Windows 7 & HP ProtectTools
JACK
I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to
Windows 7 but the laptop came preinstalled with HP ProtectTools Security
Manager. Windows 7 upgrade can't go ahead with that installed but there
seems absolutely no way of uninstalling the damn thing. If I try to
uninstall it from add/remove progs it states "The application cannot be
removed. The following applications must be removed first - BIOS
configuration for HP ProtectTools and File Santizer for HP ProtectTools
uninstall string."
I've tried using Windows Install Clean Up and the programs don't even show
up on that.
I've contacted HP and they say
"The correct method of uninstalling HP Protect tools is to uninstall the
following components in the given order if they exist:
1. Credential Manager for HP ProtectTools
2. Java Card Security for HP ProtectTools
4. 3. Drive Encryption for HP ProtectTools
5. Smartcard security for HP ProtectTools
6. Embedded Security for HP ProtectTools
7. BIOS Security for HP ProtectTools
8. HP ProtectTools Security Manager"
As the components do not exist, the only way is to perform a clean install
rather than upgrade to Windows 7."
I really really don't want to do a clean install. It's taken me 12 months to
get these laptop programs the way I want them and I don't want to have to
start all over again.
Surely I can't be the only one with this problem? Anyone any suggestions?
Thanks
Pen
stopping the service involved. Should let you uninstall it
if the services are not running.
http://h30434.www3.hp.com/t5/Operating-systems-and-software/Removing-HP-ProtectTools/m-p/81000
Father Justin
Before you do anything, go through the routine and make the restore DVDs.
There should be an app that does exactly that provided by HP. Ideally
it should have been done when you first powered on the machine but not
everyone has DVD-Rs laying around.