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Button not working, should I send in for repair?
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Reffu
Mar 7, 2012, 4:42:34 PM3/7/12
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The 1 number key on my hp50g started having problems the other day. It's never been dropped and is always in its case when not in use, but the "springiness" of the button is gone. Pressing it still works but require extra effort because it doesn't bounce back up. I've tried moving it around (not removing just pushing to the sides), hoping the spring was just off of the button, but nothing helped. mainly it's just annoying but I was wondering if anyone else had this problem and might have found an easy fix. My real question however is about the warranty. I am still under my 1 year warranty and I'm pretty sure I didn't cause the problem, so would it be worth sending it in for the warranty? If so, do I have to pay anything and can I expect to get it back quickly? I'm thinking of doing it now (before spring break) so that I don't have to go to math/physics without it (or worse, with a TI-89). I just want to know what other people's experience with warranties and repairs have been.
Thanks,
Reffu
Thanks,
Reffu
Han
Mar 7, 2012, 9:41:12 PM3/7/12
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I would just send it in for "repair" if it's under warranty. I don't think they do any repairs -- it is more likely they will send you a replacement as it is likely much cheaper that way.
Mike Bryant
Mar 8, 2012, 10:05:26 AM3/8/12
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I have the same problem with my 50g. Also, the backspace/drop and zero
buttons. *sigh*
It's simply because HP calcs ain't what they used to be. I still love
my 50g tho.
buttons. *sigh*
It's simply because HP calcs ain't what they used to be. I still love
my 50g tho.
John H Meyers
Mar 8, 2012, 12:10:39 PM3/8/12
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On 3/8/2012 9:05 AM:
> I have the same problem with my 50g. Also, the backspace/drop and zero
> buttons. *sigh*
> It's simply because HP calcs ain't what they used to be.
Of numerous _really cheap_ old calculators with rubber keyboards,
my number of key failures remains zero, as it does with
(more expensive) Sharp Wizards (also rubber keyboards, still in use)
and a fine cell phone costing me 1/3 the price of an HP50G.
It's been ages since I've had anything branded "HP"
that isn't manufactured by an OEM of "junk" quality,
with Kinpo (the OEM for these calculators) being the worst ever.
Picking such an OEM for an otherwise high quality intellectual concept
does not seem to have been management's finest hour.
Take heart, however -- they might be able to grind up the otherwise ill chosen plastic
from an overrun of junked calculator keyboards, and enrich powdered milk with it.
http://en.wikipedia.org/wiki/2008_Chinese_milk_scandal
-[ ]-
> I have the same problem with my 50g. Also, the backspace/drop and zero
> buttons. *sigh*
> It's simply because HP calcs ain't what they used to be.
my number of key failures remains zero, as it does with
(more expensive) Sharp Wizards (also rubber keyboards, still in use)
and a fine cell phone costing me 1/3 the price of an HP50G.
It's been ages since I've had anything branded "HP"
that isn't manufactured by an OEM of "junk" quality,
with Kinpo (the OEM for these calculators) being the worst ever.
Picking such an OEM for an otherwise high quality intellectual concept
does not seem to have been management's finest hour.
Take heart, however -- they might be able to grind up the otherwise ill chosen plastic
from an overrun of junked calculator keyboards, and enrich powdered milk with it.
http://en.wikipedia.org/wiki/2008_Chinese_milk_scandal
-[ ]-
Bart
Mar 9, 2012, 5:02:01 AM3/9/12
to
However, here's someone else's solution:
http://groups.google.com/group/comp.sys.hp48/browse_thread/thread/83d5029521c47f0d/b041fc967459d94b?q=#b041fc967459d94b
-B
A.L.
Mar 9, 2012, 9:19:57 AM3/9/12
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sexual desire, but it works. HP calculators look - LOOK - nice behind
a glass.
A.L.
Wes
Mar 12, 2012, 10:22:54 AM3/12/12
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> However, here's someone else's solution:http://groups.google.com/group/comp.sys.hp48/browse_thread/thread/83d...
The solution to my key problem described in this link has proved to be
quite successful. In the year and a half since, I have not had any
problems what-so-ever with that key.
Last year, another key developed the same problem and once again, the
fix worked perfectly.
-wes
The solution to my key problem described in this link has proved to be
quite successful. In the year and a half since, I have not had any
problems what-so-ever with that key.
Last year, another key developed the same problem and once again, the
fix worked perfectly.
-wes
Reffu
Mar 12, 2012, 2:41:47 PM3/12/12
to
Just as a followup, I called HP tech support about the calculator and here is my experience.
I called, went through their automated menus and got a live representative (in about 2 min) from calculator tech support. I explained the situation (had to give name, address, phone number, etc...) and was told to wait (for another two minutes). I was then asked for the serial number of my calculator, once the representative got that, he checked that the warranty was valid and told me it showed as still covered under warranty. He double checked the spelling of my information, then told me that if they had enough replacements available, I would receive a replacement in 7-10 business days. I asked how to send my old one back and they told me that wasn't necessary and that they didn't need the old one. This was amazing news, since I needed the calculator before I went back to school on Monday. Overall the process took about 10 minutes and went very smoothly.
I called, went through their automated menus and got a live representative (in about 2 min) from calculator tech support. I explained the situation (had to give name, address, phone number, etc...) and was told to wait (for another two minutes). I was then asked for the serial number of my calculator, once the representative got that, he checked that the warranty was valid and told me it showed as still covered under warranty. He double checked the spelling of my information, then told me that if they had enough replacements available, I would receive a replacement in 7-10 business days. I asked how to send my old one back and they told me that wasn't necessary and that they didn't need the old one. This was amazing news, since I needed the calculator before I went back to school on Monday. Overall the process took about 10 minutes and went very smoothly.
m II
Mar 21, 2012, 9:37:15 PM3/21/12
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John H Meyers wrote:
> Take heart, however -- they might be able to grind up the
> otherwise ill chosen plastic from an overrun of junked calculator
> keyboards, and enrich powdered milk with it.
I like a tiny sprinkling of lead in mine. It gives it that extra 'zip'.
mike
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Hash: SHA1
John H Meyers wrote:
> Take heart, however -- they might be able to grind up the
> otherwise ill chosen plastic from an overrun of junked calculator
> keyboards, and enrich powdered milk with it.
mike
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