Software crooks
Duckert
After eleven days I still haven't received my registrationcode, and there is
no response,neither from SWREG nor from mailto:duplic8...@kewlit.com.
Today I went to SWREG's web site to ask for a credit to my card.The message
I was met
with on their web side was this one:
"Please remember that it is always best to go through the correct channels
to obtain a refund.
It is the policy of SWREG to place people on a blacklist if we get a
chargeback.
We know it can sometimes be easier for you to do that but such an action is
not acceptable"
The moral is:Think twice and twice once more before before you make any deal
with www.swreg.org.
--
Kathy Morgan
> On March 3rd I ordered Duplic8 through www.swreg.org.
> After eleven days I still haven't received my registrationcode, and there is
> no response,neither from SWREG nor from mailto:duplic8...@kewlit.com.
I'm not familiar with Duplic8, but SWREG has a very good reputation, so
there may be some problem which is either preventing them from receiving
your emails or you from receiving their responses. It may be that a
spamblock list or filtering somewhere in between you is causing emails
to not be delivered. If you have access to some other valid email
address, try contacting them again using the alternate address. (Make
sure your message has a valid reply address different from the one you
used in previous attempts, so they can contact you.)
> Today I went to SWREG's web site to ask for a credit to my card.The
> message I was met with on their web side was this one:
>
> "Please remember that it is always best to go through the correct channels
> to obtain a refund.
> It is the policy of SWREG to place people on a blacklist if we get a
> chargeback.
> We know it can sometimes be easier for you to do that but such an action is
> not acceptable"
It is reasonable to request a refund if you haven't received a
registration code. A credit card refund is different from a chargeback.
A chargeback is where you refuse to pay the (usually legitimate) credit
card debt so a chargeback should be used only as an absolutely last
resort. I'm not a software author, but I do have a bricks and mortar
business which accepts credit cards. I'm happy to issue a refund to a
credit card in order to correct an error, but in every case where a
customer has hit me with a chargeback they were stealing from me.
SWREG has a valid, legitimate reason for blacklisting people who do
chargebacks. One of the most common methods of defrauding software
authors is for a customer to obtain a valid registration code using a
credit card payment, and then refuse payment for the charge
(chargeback).
I'm sure that if you use an email address that they are able to contact
or use an alternate method of contact that you'll be able to resolve the
issue satisfactorily. If using an alternate email address doesn't work,
try checking both the swreg and Duplic8 websites or program
documentation for alternate contact methods. It may be that you will
need to use the phone or snail mail.
Hope this helps.
--
Kathy - Good Net Keeping Seal of Approval at <http://www.gnksa.org/>
OE-quotefix can fix OE:
<http://home.in.tum.de/~jain/software/oe-quotefix/>
Kathy Morgan
> On March 3rd I ordered Duplic8 through www.swreg.org.
> After eleven days I still haven't received my registrationcode, and there is
> no response,neither from SWREG nor from mailto:duplic8...@kewlit.com.
I've just checked the Duplic8 website, and that's not listed as an email
contact address for them. Try just plain <mailto:dupl...@kewlit.com>.
Duckert
news:1hc6ue9.8pb0iz1kxjezqN%kmo...@spamcop.net...
I believe that "refund" was the word found in the phrase I picked from the
"menu".I'm not english spoken by birth.I was kind of uncertain of the word
"chargback", but I understood the rest of the text.Thanks for explaining it.
> SWREG has a valid, legitimate reason for blacklisting people who do
> chargebacks. One of the most common methods of defrauding software
> authors is for a customer to obtain a valid registration code using a
> credit card payment, and then refuse payment for the charge
> (chargeback).
>
> I'm sure that if you use an email address that they are able to contact
> or use an alternate method of contact that you'll be able to resolve the
> issue satisfactorily. If using an alternate email address doesn't work,
> try checking both the swreg and Duplic8 websites or program
> documentation for alternate contact methods. It may be that you will
> need to use the phone or snail mail.
I have received a lot of automated e-mails from SWREG.So there is no
problem with the mail address.
Duckert
news:1hc6ue9.8pb0iz1kxjezqN%kmo...@spamcop.net...
>
>> On March 3rd I ordered Duplic8 through www.swreg.org.
>> After eleven days I still haven't received my registrationcode, and there
>> is
>> no response,neither from SWREG nor from mailto:duplic8...@kewlit.com.
>
> I'm not familiar with Duplic8, but SWREG has a very good reputation, so
> there may be some problem which is either preventing them from receiving
> your emails or you from receiving their responses. It may be that a
> spamblock list or filtering somewhere in between you is causing emails
> to not be delivered. If you have access to some other valid email
> address, try contacting them again using the alternate address. (Make
> sure your message has a valid reply address different from the one you
> used in previous attempts, so they can contact you.)
I have not contacted SWREG through e-mail, but through their web site.First
time om March 9th.3 business day + 6 hours time zone difference.
Duckert
That was the first e-mail address I tried, on Marck 8th.
Kathy Morgan
> I have received a lot of automated e-mails from SWREG.So there is no
> problem with the mail address.
Darn! I was really hoping it was something that simple.
Steve Lee, of SWREG, used to post in another newsgroup using address
<atla...@spamcop.net>. That was a 4 years ago, so the address may no
longer be valid, but you could give it a try.
I checked the swreg.org website, and it looks like there is some kind of
automated query to get the registration code based on a partial credit
card number. You might give that a try.
Scott Kane
news:LbIRf.6208$a97....@newsread1.mlpsca01.us.to.verio.net...
> That was the first e-mail address I tried, on Marck 8th.
Give it a try again. There may have been a server outage somewhere
between them and you. It happens more often than people realize.
