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Dave

unread,
Feb 17, 2021, 6:50:53 AM2/17/21
to
Enquiring on behalf of my dear wife I've twice written to DORO phones and
received back emails that are not readable in any mail client apps I have
and that includes Thunderbird on the PC side.

Obviously was able to read them in a text editor or a Web browser, but
it's an email...

Perhaps some kind person might explain how a chap is supposed to read the
following email using a mail client app?

Thanks
Dave

----------------------------------------------------

<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head>
<body>Dear Sir,<br>
<p>Please find attached this email a photo of what is a
sim&nbsp;adaptor.</p><p>Unfortunately for clamshell devices easy to use as
the Doro&nbsp;6620 and the 612 there is no software available that allows
you to export and import contacts all in all from one device to the
other.</p>
<p>We apologise for the inconvenience this may have caused you.</p>Best
regards,<br>
<p>Anisa L.</p><div>DORO TECHNICAL SUPPORT<br>
suppo...@doro.com&nbsp;<span style="font-family: 'Times New Roman',
serif; font-size: 16px;">0800 026 5479</span>&nbsp;(UK), 1890.995.113
(IE)<br>
www.doro.co.uk<div><p><img src="cid:file1"></p><p><br><br>Le 16 févr.
2021 22:14:00, Dave &lt;da...@triffid.co.uk&gt; a écrit
:<br></p><blockquote type="cite">DORO support,
<br>
<br>Thank you for replying, however it took some days for me to be able to
<br>read your reply as NO Mail client apps I have would open it... Not even
<br>Thunderbird on a Win PC.
<br>
<br>I have no idea what app you use to write the EMAIL, but it looked more
<br>like it was written in a web browser than in a mail client app.
<br>

-----------------------------------------------------
The rest snipped...

--

Dave Triffid

Martin

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Feb 17, 2021, 7:22:34 AM2/17/21
to
In article <59002e9...@triffid.co.uk>,
Dave <da...@triffid.co.uk> wrote:
> Enquiring on behalf of my dear wife I've twice written to DORO
> phones and received back emails that are not readable in any mail
> client apps I have and that includes Thunderbird on the PC side.

> Obviously was able to read them in a text editor or a Web browser,
> but it's an email...

> Perhaps some kind person might explain how a chap is supposed to
> read the following email using a mail client app?

Looks like a pure HTML email. Totally non-standard (which says there
should also be a text version as well). But more and more are ignoring
that. Damn them. Especially as many are laced with tracking code.

I am suprised Thunderbird cannot read it - I am sure I have had
similar.

But as you are using Pluto, have you tried the HTML to Text facility?
If you search the Help manual (F6) for "html to text" (with quotes)
there is a page with that title. It is a bit simplistic, but may help.

Martin

--
Martin Avison
Note that unfortunately this email address will become invalid
without notice if (when) any spam is received.

David Higton

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Feb 17, 2021, 10:11:06 AM2/17/21
to
In message <59002e9...@triffid.co.uk>
> www.doro.co.uk<div><p><img src="cid:file1"></p><p><br><br>Le 16 févr.
>2021 22:14:00, Dave &lt;da...@triffid.co.uk&gt; a écrit
>:<br></p><blockquote type="cite">DORO support,
><br>
><br>Thank you for replying, however it took some days for me to be able to
><br>read your reply as NO Mail client apps I have would open it... Not even
><br>Thunderbird on a Win PC.
><br>
><br>I have no idea what app you use to write the EMAIL, but it looked more
><br>like it was written in a web browser than in a mail client app.
><br>
>
>-----------------------------------------------------
>The rest snipped...

It looks like HTML.

I copied out your selection as a file, added <body></html> to the end and
typed the file as HTML. Double-clicking on it made NetSurf display it in
a sensible form.

But...

When I submitted it to the W3C HTML validator, it wasn't even recognised
as HTML. The validator came back with nothing.

I'm only a beginner at HTML, but perhaps it's so badly broken as to be
unrecognisable.

As Martin has said, it's wrong for an email to contain only an HTML
version - there should be some text there, even if it's only to tell
you to use an HTML-compatible mail client.

David

Dave

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Feb 17, 2021, 4:29:53 PM2/17/21
to
In article <59003185...@avisoft.f9.co.uk>,
Martin <New...@avisoft.f9.co.uk> wrote:
> In article <59002e9...@triffid.co.uk>,
> Dave <da...@triffid.co.uk> wrote:
> > Enquiring on behalf of my dear wife I've twice written to DORO
> > phones and received back emails that are not readable in any mail
> > client apps I have and that includes Thunderbird on the PC side.

