Network Solutions Misery
David Cunningham
but I only find FAQs unrelated to what I'm attempting. It's a simple
change. I would like to change the hostname of an existing name server.
Here is it's present data:
NIC Handle: NS96725-HST
Host Name: NS1.RADIUSWEB.COM
IP Address: 209.220.157.210
It's listed as my site's primary nameserver. I attempted to change the
hostname to SERVER1.RADIUSWEB.COM by using the host form. I submitted the
following:
>**************** Please DO NOT REMOVE Version Number ******************
>
>Host Version Number: 1.0
>
>************* Please see attached detailed instructions ***************
>
>Authorization
>0a. (N)ew (M)odify (D)elete.....: Modify
>0b. Auth Scheme.................: MAIL-FROM
>0c. Auth Info...................:
>
>Host
>1a. NIC Handle (if known)......: NS96725-HST
>1b. Host Name..................: SERVER1.RADIUSWEB.COM
>1c. IP Address.................: 209.220.157.210
>
>Contact
>2a. NIC Handle (if known)......: DC12991
>2b. (I)ndividual (R)ole........: Individual
>2c. Name.......................:
>2d. Organization Name..........:
>2e. Street Address.............:
>2f. City.......................:
>2g. State......................:
>2h. Postal Code................:
>2i. Country Code...............:
>2j. Phone Number...............:
>2k. Fax Number.................:
>2l. E-Mailbox..................:
All I changed was the hostname. Everything else I left the same. Their
response was:
=========================================================================
ERROR: host <SERVER1.RADIUSWEB.COM> not registered
=========================================================================
Of course it's not registered. I'm trying to modify a hostname. Not
register a new host. As far as I can tell, either the proper procedure is
not properly documented on www.networksolutions.com or their machines are in
error.
Anyone know the "right" way to do this? Does Network Solutions suck?
Should I switch registrars?
p.s. I've been working on an alternate way to get NS1 changed to SERVER1 so
if you query whois you won't find NS1.RADIUSWEB.COM associated with my
registration at this time.
TIA
-David Cunningham
Michael Milligan
"David Cunningham" <news...@please.com> wrote in message
news:8fquoa$m...@journal.concentric.net...
> I've been scouring their site for **procedures** to change host name info
> but I only find FAQs unrelated to what I'm attempting. It's a simple
> change. I would like to change the hostname of an existing name server.
[...to SERVER1.RADIUSWEB.COM]
> Here is it's present data:
>
> NIC Handle: NS96725-HST
> Host Name: NS1.RADIUSWEB.COM
> IP Address: 209.220.157.210
You have to submit a (N)ew host template for this, then update all
registrations that use the old name. That may be painful, so think twice.
Regards,
Mike
--
Michael Milligan - Acme Byte & Wire LLC - mi...@acmebw.com
Mark.A...@nominum.com
This is the correct procdure as I have had to do this in the past.
At this stage as you have the tracking number I would get on the
phone and complain.
Mark
> I've been scouring their site for **procedures** to change host name info
> but I only find FAQs unrelated to what I'm attempting. It's a simple
> change. I would like to change the hostname of an existing name server.
> Here is it's present data:
>
> NIC Handle: NS96725-HST
> Host Name: NS1.RADIUSWEB.COM
> IP Address: 209.220.157.210
>
This is the "right" way.
> Does Network Solutions suck?
> Should I switch registrars?
>
> p.s. I've been working on an alternate way to get NS1 changed to SERVER1 so
> if you query whois you won't find NS1.RADIUSWEB.COM associated with my
> registration at this time.
>
> TIA
>
> -David Cunningham
As you have a tracking number FAX them requesting the change on
letterhead if you have it. Don't forget to include the tracking
number.
Mark
--
Mark Andrews, Nominum Inc.
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742 INTERNET: Mark.A...@nominum.com
David Cunningham
modifying contact information? Now I *really* want to switch registrars!
:)
-David Cunningham
Michael Milligan <mi...@acmebw.com> wrote in message
news:007001bfbf56$ebdc76d0$e32a...@acmebw.com...
>
> "David Cunningham" <news...@please.com> wrote in message
> news:8fquoa$m...@journal.concentric.net...
> > I've been scouring their site for **procedures** to change host name
info
> > but I only find FAQs unrelated to what I'm attempting. It's a simple
> > change. I would like to change the hostname of an existing name server.
>
> [...to SERVER1.RADIUSWEB.COM]
>
> > Here is it's present data:
> >
> > NIC Handle: NS96725-HST
> > Host Name: NS1.RADIUSWEB.COM
> > IP Address: 209.220.157.210
>
Martin McCormick
with Network Solutions difficult on good days. Someone suggested
to call them and complain. the last number I had for them
answers as "Plumbers and Pipe Fitters Union Local 72." None of
the copious market-speak and non information that passes for
their current web site says anything about water and sewer lines
and digging ditches, but I guess that's next week. Why not?
