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A21P - DVD player problem

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James Montanus

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Nov 18, 2000, 3:00:00 AM11/18/00
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Brand new A21P - Can't play DVDs. Spent 3 hours on the phone with IBM
tech support and went through every possible cause. I've basically given
up at this point and am resigned to the fact that this software is not
going to work. My question is this: Is there any other DVD shareware
programs that I could install other than the Mediamatics DVDExpress that
ships with the laptop?

Please reply to e-mail as well as the newsgroup. Remove NS from e-mail
address.

Thanks,
Jim Montanus


James Montanus

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Nov 18, 2000, 3:00:00 AM11/18/00
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PS - I forgot to mention - it will not display video from DVD movies.
However, the drive seems to be working properly other than that.

Razor

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Nov 19, 2000, 12:00:28 AM11/19/00
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"James Montanus" <jmon...@NShotmail.com> wrote in message
news:3A1750D4...@NShotmail.com...

Will it not display the movie on the LCD screen? Or are you trying to use
the S-video out with no luck? The DVD player will only output the movie to
the display that has been made "Primary". If the DVD does not work at all, I
would first suspect the drive before I suspected the software.

Razor


Dennis W. Strickland Jr.

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Nov 19, 2000, 12:20:41 AM11/19/00
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Go to the IBM support site and download the latest version of DVD Express.
It will uninstall the previous version and update it with the latest version
which will most likely fix your DVD playback.

Dennis Strickland
(IBM ThinkPad A21p 2629-HXU - 512MB, UltraBay 2000 CDRW, Boston Acoustics
BA7500)

Henrik Dahl

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Nov 19, 2000, 3:00:00 AM11/19/00
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Is it a DVD drive at all? Try fx. another kind of DVDF%<L2
MR.]H\!AProm
MSDN if you've got it.

-- Henrik

François Caron

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Nov 19, 2000, 3:00:00 AM11/19/00
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A few things to check out.

- Is DMA active? (Start->Settings->System->Device Manager->CDROM->xxxx
DVD-ROM->Properties)
- Is DirectX video acceleration active? (locate and run DXDIAG.EXE, Display
tab, is DirectDraw acceleration active?)
- Is the video card's color resolution set to at least 16 bit color?
(Desktop properties->Settings->Colors)
- Is DVDExpress pointing to the proper drive letter? If you added or
removed a partition recently, the DVD-ROM drive letter may be changed.


--


François Caron
Montreal, Quebec

mil...@sympatico.ca
http://www.geocities.com/milnoc


"James Montanus" <jmon...@NShotmail.com> wrote in message

news:3A174F4D...@NShotmail.com...

Jim

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Nov 19, 2000, 3:00:00 AM11/19/00
to François Caron
François,

- Yes, DMA is active
- DirectDraw acceleration is active
- set to 16-bit color
- it must be pointing to the correct drive letter because I can open up and see
the contents of the DVD disk, it just won't play video.

Any other ideas?

Jim Montanus
http://www.rochesternet.com/photography

Jim

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Nov 19, 2000, 3:00:00 AM11/19/00
to Razor
Razor,

The s-video out works fine when I send the screen image to a television. The DVD
player works fine - I can open CD's and DVD's and view their contents, I just
can't play DVD video.

I get the following error message when trying to play dvd videos: "Unable to
create video window. Please try altering your display settings."

I tried every possible different combination of display settings by myself and
on the phone with IBM tech support, so I don't think that's the issue.

Jim

Jim

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Nov 19, 2000, 3:00:00 AM11/19/00
to Dennis W. Strickland Jr.
Dennis,

I did that already. I've done everything possible at this point except reinstall
the operating system.

One note, I'm running lots of different software on the computer. Could there be
a conflict with any of it?

Here are some of the things I'm running:

Visual Interdev 6.0
Complete MSDN Visual studio library
Dreamweaver
Flash 5
Photoshop 6
Access
FrontPage
Personal Web Server
Acrobat
pcAnywhere
And more..

Jim Montanus

Emanuel Brown

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Nov 19, 2000, 3:00:00 AM11/19/00
to
On Sun, 19 Nov 2000 12:33:24 -0500, Jim <Jmon...@hotmail.com> wrote:
>I get the following error message when trying to play dvd videos: "Unable to
>create video window. Please try altering your display settings."

Whoops! I didn't notice this the first time you posted, though I
believe you mentioned it. I got this exact same error message on my
Thinkpad 600E, and it turned out the cause was having two different
software players installed (I was experimenting with different
software decoders at the time). You don't happen to have two of them
installed, do you?
Emanuel
Portable Computing FAQ - http://home.att.net/~epbrown01
Sony VAIO 505 info - http://home.att.net/~epbrown01/sony505.html
Join the 505 Mailing List - http://www.egroups.com/subscribe/sony505

Jim

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Nov 19, 2000, 3:00:00 AM11/19/00
to epbr...@att.net
Emanuel,

No, I don't think I do. I just have what came with the machine. It also has
Adaptec Easy CD Creator 4 as it also has a swappable CD-R drive. I also have
Windows Media Player and Real Player basic.

