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XP12K Firmware question
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mortician
Aug 31, 2012, 9:00:06 AM8/31/12
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Hello,
I've got on old XP12K array - now out of support, but I have to upgrade
array Firmware. Can I do this as per call - pay for single service? Or
have I pay for mainternance for a year for example?
Regards,
m0rT1
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I've got on old XP12K array - now out of support, but I have to upgrade
array Firmware. Can I do this as per call - pay for single service? Or
have I pay for mainternance for a year for example?
Regards,
m0rT1
--- Posted via news://freenews.netfront.net/ - Complaints to ne...@netfront.net ---
Frank DG1SBG
Dec 31, 2012, 8:08:54 AM12/31/12
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mortician <mortician.rem_this.@mud.pl> writes:
> Hello,
>
> I've got on old XP12K array - now out of support, but I have to upgrade array
> Firmware. Can I do this as per call - pay for single service? Or have I pay
> for mainternance for a year for example?
>
> Regards,
> m0rT1
Hi,
> Hello,
>
> I've got on old XP12K array - now out of support, but I have to upgrade array
> Firmware. Can I do this as per call - pay for single service? Or have I pay
> for mainternance for a year for example?
>
> Regards,
> m0rT1
this really depends on whom you want to get support from. HP may provide
per call support - but most likely will refuse any support for products
having gone out of support, even if you pay for it. Standard procedures
don't allow for this (because it may present a risk for HP: What if the
array does not work at all after an HP person did some work on it?)
Cheers
Frank
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