It's not any less useful than what I find every time I look for
resources, there. I remember when their web site was clean and
uncluttered and actually focused on the business of registering
domains and related topics. Of course, I remember when there was
nothing but a ftp site and nice folks on the phone or via email
who would straighten out the little snarls that sometimes develop
in any large operation.
There may still be nice folks, there, but they are
hard to reach when anything needs a bit of adjustment or
clarification.
Martin McCormick WB5AGZ Stillwater, OK
OSU Center for Computing and Information Services Data Communications Group
GeekGrrl
many registrars out here now, and TuCows' OpenSRS project makes it
possible for anyone to become a domain name seller. ALLDNS.com and Dotster
are among several registrars or resellers that have a price tag of $14.75
to $15 per year. I can't speak to service because I haven't had any
horking huge snarls I needed to work through yet in regards to domains
registered with these entities. I have though with NSI, which is what
prompted my move to begin with.
The one domain I have left with NSI is moving as soon as I can fill out
the forms. Do a websearch on accredited registrars and you should turn up
a huge list to examine.
GeekGrrl
does not necessarily invalidate the other. I too am an internet
professional. As with anything else, persons shopping for domain
registrations should do their research and comparisons appropriately. I
did, and am satisfied. As I stated before, I can't speak to trouble issues
because I haven't had any.
On Fri, 19 May 2000, Bob Van Cleef wrote:
>
> On Fri, 19 May 2000, GeekGrrl wrote:
>
> > Fortunately, we no longer have to rely on Network Solutions.
>
> I forwarded your message to my son, who works for a web page service
> provider and spends 90% of his time dealing with domain naming issues.
>
> I found his reaction interesting. <grin>
>
> Note that it is normal for his customers to have ownership of the
> domain, so he needs to do a lot of coaching them on how to do
> changes and updates... Most of his time is spent on the phone
> with his clients, not with Network Solutions.
>
> Bob
> ><> ><> ><> ><> ><> ><> ><> ><> ><> ><> ><> ><> ><>
> Bob Van Cleef, Member of Technical Staff (408) 734-8100
> MicroUnity Systems Engineering, Inc. FAX (408) 734-8136
> 475 Potrero Ave., Sunnyvale, CA 94086 vanc...@microunity.com
>
>
>
> Date: Fri, 19 May 2000 11:11:12 -0700
> From: [deleted]
> To: [deleted]
> Subject: RE: Network Solutions Misery (fwd)
>
> Bah, if they would rather deal with the rest of the regisrars.. I say
> -GOOD LUCK- to them... The rest of them are a real PAIN IN THE ASS to deal
> with.. I would rather deal with NSI anyday than have to deal with the
> others. They also have some of the stupidest things going at the newones,
> from requests expiring after three days so you have to do it again if they
> client does not respond fast enough to no email approval at all so anyone
> who has your password can modify your domain (yes it makes my life easier,
> but common these days this is far too dangerous) .. and very little or NO
> customer support, just via email mostly and on there webpages its near
> impossible to even find anything you are looking for.
>
> I crindge everytime I see that the domain is not registered at NSI.
>
>
>
>
Ron Tipton
> does not necessarily invalidate the other. I too am an internet
> professional. As with anything else, persons shopping for domain
> registrations should do their research and comparisons appropriately. I
> did, and am satisfied. As I stated before, I can't speak to trouble issues
> because I haven't had any.
this is a very interesting discussion. i work for a large univeristy
(the university of tennessee) which has recently reorganized. we changed
our name from: the university of tennessee at knoxville,
the university of tennessee of memphis and
the university of tennessee space institute
to: the university of tennessee.
our domains are utk.edu, utsi.edu and utmen.edu which we want to change
to tennessee.edu and utn.edu. we have found network solutions to be
totally unhelpful. on the average it has taken them FIVE WEEKS! to
respond to e-mail and then it usually is a form that does not answer
our requests. we cannot go somewhere else as they are the only ones
who register edu domains.
NSI - the best argument against monopolies,
r
Gary Wardell
Well, I haven't had any horror stories with NSI either but I am also quite
happy with eNic.cc (except for their slowness at setting up host records).
As for only needing a password, yes, but I'm the only one that has my
password. And I can do everything needed from their website. No, I
haven't had trouble finding what I need.