> > Obviously was able to read them in a text editor or a Web browser,
> > but it's an email...

> > Perhaps some kind person might explain how a chap is supposed to
> > read the following email using a mail client app?

> Looks like a pure HTML email. Totally non-standard (which says there
> should also be a text version as well). But more and more are ignoring
> that. Damn them. Especially as many are laced with tracking code.

> I am suprised Thunderbird cannot read it - I am sure I have had
> similar.

> But as you are using Pluto, have you tried the HTML to Text facility?
> If you search the Help manual (F6) for "html to text" (with quotes)
> there is a page with that title. It is a bit simplistic, but may help.

> Martin

Mmnn!

One of my first ports of call is the Pluto HTML to Text [Ctrl-Shift-G]
facility... but in this instance nothing happens. :-)

At the top of the posting is:

------=_Part_7_874839221.1613554518121
Content-Type: multipart/related;
boundary="----=_Part_8_1873492522.1613554518121"

Followed by a blank body.

Three attachments, 'File 0' that's the Html content, 'File1.jpeg' The DORO
company logo and a .docx file containing an illo of the SIM adaptor.

If I take the 'File 0' and drop it on RISC OS NetSurf it displays the Body
of the text okay... But not the attachments or the jpg graphic.


Now to the PC side...

Strange business...
Today when I Exported out of Pluto, took it Win side and dropped it into
Thunderbird it displayed okay including attachments.

Didn't do that yesterday... Maybe it was the way I did it... I don't
remember.

Yesterday I ended up reading it in Firefox.

Ah well, at least I can read them now...

Thanks for the thoughts folks. Appreciated.

Dave

--

Dave Triffid

Martin

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Feb 17, 2021, 6:29:07 PM2/17/21
to
In article <5900638...@triffid.co.uk>,
Dave <da...@triffid.co.uk> wrote:
> In article <59003185...@avisoft.f9.co.uk>,
> Martin <New...@avisoft.f9.co.uk> wrote:
> > In article <59002e9...@triffid.co.uk>,
> > Dave <da...@triffid.co.uk> wrote:

[Snip]

> > But as you are using Pluto, have you tried the HTML to Text
> > facility? If you search the Help manual (F6) for "html to text"
> > (with quotes) there is a page with that title. It is a bit
> > simplistic, but may help.

> One of my first ports of call is the Pluto HTML to Text
> [Ctrl-Shift-G] facility... but in this instance nothing happens.
> :-)

> At the top of the posting is:

> ------=_Part_7_874839221.1613554518121
> Content-Type: multipart/related;
> boundary="----=_Part_8_1873492522.1613554518121"

> Followed by a blank body.

That seems to me that either the headers are badly broken ... or Pluto
is. If you want to send me a zip of the complete original email from
the !PLUTO.backup.Mail... directory I will have a look.

Dave

unread,
Feb 18, 2021, 4:09:41 AM2/18/21
to
In article <59006e87...@avisoft.f9.co.uk>,
Martin <New...@avisoft.f9.co.uk> wrote:

[Snip]

> That seems to me that either the headers are badly broken ... or Pluto
> is. If you want to send me a zip of the complete original email from
> the !PLUTO.backup.Mail... directory I will have a look.

> Martin

Thanks Martin,
I've zipped it up and sent to the pluto address.

Dave

--

Dave Triffid

Russell Hafter News

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Feb 18, 2021, 5:53:36 AM2/18/21
to
In article <5900638...@triffid.co.uk>,
Dave <da...@triffid.co.uk> wrote:

> > I am suprised Thunderbird cannot read it - I am sure I
> > have had similar.

> > But as you are using Pluto, have you tried the HTML to
> > Text facility? If you search the Help manual (F6) for
> > "html to text" (with quotes) there is a page with that
> > title. It is a bit simplistic, but may help.

> > Martin

> Mmnn!

> One of my first ports of call is the Pluto HTML to Text
> [Ctrl-Shift-G] facility... but in this instance nothing
> happens. :-)

Did you try highlighting just a chunk of the e-mail first,
before doing HTML to Text?

Holiday Inn and its associated companies frequently send me
e-mails with just one or two paragraphs that include HTML
markup, with the rest as more-or-less legible text (ie
legible, but not always comprehensible).

Highlighting the relevant para and then HTML to Text solves
the problem every time.

