Jan 23, 2015, 12:47:02 PM1/23/15
We at Esolvit are looking for the following position.
Job Title : "Customer Care Specialist"
Location : Austin, TX
Duration : 6+ Months
Must be on site in Austin, Texas. There is no Remote work allowed.
Job Description: -
"Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
* High school diploma, GED, or equivalent certification
* Minimum 6 months of call center experience required
* Minimum 6 months of customer service experience required
* Minimum 1 year Microsoft Office
Background in health care, human services, or customer service& medical billers /& coders and medical assistants are encouraged to apply.
Excellent organizational, interpersonal, written, and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment (Must eventually take MINIMUM 50+ calls daily based on tenure).
Ability to successfully multi-task.
Ability to work as a team member, as well as independently.
Experience in data entry and telephone skills (assessments required).
Knowledge of HIPAA, ICD-9/10, HCPCS/CPT and related fee schedules strongly preferred.
If you are interested, please answer the following
* Do you have all of the qualifications required?
* If not please let me know which ones, you do not have.
* What is your salary expectation?
* What is your current location?
* If not in Austin, Texas- are you able to relocate to Austin?
* Are you currently employed?
* When would you be able to start?
* What is your Immigration Status (US Citizen, GC EAD, GC, H1B.. etc)?
After I receive your answers, I will be contacting you.
If you are not available, I would appreciate if you can refer anyone who is interested for the same.
Thank you so much for your cooperation.