The latest IBM tech support person I just spoke with suggested I try SoftDVD if I
can get my hands on it. Anyone have a copy?

Jim

Jim

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Nov 19, 2000, 3:00:00 AM11/19/00
to
Found an easy fix to my problem. Based on some of your suggestions, I
downloaded different DVD software. No problem now! Works great.

Thanks for all the help from everyone who responded. Now I've only got one
more problem to solve: video capture won't work. I'll explain in my next post.

Jim Montanus
A21P

Mark Bell

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Nov 19, 2000, 7:09:56 PM11/19/00
to
Are you using the factory pre-install or did you install the OS from scratch?

Did you try reloading the factory pre-install?

Are your video drivers up to date? (6.31 are the most recent)

What OS are you running?

Model # of unit?

Can you manually load DVDExpress and get it to play instead of the auto-run
functionality?

Jim <Jmon...@hotmail.com> spewed forth in such a glorious tone the following
gruel:

>François,
>
>- Yes, DMA is active
>- DirectDraw acceleration is active
>- set to 16-bit color
>- it must be pointing to the correct drive letter because I can open up and see
>the contents of the DVD disk, it just won't play video.
>
>Any other ideas?
>
>Jim Montanus
>http://www.rochesternet.com/photography
>
>"François Caron" wrote:
>
>> A few things to check out.
>>
>> - Is DMA active? (Start->Settings->System->Device Manager->CDROM->xxxx
>> DVD-ROM->Properties)
>> - Is DirectX video acceleration active? (locate and run DXDIAG.EXE, Display
>> tab, is DirectDraw acceleration active?)
>> - Is the video card's color resolution set to at least 16 bit color?
>> (Desktop properties->Settings->Colors)
>> - Is DVDExpress pointing to the proper drive letter? If you added or
>> removed a partition recently, the DVD-ROM drive letter may be changed.
>>
>> --
>>
>> François Caron
>> Montreal, Quebec
>>
>> mil...@sympatico.ca
>> http://www.geocities.com/milnoc
>>

>> "James Montanus" <jmon...@NShotmail.com> wrote in message

>> news:3A174F4D...@NShotmail.com...


>> | Brand new A21P - Can't play DVDs. Spent 3 hours on the phone with IBM
>> | tech support and went through every possible cause. I've basically given
>> | up at this point and am resigned to the fact that this software is not
>> | going to work. My question is this: Is there any other DVD shareware
>> | programs that I could install other than the Mediamatics DVDExpress that
>> | ships with the laptop?
>> |
>> | Please reply to e-mail as well as the newsgroup. Remove NS from e-mail
>> | address.
>> |
>> | Thanks,
>> | Jim Montanus
>> |
>

Mark Bell * ElectroSoft Consulting * Vineland, NJ
** Email: byte...@bellatlantic.net **

One AI Theorist said that roughly 40TB of information
would be enough to create a sentient being. Imagine
that being jacked into the Internet and devouring
information with voracious rapidity.

Tang Huyen

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Nov 20, 2000, 3:00:00 AM11/20/00
to

Jim wrote: <<Found an easy fix to my problem. Based on some of your suggestions, I


downloaded different DVD software. No problem now! Works great.>>

What driver did you download from where?

Tang Huyen


Jeffrey Bruss

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Nov 22, 2000, 3:00:00 AM11/22/00
to
What operating system are you using? If DVDexpress is conflicting with
another DVD player, remember that Win2K and WinME both come with a built-in
DVD player (search your drive for dvdplay.exe). You can try using this
software, or you can remove it. Another thing to try is lowering your
screen resolution when viewing DVDs. Still another suggestion: try
PowerDVD...works well for me on all my DVD-equipped machines, both laptop
and desktop.
<some...@compusmart.ab.ca> wrote in message
news:2f4g1tcqgq9d9lh1j...@4ax.com...

> James Montanus <jmon...@NShotmail.com> wrote:
>
> >Brand new A21P - Can't play DVDs. Spent 3 hours on the phone with IBM
> >tech support and went through every possible cause. I've basically given
> >up at this point and am resigned to the fact that this software is not
> >going to work. My question is this: Is there any other DVD shareware
> >programs that I could install other than the Mediamatics DVDExpress that
> >ships with the laptop?
> >
> >Please reply to e-mail as well as the newsgroup. Remove NS from e-mail
> >address.
> >
> >Thanks,
> >Jim Montanus
>
> Jim,
>
> Are you logged in as Administrator? If not, give it a try.
>
> On my A20p, DVD movies do not play when logged in as power user, but
> do play perfectly when logged in as Administrator. Same user name;
> just changed the permissions.
>
> This is using Mediamatics DVDExpress. I believe I upgraded to a newer
> version that I downloaded from the IBM site.
>
> Roger
>
>

thomas kerberger

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Dec 13, 2000, 6:47:39 AM12/13/00
to
Hi Jim, I also have the same problem with my A21p (1600x1200)
here in Germany.
Could you please post your solvation?
thanks
tom
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