--
Russell
Russell Hafter
E-mail to russell at russellhafter dot me dot uk
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>
Friendly web hosting <https://www.xencentrichosting.uk/billing/aff.php?aff=7>

Dave

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Feb 18, 2021, 7:29:53 AM2/18/21
to
In article <5900ad3d...@russellhafter.me.invalid>,
Russell Hafter News <see...@russellhafter.me.invalid> wrote:
> In article <5900638...@triffid.co.uk>,
> Dave <da...@triffid.co.uk> wrote:

[Snip]

> > Mmnn!

> > One of my first ports of call is the Pluto HTML to Text
> > [Ctrl-Shift-G] facility... but in this instance nothing
> > happens. :-)

> Did you try highlighting just a chunk of the e-mail first,
> before doing HTML to Text?

> Holiday Inn and its associated companies frequently send me
> e-mails with just one or two paragraphs that include HTML
> markup, with the rest as more-or-less legible text (ie
> legible, but not always comprehensible).

> Highlighting the relevant para and then HTML to Text solves
> the problem every time.

Hehehehe you are a caution Russell. :-)
In my second post I write, "Followed by a blank body" There's no chunk to
hilight... Tiz empty. :-)

Dave

Nb: Martin has posted me a possible solution, I'll test this afternoon.

D.

--

Dave Triffid

Martin

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Feb 18, 2021, 9:22:41 AM2/18/21
to
In article <59002e9...@triffid.co.uk>,
Dave <da...@triffid.co.uk> wrote:
> Enquiring on behalf of my dear wife I've twice written to DORO
> phones and received back emails that are not readable in any mail
> client apps I have and that includes Thunderbird on the PC side.

> Obviously was able to read them in a text editor or a Web browser,
> but it's an email...

> Perhaps some kind person might explain how a chap is supposed to
> read the following email using a mail client app?

After Dave passed me the offending email, I suggested a way that might
enable him to reply to the message. As it worked for Dave, I will
include it here in case it helps anyone else.

The cause of the problem is an unusual attachment header that is seen
when the mail is opened in Pluto - ie the three or so lines which
contain:
Content-Type: multipart/related;

When I looked it up it seems that it is a bit of an oddity - it even
has a standard (RFC2387) all of its own. It sounds like it was an
'extension' to the standards implemented by some some programs
(Macintosh is mentioned, need I say more?!) to cater for the case
where 'multiple body parts make sense only in the aggregate'. Which I
think means that several attached files should be displayed as one.

In this case it was the file1.jpeg which was to be displayed as part
of the HTML message. Why that is necessary, I have no idea, because
normally Pluto will associate such files without problem, as it
adjusts the references when copied to Wimp$Scrap.

What the real implications of this strange header are for Pluto I have
not worked out yet (and may never!) but I have found a way to reply
to the message in Pluto:

When displayed in Pluto, it shows the 3 strange header lines as text,
and 3 attached files: File 0, file1.jpeg, and Sim adaptors.docx.

Click on the Reply icon and then click Edit.
Drag File 0 from the attachment window into the text area.
Click OK to load into text area.
This should display the HTML text.
Press Shift-Ctrl-G to convert to text
Close the window
Click Save

You may want to do some more editing of the text, before you click
Reply to actually compose your reply.

Russell Hafter News

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Feb 18, 2021, 9:45:27 AM2/18/21
to
In article <5900b60...@triffid.co.uk>, Dave
<da...@triffid.co.uk> wrote:
> In article <5900ad3d...@russellhafter.me.invalid>,
> Russell Hafter News <see...@russellhafter.me.invalid>
> wrote:
> > In article <5900638...@triffid.co.uk>, Dave
> > <da...@triffid.co.uk> wrote:

> [Snip]

> > > Mmnn!

> > > One of my first ports of call is the Pluto HTML to
> > > Text [Ctrl-Shift-G] facility... but in this instance
> > > nothing happens. :-)

> > Did you try highlighting just a chunk of the e-mail
> > first, before doing HTML to Text?

> > Holiday Inn and its associated companies frequently
> > send me e-mails with just one or two paragraphs that
> > include HTML markup, with the rest as more-or-less
> > legible text (ie legible, but not always
> > comprehensible).

> > Highlighting the relevant para and then HTML to Text
> > solves the problem every time.

> Hehehehe you are a caution Russell. :-) In my second
> post I write,

When I wrote this, you had not sent your second post.

I sent it, but it never arrived. So I just sent it again
today without a lot of thinking.

---------------------------------------------------------------------------

[And not in the best of moods at present. Spent 30 mins
trawling through my partner's webmail trash, looking for an
e-mail I knew she had been sent, but she insisted had been
sent to me. It **was** there. Then print the e-mail to a pdf
so that it could be sent as an attachment to amazon.

Turned out to be one of those e-mails that only prints as
one page, and you have to keep reducing the size of the
document until you have all of it.

