Stay away from Canon products!
Ala...@aol.com
later, it quit working. The instruction book says that the warranty
includes "Instant exchange service", and that a replacement wil be
sent out "via 2nd day air frieght service." When I called, I was told
that they would send me a replacement, and I would recieve it in "two
to five working days." Six working days later, I had my replacement
REFURBISHED printer!
If I pay for a new product, I should have a new product. I could have
saved money by buying a refurbished printer to start with. When I
called Canon to complain, I was told "That's Canon's policy" and when
I said that I had just purchased my last Canon product, I was told
"I'm sorry that you feel that way" (translation: tough luck, we don't
care, there's plenty of other suckers out there to buy our junk.)
If a quality product and customer support are important to you, stay
away from Canon!
CWatters
<Ala...@aol.com> wrote in message
news:1180197878....@i38g2000prf.googlegroups.com...
> I bought a Canon Pixma 160 printer/copier/scanner, and three weeks
> later, it quit working. The instruction book says that the warranty
> includes "Instant exchange service", and that a replacement wil be
> sent out "via 2nd day air frieght service." When I called, I was told
> that they would send me a replacement, and I would recieve it in "two
> to five working days." Six working days later, I had my replacement
> REFURBISHED printer!
Why did you go back to canon and not the retailer? In many countries you
have a right to go back to the retailer for either a cash refund or a
replacement if a product fails in the first 28 days. After 28 days (or
whatever) you and canon then have to follow the warranty terms and
conditions.
thoss
Your original printer had a fault. The replacement presumably also
initially had a fault, which was corrected by Canon. Maybe refurbished
printers are likely to be more reliable than brand new ones.
--
Thoss
measekite
Ala...@aol.com wrote:
> I bought a Canon Pixma 160 printer/copier/scanner, and three weeks
> later, it quit working.
The bottom of the line of any mfg is usually trash. You bought the
trash of the Canon line. Canon has the best consumer printers. Epson
has the best consumer scanners. That makes a good case for separates.
> The instruction book says that the warranty
> includes "Instant exchange service", and that a replacement wil be
> sent out "via 2nd day air frieght service." When I called, I was told
> that they would send me a replacement, and I would recieve it in "two
> to five working days." Six working days later, I had my replacement
> REFURBISHED printer!
>
Thats great.
> If I pay for a new product, I should have a new product.
But you bought a new piece of trash so it really does not make any
difference.
> I could have
> saved money by buying a refurbished printer to start with. When I
> called Canon to complain, I was told "That's Canon's policy" and when
> I said that I had just purchased my last Canon product, I was told
> "I'm sorry that you feel that way" (translation: tough luck, we don't
> care, there's plenty of other suckers out there to buy our junk.)
>
See now you agree that you bought junk.
> If a quality product and customer support are important to you,
>
snip
Get a Canon IP4300 or Equivalent.
measekite
Jan Alter
news:4658689c$0$8759$ed26...@ptn-nntp-reader02.plus.net...
is warranted for a year and if at any time during that period it fails Epson
replaces it with a refurbished model and the warranty for the remainder of
the year period remains in affect.
It happens that I have been buying Epsons since 1990, and I've purchased
more than 80 Epsons for our elementary school in that time. I may have sent
two or 3 back for warranty service where they sent refurbished machines back
in replacement. I've also purchased two or three refurbished Epsons at
computer shows. Every one of them has stood up to longevity (at least 5
years of good service) that I can recall. I see no comparable difference in
the refurbished Epsons to the new ones as far as quality or service
generally speaking.
I would expect similar results for Canons and not be terribly perturbed
to getting a refurbished replacement as far as its usability or longevity.
--
Jan Alter
bea...@verizon.net
or
jal...@phila.k12.pa.us
Dan G
<Ala...@aol.com> wrote in message
news:1180197878....@i38g2000prf.googlegroups.com...
ato...@hotmail.com
On 26-May-2007, "Jan Alter" <bea...@verizon.net> wrote:
> I would expect similar results for Canons and not be terribly perturbed
> to getting a refurbished replacement as far as its usability or longevity.
Mfr refurbished should be ok and meet mfrs specifications, so
provide it is cosmetically ok, and having fixed any early in life
failures, it should have longevity, plus latest mods and board
revisions.
