Gateway is Bogus!
ICT
price of my laptop, I am trying to help you all by letting you know about
the crap they pull. I was 4 days out of my 30 day limit to request the drop
on the price of my laptop, however due to some flaw in their sales people,
I never knew about this until I went to the webpage one day, saw my laptop
for $500 less then what I paid 1 month and 4 days before hand, and they
won't do anything for me... Here's the email(s) that took place...
---
Subject:
RE: Price Drop
Date:
Tue, 10 Aug 1999 11:11:20 -0500
From:
"Sales, US" <US.S...@gateway.com>
Reply-To:
"Zweifel, Reynard" <Reynard...@gateway.com>
To:
"'Ian & Kelly '" <Ianan...@nospam.net>
Mr. ,
I again want to apologize for any inconvenience this may have caused you
with your recent purchase. In addition, please let me clarify our company
procedures on price drop information. When a client purchases a new system
he or she has the option to call within thirty-days of receiving the system
to request a price drop.
Unfortunately, there might have been some misunderstanding when you
purchased the system from Gateway. The misunderstanding might have been on
our sales team as a result of you not calling in before hand, again I
apologize. As our internal information states, we can not request a price
drop that is past thirty-days after a client receives their system. Thus, if
you need further clarification on this, I would recommend that you contact
our Customer Service department.
Customer Service
1-800-846-2000
Reynard Zweifel
Internet Sales Support Specialist USA
Hours: 0800-1500 Monday-Friday CST
<mailto:sa...@gateway.com> mailto:sa...@gateway.com
Please include all correspondence when replying.
<<...>>
-----Original Message-----
From: Ian & Kelly [mailto:Ianan...@nospam.net]
Sent: Saturday, August 07, 1999 1:55 PM
To: Reynard...@gateway.com
Subject: FW: Price Drop
No reply?
-----Original Message-----
From: Ian & Kelly [mailto:Ianan...@nospam.net]
Sent: Tuesday, August 03, 1999 4:38 PM
To: Zweifel, Reynard
Subject: RE: Price Drop
Okay, so you can't waive 4 days? I waited 10 days for the laptop to get to
me. It was sent 2 day ground. However it was delayed twice at your
factory. If you look at my order, you will see I ordered it 03/22/99 and
it was shipped on 03/26/99. So that would exactly be one month to 4/26/99,
the price drop date. If you go by the shipping date. I don't think this
should be that much of a problem.
Please let me know,
-ICT
-----Original Message-----
From: Zweifel, Reynard [mailto:Reynard...@gateway.com]On Behalf Of
Sales, US
Sent: Tuesday, August 03, 1999 2:29 PM
To: 'Ian & Kelly '
Subject: RE: Price Drop
Hello Ian -
I am showing that the price and configuration of this system changed around
4/26/99.
Reynard
-----Original Message-----
From: Ian & Kelly [mailto:Ianan...@nospam.net]
Sent: Tuesday, August 03, 1999 1:56 PM
To: Zweifel, Reynard
Subject: RE: Price Drop
> If there is anything else we can do for you let us know and we will be
glad to help!
Yes, tell me when the price drop took effect! No one will tell me what date
it is!
-ICT
-----Original Message-----
From: Zweifel, Reynard [mailto:Reynard...@gateway.com]On Behalf Of
Sales, US
Sent: Monday, August 02, 1999 9:00 AM
To: 'Ianan...@nospam.net'
Subject: RE: Price Drop
Importance: High
Hello Ian -
I am showing that you purchased this system on 3/22/99. Therefor, the
30-day price drop is not available to you because you have requested this
after your 30 days is up. If there is anything else we can do for you let
us know and we will be glad to help!
Reynard Zweifel
Internet Sales Support Specialist USA
Hours: 0900-1800 Monday-Friday CST
<mailto:sa...@gateway.com> mailto:sa...@gateway.com
Please include all correspondence when replying
<<...>>
-----Original Message-----
From: Ian & Kelly [mailto:Ianan...@nospam.net]
Sent: Saturday, July 31, 1999 12:55 AM
To: Sales, US
Subject: RE: Price Drop
Undisclosed!
-----Original Message-----
From: Zweifel, Reynard [mailto:Reynard...@gateway.com]On Behalf Of
Sales, US
Sent: Friday, July 30, 1999 11:22 AM
To: 'Ian & Kelly '
Subject: RE: Price Drop
Thank you for your inquiry -
We would need you client id, order number, etc so we can pull up your
account information.
Reynard Zweifel
Internet Sales Support Specialist USA
Hours: 0900-1800 Monday-Friday CST
<mailto:sa...@gateway.com> mailto:sa...@gateway.com
Please include all correspondence when replying
<<...>>
-----Original Message-----
From: Ian & Kelly [mailto:Ianan...@nospam.net]
Sent: Friday, July 30, 1999 12:13 AM
To: sa...@gateway.com
Subject: Price Drop
When did the price drop for the Solo 2500 take effect? I found my purchase
invoice and would to take action on the 30 day price drop guarantee!
-Ian C.
Ianan...@nospam.net
Teonanacatl
You knew the price when you did the purchase. You willingly paid it,
and presumably was happy with the unit and the purchase, until seeing
other info on the web site.
That's like making a deal with your best friend, and then renigging,
saying this or the other set of circumcstances caused you to go back on
your word. "Nomas no good", as my grandfather used to say.
If all business in the US were not the same, I would say that perhaps
you have a gripe, but all business is basically the same here, and WE
KNOW IT.
Be happy with your new computer, and welcome to the ranks of the mobile!
Ciao!
--
Valentin Guillen
vguillenNO-...@mindspring.com
--------------------
remove capitalized letters to email me
remueve mayusculas para enviarme email
ICT
final decision on their part, besides, it should be someone higher up the
chain to make that decision, not a salesperson (whom I presume made the
choice)
If you could try and get $500 back, would you?
Don Sterner <dste...@yahoo.com> wrote in message
news:37c7bf9e...@news2.brokersys.com...
> I went to the Gateway site and reread their price warranty. I
> then reread your 182-line diatribe. I don't see why you can't
> understand that 30 days means 30 days. By your own admission you
> were beyond the limit. If you didn't recheck the selling price
> just before the 30 days was up, that's your own fault.
Richard Ashley
30 days from purchase date - it sucks though if it takes a week or m ore for
you to get it, then you're down a week....
I guess they are thinking that you have 30 days from when you agreed to pay
such a price to find a better deal on the same unit.... doesn't matter if
for some stupid reason you didn't even have your laptop delivered yet (ok,
so you shouldn't be still waiting after 30 days but it was an example).
Do they all do the same thing on trial periods when they say no questions
asked money back before 30 days?????? I've always wondered about that!
Don Sterner
then reread your 182-line diatribe. I don't see why you can't
understand that 30 days means 30 days. By your own admission you
were beyond the limit. If you didn't recheck the selling price
just before the 30 days was up, that's your own fault.
On Fri, 13 Aug 1999 00:42:17 -0700, "ICT"
<thur...@earthling.net> wrote:
JF
re-post, and I'll consider a Gateway.
In article <aZPs3.5701$Vb2.2...@alfalfa.thegrid.net>, "ICT"
<thur...@earthling.net> wrote:
--
JF
Please reply by post.
I do not check this email account for messages.
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