I had done the above on my own machines, where I know -
roughly - what I am doing. But she has a fancy Win 10
laptop, and I forget to take a mouse with me when trying to
do things on that machine and... and... and...

Dreading the thought of having to get Win 10 at some stage
in the future - I still cannot get my head around the way
one is supposed to navigate the filing system on Win 10]

Dave

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Feb 18, 2021, 11:17:51 AM2/18/21
to
In article <5900c277...@russellhafter.me.invalid>,
Russell Hafter News <see...@russellhafter.me.invalid> wrote:
[Snippy]
> Dreading the thought of having to get Win 10 at some stage
> in the future - I still cannot get my head around the way
> one is supposed to navigate the filing system on Win 10]

I've found the filing system on Win 10 quite easy to use/navigate.

Among the list of urinating items though, top of the list is
configurations.

Control Panel is and will be removed at some point, so the original single
place to start configs, which was concise, based on icons and was easy to
get at and navigate is slowly being replaced by a tabletised replacement
sans icons, so now the configs are all over the place and difficult to
read... And find.

There is an obsession by app writers these day to use light grey lettering
(*) so not only is it sometimes difficult to see the text but impossible
to tell if it is active or as is traditional, greyed out because the
option is not available.

(*) I enquired about this and was informed Black text is assertive and
aggressive which upsets some people (Bloody snowflakes) so the decision
generally was to use shades of Grey.

Oops! Sorry I went off a bit (GM rattling the cage), but cissy facing
everything is one of my pet hates.

Dave

They should all be made to push a rock up a hill forever... ;-)

D.

--

Dave Triffid

Nick Roberts

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Feb 18, 2021, 12:35:27 PM2/18/21
to
In message <5900cad...@triffid.co.uk>
Dave <da...@triffid.co.uk> wrote:

> There is an obsession by app writers these day to use light grey
> lettering (*) so not only is it sometimes difficult to see the text
> but impossible to tell if it is active or as is traditional, greyed
> out because the option is not available.
>
> (*) I enquired about this and was informed Black text is assertive
> and aggressive which upsets some people (Bloody snowflakes) so the
> decision generally was to use shades of Grey.

... because dark grey text on a pale grey background is /sooooooo/ easy
to read, especially if age is catching up with your vision and your
eyes have problems with poor contrast...

--
Nick Roberts tigger @ orpheusinternet.co.uk

Hanlon's Razor: Never attribute to malice that which
can be adequately explained by stupidity.

Dave

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Feb 18, 2021, 1:41:03 PM2/18/21
to
I can confirm, Martin's solution to the problem works a treat.

Dave

--

Dave Triffid

Dave

unread,
Feb 18, 2021, 1:41:03 PM2/18/21
to
In article <3b96d100...@bc63.orpheusinternet.co.uk>,
Nick Roberts <tig...@orpheusinternet.co.uk> wrote:
> In message <5900cad...@triffid.co.uk>
> Dave <da...@triffid.co.uk> wrote:

> > There is an obsession by app writers these day to use light grey
> > lettering (*) so not only is it sometimes difficult to see the text
> > but impossible to tell if it is active or as is traditional, greyed
> > out because the option is not available.
> >
> > (*) I enquired about this and was informed Black text is assertive
> > and aggressive which upsets some people (Bloody snowflakes) so the
> > decision generally was to use shades of Grey.

> ... because dark grey text on a pale grey background is /sooooooo/ easy
> to read, especially if age is catching up with your vision and your
> eyes have problems with poor contrast...


Personal preferences I guess...

I have a light grey background to much of my stuff, Computer desktops,
Filer windows, Pluto windows backgrounds etc, but I must have Black text
otherwise I can't see it properly.

I think my only exceptions are Zap... Black window and white text followed
by StrongED when I'm forced to use it, same as Zap.

SWMBO on the other hand who does have eye troubles, needs a very light
background and Black text. For her grey text is useless unless it is a
VERY dark version.

Dave

--

Dave Triffid

Stuart

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Feb 18, 2021, 5:22:43 PM2/18/21
to
In article <5900d80...@triffid.co.uk>,
Dave <da...@triffid.co.uk> wrote:
> Personal preferences I guess...

> I have a light grey background to much of my stuff, Computer desktops,
> Filer windows, Pluto windows backgrounds etc, but I must have Black text
> otherwise I can't see it properly.

Here on my Iyonix I have a pale yellow desktop, pretty well everything
shows up clearly without the "dazzle" of white.

--
Stuart Winsor

Tools With A Mission
sending tools across the world
http://www.twam.co.uk/
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