As for e-mail confirmation at NSI. That can be a problem is the contact
information is wrong so the e-mail never gets there to be confirmed. Or
what about when the host your moving from is ticked off at you and just
plain doesn't respond?
I also have had to walk clients through the NSI process and I have had
clients set up every thing themselves at eNic.cc and Joker.com without my
help.
Gary
On Friday, May 19, 2000 2:22 PM, Bob Van Cleef
Robert Gahl
>Well, I haven't had any horror stories with NSI either but I am also quite
>happy with eNic.cc (except for their slowness at setting up host records).
>
>As for only needing a password, yes, but I'm the only one that has my
>password. And I can do everything needed from their website. No, I
>haven't had trouble finding what I need.
>
>As for e-mail confirmation at NSI. That can be a problem is the contact
>information is wrong so the e-mail never gets there to be confirmed. Or
>what about when the host your moving from is ticked off at you and just
>plain doesn't respond?
>
>I also have had to walk clients through the NSI process and I have had
>clients set up every thing themselves at eNic.cc and Joker.com without my
>help.
Granted that this only relates tangentially to much of what has been
discussed on the list, each registrar comes with their own set of problems.
There are some I have dealt with in various forms over the years, prior to
them becoming registrars, and there is nothing in their organization which
would imply that their reincarnation would be any better than what I
experienced in their past life.
Having said that, I'm not all that happy with NSI either, but I have
learned how to work the system to make things happen. In the above "bad
email" scenario, you send them a fax on letterhead indicating the changes
you want to happen, and voila, they happen. They may not happen in the 15
seconds or more you want it to happen, but it will happen. Followup phone
calls often do the trick. The general rule at NSI is that if you are the
"owner" of the domain, it doesn't matter what the "pissed off" ISP does or
doesn't do. The key is being the owner (and being the administrator doesn't
hurt, either, letting the ISP been the zone/technical contact). And, in
fact, if you are good enough, you can trick their email system into
accepting a change when no one responded. I've personally seen that happen.
Like dealing with every other business around the U.S. (I can't speak for
others since I don't live there), the squeaky wheel gets the grease. The
positive side of NSI is that if you don't get the answer you want, you can
often call back and get it from the next representative you talk to :(
The bottom line is that NSI will either eventually "get it" or they won't,
in which case, they will disappear from the horizon. Competition generally
insures that will happen. I suspect a lot of the other registrars will
eventually do the same. It's not the most rewarding job in world from my
perspective :(
===
Bob Gahl Bicycle (Ryan Vanguard) Mobile || @
ARPA/Internet: bg...@bawcsa.org || !_ \
URL: http://www.bawcsa.org/bgahl/ || (*)-~--+--(*)
"Sahn joong moe low ful how jee yah ching wong" - "When the
mountain has no tigers, the monkey will also declare himself
king." Chinese Proverb
Ron Tipton
> > and it's not "it took a little hassle to do a domain name change"
> > they REFUSE to do a domain name change - they do not return phone
> > call - they do not return e-mail. they have said we CANNOT
> > change our domain name and we CANNOT get another domain name!
> >
>
> Have they stated a reason why? And isnt there some arbitration process
> to escalate to ICANN? I know that may be lengthy but my experience with
> NSI is that you have to go thru all the motions no matter what, escalate
> ,etc.
their policy is that one school can only have one domain name, or maybe
two. they don't say how they make the "one or two" decision. at any
rate they just said we couldn't have another and have ignored all other
contact from us. this is not a problem that is unique to the university
of tennessee but is wide spread within the academic community.
EDUCAUSE has petitioned ICANN to take over the edu namespace from NSI
but i have no idea what is happening on that front. if there is some
arbitration process i am unaware of it. i'd love to know what we can
do to resolve this problem.
r
Henri J. Schlereth
> two. they don't say how they make the "one or two" decision. at any
> rate they just said we couldn't have another and have ignored all other
> contact from us. this is not a problem that is unique to the university
> of tennessee but is wide spread within the academic community.
That sounds arbitrarily absurd.
>
> EDUCAUSE has petitioned ICANN to take over the edu namespace from NSI
> but i have no idea what is happening on that front. if there is some
> arbitration process i am unaware of it. i'd love to know what we can
> do to resolve this problem.
I dont know if this resolves the issue but here is a link I found
at NSI:
http://www.domainmagistrate.com/dispute-policy.html
http://www.icann.org/udrp/udrp.htm.
Dont know if this will help but it is a start.
--
-------------------------------------------------------------
"Perfectly normal, perfectly healthy." Adam Carrola
-------------------------------------------------------------
GeekGrrl
surrendering control of .edu because they charge the universities
nothing. How likely is it that they get government funding for this as
recompense? Does anyone know if they do?