Ivor Jones
"Jan Alter" <bea...@verizon.net> wrote in message
news:Zl%5i.3452$D31.657@trnddc01
[snip]
> For what it is worth Epson follows basically the same
> procedure. The printer is warranted for a year and if at
> any time during that period it fails Epson replaces it
> with a refurbished model and the warranty for the
> remainder of the year period remains in affect. It
> happens that I have been buying Epsons since 1990, and
> I've purchased more than 80 Epsons for our elementary
> school in that time. I may have sent two or 3 back for
> warranty service where they sent refurbished machines
> back in replacement. I've also purchased two or three
> refurbished Epsons at computer shows. Every one of them
> has stood up to longevity (at least 5 years of good
> service) that I can recall. I see no comparable
> difference in the refurbished Epsons to the new ones as
> far as quality or service generally speaking. I would
> expect similar results for Canons and not be terribly
> perturbed to getting a refurbished replacement as far as its
> usability or longevity.
When I had a problem within a week with a newly purchased HP Colour
LaserJet 2605dn, I was told by the retailer to return it, they would
exchange it there and then in the shop for a brand new one. It didn't
matter that I'd printed over 500 sheets and used considerable toner, it
was exchanged without question. The retailer's policy was a full refund or
an exchange within 2 weeks, so I was lucky. Not sure what would have
happened if it had been longer.
Ivor
Taliesyn
I bought a new Canon i860 printer a few years ago and the print head AND
paper feed assembly both failed almost simultaneously within a month of
purchase.
Canon Canada sent me a refurbished unit and it is still working over two
years later. Can't say I care as long as its working. They paid express
shipping both ways.
-Taliesyn
Stuart
Taliesyn <tali...@netscape.net> wrote:
> I bought a new Canon i860 printer a few years ago and the print head AND
> paper feed assembly both failed almost simultaneously within a month of
> purchase.
> Canon Canada sent me a refurbished unit and it is still working over two
> years later. Can't say I care as long as its working. They paid express
> shipping both ways.
I bought a BJ230 (A3 black printer) so many years ago I can't remember and
it still works fine.
I currently run an S4500 (A3 colour) and two of my daughters have S450 (A4
version of the same) all are still working fine. I've had to replace the
heads in mine, quite easy as you all know, but you expect that to happen
eventually.
--
Stuart Winsor
From is valid but subject to change without notice if it gets spammed.
For Barn dances and folk evenings in the Coventry and Warwickshire area
See: http://www.barndance.org.uk
Stuart
thoss <use...@thoss.plus.com> wrote:
> Your original printer had a fault. The replacement presumably also
> initially had a fault, which was corrected by Canon. Maybe refurbished
> printers are likely to be more reliable than brand new ones.
Often the way with things.
Talker
I've read all the other replies to this thread and I think that
receiving a refurbished unit is the norm. I guess you can look at
like this......if you had sent the original unit back to Canon and
they repaired it, then sent it back to you, is it still a new unit?
I had this happen to me with a telescope that I purchased several
years ago. It worked for a few months, then the computer in it's base
malfunctioned. I called the manufacturer, and they asked if I
wouldn't mind repairing the unit myself, if they sent me the parts. I
installed the new parts, but it still wouldn't boot up properly, so
they told me to send it back to them for repairs. They sent me a
postage paid label to place on the telescope, to cover the return
postage cost of $250 (it's a BIG telescope.<g>).
When I got it back, it was as good as new, but would that be
considered a refurbished unit? (they cleaned and re-aligned the
mirrors, and overhauled the computer.) I guess it would, but it was
my original telescope, so I'm not sure. They couldn't send me a
different refurbished unit because I bought it as a closeout
model.(Heck, if buying the older model saved me $1,000 over the new
model, I'll take it!<g>) They were coming out with a newer model, and
the one I bought was discounted to move out their inventory, so they
had no refurbished models like mine sitting in their warehouse. Had
they sent me a different refurbished unit, I wouldn't have minded, as
long as it worked.(it still works, so I'm happy.)
Talker
Arthur Entlich
attitude about their own product. They see the product as throw away,
so there is, in their minds, little difference between a brand new
product and one that is refurbished and might look and be worn, because
they only care about getting you through the warranty period, after
that, if the thing fails, well, it just isn't their concern.
I have to question the legality of this, but perhaps if you do the
"Instant Exchange Service" they probably spell this out if your read the
details of the agreement, and as long as you can also demand that your
printer be repaired and returned or replaced with a new unit, if
required if you do not use the "Instant Exchange service" (although, as
such, you may have to wait months) then they are likely within their
legal "rights".
The other question is where the retailer comes into this. In some
locations (my province is one) the contract and therefore the warranty
is actually between the retailer and the client, not the manufacturer.
The "Sale of Goods Act" actually requires the retailer to be responsible
for all service to the client. The retailer has the contract with the
wholesaler or manufacturer, not the client. So, you can demand the
warranty be handled by them, and they are responsible to back the product.
