When will HP supply PATCHES before they are Required?
Frank Slootweg CRC
> I have previously asked for proactive supply of patches from HP and been told
> that their patches might have unintended side affects, and thus it is not a
> good idea to apply a patch until we have encountered a problem.
>
> Is this still the official HP line??
As you probably are well aware of, you can not expect any "official"
answers in this forum, but yes, this is, as far as I know, generally,
still the official policy.
Supporting patches in the presence/absence of other patches is not a
simple matter. As one of our Sun colleagues once said in this forum
(quoted from memory): The industry has a name for the tested and
supported set of all patches, it is called a "release". :-)
However you might be interested in the proactive patch (management)
assistance offered by the recently introduced (or to be introduced
(depending on country)) "Personalized Support" and "Premier Support"
System Support packages (level 6 and 7). Please contact your HP support
organization for details.
Frank Slootweg, HP, Dutch Customer Response Center
Mike O'Connor
(Frank Slootweg CRC) writes:
: However you might be interested in the proactive patch (management)
:assistance offered by the recently introduced (or to be introduced
:(depending on country)) "Personalized Support" and "Premier Support"
:System Support packages (level 6 and 7). Please contact your HP support
:organization for details.
I take it then that this is the support that people expect when they
buy "standard support" that HP wants to charge a lot of money for.
Lovely.
...Mike
--
Michael J. O'Connor | Internet: m...@FMSRL7.SRL.FORD.COM
Ford Motor Company, OPEO | UUCP: ...!{backbone}!fmsrl7!mjo
20000 Rotunda, Bldg. 1-3001 | Phone: +1 (313) 248-1260
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Frank Slootweg CRC
>In article <2851...@hpuamsa.neth.hp.com> fra...@hpuamsa.neth.hp.com
>(Frank Slootweg CRC) writes:
>
>: However you might be interested in the proactive patch (management)
>:assistance offered by the recently introduced (or to be introduced
>:(depending on country)) "Personalized Support" and "Premier Support"
>:System Support packages (level 6 and 7). Please contact your HP support
>:organization for details.
>
>I take it then that this is the support that people expect when they
>buy "standard support" that HP wants to charge a lot of money for.
>Lovely.
Different people expect different things and there is no such thing as
"standard support". That is why we always had multiple levels of support
and now have even more. The new support packages and their pricing are,
of course, a result of customer- and industry surveys.
I don't see what the problem is.
Michael Bryan
>simple matter. As one of our Sun colleagues once said in this forum
>(quoted from memory): The industry has a name for the tested and
>supported set of all patches, it is called a "release". :-)
It's understood that supporting patches is, to say the least, non-trivial.
However, why can't HP supply regular Release Updates to HPUX? Across
*all* supported platforms, please. (I get so frustrated when I hear
someone say "Oh, that's fixed in 8.07", when the 300 only has 8.0!)
When I was working in a DEC shop, this was common practice. RSTS would
receive periodic bug-fix updates. Same thing with VMS, which had
several releases of 2.*, 3.* and 4.* while I was involved with the
system. HP-UX? Just a series of patches, received on a piece-meal
as-needed basis. And occassionally a new version for the high-end
systems.
I really think HP could be doing better than they currently are.
--
Michael Bryan mic...@resonex.com "Milk and Cheese in '92!" | ,_,
"There's nothing quite like watching your most recent | /oo \
crush, and your second-most recent crush, rushing into | <>__|
each others' arms..." --- Miss Almira Gulch | | U|