You can test for continuity of the keyswitch in question by using an analog multimeter in ohms mode and looking for the needle to go up. If you use a DMM then you put it on alarm mode to do the same thing. If there is no continuity then you must desolder the keyswitch and then you must either clean the contacts inside or replace the keyswitch. When I got my platinum iie, it had around 18 dead keys and it took hours of work for me to fix it, not to mention using retr0brite on the keycaps. So, you have to take the iie's case apart, disconnect the keyboard from the motherboard and do your tests. If after putting the keyswitch back together, the key still does not work, then check for continuity again. If there is continuity then there is something wrong with the motherboard, possibly the keyboard ROM chip.