thanks,
--jon
I can't speak for others, but I sent an e-mail to them asking them a
couple of questions prior to making an order back in November '00. I
am still waiting for a reply. Needless to say, I went with another
vendor. If they won't even respond to a question in an e-mail in
which I made it very clear that I was going to buy one of their
systems, I am very un-easy about how they would handle a problem.
I am sure that their systems are great, but their customer support is
very questionable in my mind.
David
I'd give Alienware a wide berth. I think they bit off more than they
can chew when they diversified from being a 'gamers-only' PC company.
My PC was missing the fan in the side that I opted for and now I've
been re-billed for it after getting a refund on the part months ago!
--
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I have a Falcon-Northwest (www.falcon-nw.com) Mach V from over a year
ago and I am still continuously praising it and the company (just did
it again! :-). Their tech support is fantastic. Extremely
knowledgeable, corteous and prompt. They are available 6 days a week.
I have not had much, if any, trouble with it, but every time I have a
question about any thing (drivers, cards, products,...) they get back
to me soon (e-mail or phone).
So if Alienware is anything like F-NW, I would go for it! But, I
would buy a F-NW system though. <g>
-pw
Reseller ratings give them a 4.8/7.0 which isn't too bad. Probably
best to go to the following link & read the comments that have been
input by previous customers. http://www.resellerratings.com/a.html