,
and salary requirements.

Natural Intelligence, Inc.
725 Concord Avenue
Cambridge, MA 02138
Cambridge (617) 876-4876
New York (212) 354-6964
fax (617) 492-7425
internet: h...@natural.com
http://www.natural.com/
AOL: Natural
AppleLink: NATURAL
CompuServe: 72427,177