You will find it is very rare for an author of software not to supply a
registration code after you register. That's because they stand to
gain nothing else but bad press. There must be an issue somewhere
with email address'. I notice you use a false email address in your
post to here. Is there a chance you accidentally have entered a false
address? Might be a good idea to check.
Kind Regards,
Scott Kane
Moderator comp.software.shareware.*
Duckert
> Duckert <nom...@today.nt> wrote:
>
>> I have received a lot of automated e-mails from SWREG.So there is no
>> problem with the mail address.
>
> Darn! I was really hoping it was something that simple.
>
> Steve Lee, of SWREG, used to post in another newsgroup using address
> <atla...@spamcop.net>. That was a 4 years ago, so the address may no
> longer be valid, but you could give it a try.
>
> I checked the swreg.org website, and it looks like there is some kind of
> automated query to get the registration code based on a partial credit
> card number. You might give that a try.
I have tried that one.Hasn't been response for several days, and it was hard
to understand to whole system they use.
Couldn't quite catch up on whether I was communicated with the vendor
through SWREG or communicated with SWREG only.
It probably doesn't matter.No response anyway.
--
Duckert
news:4417894d$0$23337$5a62...@per-qv1-newsreader-01.iinet.net.au...
I *never* buy software using fake e-mails.What is it to gain by such a
behaviour?As I said in another message in this thread, I have received
automated e-mails from SWREG.I guess that they have handle this e-mail over
to the vendor of the software.
--
Scott Kane
> I *never* buy software using fake e-mails.What is it to gain by such a
> behaviour?As I said in another message in this thread, I have received
> automated e-mails from SWREG.I guess that they have handle this e-mail
> over to the vendor of the software.
By "fake" I meant with anti-spam formatting. Also - are you sure you did
not accidentally type in an email address with a typographical error. That
is also common. I have contacted the author of the program directly and
have asked him to address your concerns here. Hopefully we shall hear from
him soon.
One my thought. Do you use a free email account like Yahoo or MSN?
Reason being that many companies block email from those free email accounts
increasingly these days due to spam and in legal issues.
Duckert
> "Duckert" <nom...@today.nt> wrote in message
> news:l6ORf.6211$a97....@newsread1.mlpsca01.us.to.verio.net...
>
>> I *never* buy software using fake e-mails.What is it to gain by such a
>> behaviour?As I said in another message in this thread, I have received
>> automated e-mails from SWREG.I guess that they have handle this e-mail
>> over to the vendor of the software.
>
> By "fake" I meant with anti-spam formatting. Also - are you sure you did
> not accidentally type in an email address with a typographical error. That
> is also common. I have contacted the author of the program directly and
> have asked him to address your concerns here. Hopefully we shall hear
> from
> him soon.
Thanks for your kind help.I cant't understand that my email address is
wrong.SWREG sent me an order confirmation at the email adress I provided
them.I guess that kewlit.com receives this e-mail address from SWREG, and
when SWREG's mails reach me, why should not kewlit's email do?
>From the Duplic8's web site it looks more like that it is they who have a
email problem.
--
>
> One my thought. Do you use a free email account like Yahoo or MSN?
> Reason being that many companies block email from those free email
> accounts
> increasingly these days due to spam and in legal issues.
> Kind Regards,
>
> Scott Kane
> Moderator comp.software.shareware.*
Using no free emails account.If I got it right my messages in SWREG's
mailbox reached the author of the software, but no response from him there
either.
--
Duckert
in here yet.
Moderator probably can answer that?
--
"Scott Kane" <sc...@proherp.com> skrev i melding
news:4417b0e5$0$23328$5a62...@per-qv1-newsreader-01.iinet.net.au...
Kathy Morgan
> I posted a reply to this message for nine hours ago, but I have not seen it
> in here yet.
>
> Moderator probably can answer that?
Yes, you're right. There are two of us, living in Alaska and Australia.
Despite the wide difference in time zones, there are still periods of
sometimes many hours when both of us are asleep or otherwise occupied
and unable to check for messages and get them posted. I'm very sorry
about the delay. It is one of the unfortunate disadvantages of a
moderated newsgroup. We do try to check frequently and keep messages
moving, but delays do sometimes occur.
--
Kathy - co-moderator for css.*
Duckert
> "Duckert" <nom...@today.nt> wrote in message
> news:l6ORf.6211$a97....@newsread1.mlpsca01.us.to.verio.net...
>
>> I *never* buy software using fake e-mails.What is it to gain by such a
>> behaviour?As I said in another message in this thread, I have received
>> automated e-mails from SWREG.I guess that they have handle this e-mail
>> over to the vendor of the software.
>
> By "fake" I meant with anti-spam formatting. Also - are you sure you did
> not accidentally type in an email address with a typographical error. That
> is also common. I have contacted the author of the program directly and
> have asked him to address your concerns here. Hopefully we shall hear
> from
> him soon.
Did you talk to him by phone?SWREG also contacted him several days ago by
e-mail, no response so far.
--
Duckert
Scott Kane
> Did you talk to him by phone?SWREG also contacted him several days ago by
> e-mail, no response so far.
No. Email. I'm in Australia and phone isn't an option I'd persue.
However - as neither myself, SWREG or yourself have received
any reponse I would ask SWREG for a refund. They will most
likely reply to you. Failing that you can issue a chargeback from
your credit card providor and the bank will do it for you.
Scott
dk_sz
> chargebacks. One of the most common methods of defrauding software
> authors is for a customer to obtain a valid registration code using a
> credit card payment, and then refuse payment for the charge
Luckily, for most it isn't a big problem, but for some it can be.
A Chargeback penalizes the author (i.e. it is a refund + usually some
extra amount of money that is deducted from the author / company).
--
best regards
Thomas Schulz
http://www.micro-sys.dk/products/sitemap-generator/
http://www.micro-sys.dk/products/website-analyzer/