In fact, as a result of similar legislation, here in Canada many
retailers are getting rid of rebates, because they have been found
responsible for any non-payment, and may be fined for the manufacturer
or fulfillment house not coming through. As a result, we are seeing
more and more instant rebates at the till.
I understand some US states have recently come to the same conclusion.
Art
Arthur Entlich
but recently I've come to see how many are dealt with. The problem with
inkjet printers most commonly, are head clogs, and other relatively
simple fixes or the units are just disposed of or some modules are
reused. These used printers, are then slightly cleaned up, and
repackaged. One very common problem is they don't always replace the
waste ink pads, unless they are quite used, so you could end up with a
printer that is much further along in its waste ink pad usage. The heads
on some thermal models like Canon can also be just flushed, but they
also have a limited lifespan so the one you get may not last as long as
the one you gave them (Some companies ask you to retain the head if it
is removable, and use it in the machine they send you).
As I mentioned in an earlier post, I have found the only interest the
manufacturers have is that the printer lasts until the warranty ends.
As a result, I'd stay away from any products that offer 90 day
warranties, or only warrant parts (not labor) for a year. It says a LOT
about what the designers think of the product reliability.
Art
measekite
Taliesyn wrote:
> Ala...@aol.com wrote:
>> I bought a Canon Pixma 160 printer/copier/scanner, and three weeks
>> later, it quit working. The instruction book says that the warranty
>> includes "Instant exchange service", and that a replacement wil be
>> sent out "via 2nd day air frieght service." When I called, I was told
>> that they would send me a replacement, and I would recieve it in "two
>> to five working days." Six working days later, I had my replacement
>> REFURBISHED printer!
>> If I pay for a new product, I should have a new product. I could have
>> saved money by buying a refurbished printer to start with. When I
>> called Canon to complain, I was told "That's Canon's policy" and when
>> I said that I had just purchased my last Canon product, I was told
>> "I'm sorry that you feel that way" (translation: tough luck, we don't
>> care, there's plenty of other suckers out there to buy our junk.)
>> If a quality product and customer support are important to you, stay
>> away from Canon!
>>
>
> I bought a new Canon i860 printer a few years ago and the print head AND
> paper feed assembly both failed almost simultaneously within a month of
> purchase.
The printhead clogged from the use of inferior ink and Canon should not
have replaced it.
Arthur Entlich
and that's the difference.
If you care well for your property, both in terms of use and cosmetics,
you should get a unit back with similar (or the same) qualities (or better).
How would you feel if this was a car we were speaking of? Printers
don't have odometers on them (at least not ones that most people can see
and read) but how would you feel if you brought in a new car under
warranty that you bought two weeks earlier, and the dealer gave you a
lease return that had 120,000 km on it?
Mechanics, electronics, wear. Today most products are lucky to last the
warranty period and often only do so if you are gentle with them,
because they are often designed that way, so if you get a unit that was
abused or more used than yours, you are losing lifespan on it.
Art
John
>> I bought a new Canon i860 printer a few years ago and the print head AND
>> paper feed assembly both failed almost simultaneously within a month of
>> purchase.
>
> The printhead clogged from the use of inferior ink and Canon should not
> have replaced it.
Where does it say that he used inferior ink.
If you nothing of relative importance to say, keep out of the thread.
John.
Taliesyn
>
>
> Taliesyn wrote:
>
>> Ala...@aol.com wrote:
>>
>>> I bought a Canon Pixma 160 printer/copier/scanner, and three weeks
>>> later, it quit working. The instruction book says that the warranty
>>> includes "Instant exchange service", and that a replacement wil be
>>> sent out "via 2nd day air frieght service." When I called, I was told
>>> that they would send me a replacement, and I would recieve it in "two
>>> to five working days." Six working days later, I had my replacement
>>> REFURBISHED printer!
>>> If I pay for a new product, I should have a new product. I could have
>>> saved money by buying a refurbished printer to start with. When I
>>> called Canon to complain, I was told "That's Canon's policy" and when
>>> I said that I had just purchased my last Canon product, I was told
>>> "I'm sorry that you feel that way" (translation: tough luck, we don't
>>> care, there's plenty of other suckers out there to buy our junk.)
>>> If a quality product and customer support are important to you, stay
>>> away from Canon!
>>>
>>
>> I bought a new Canon i860 printer a few years ago and the print head AND
>> paper feed assembly both failed almost simultaneously within a month of
>> purchase.
>
>
> The printhead clogged from the use of inferior ink and Canon should not
> have replaced it.
Wrong, as always. We know it wasn't the ink because the same inks are
being used 30 months later and all is working perfectly. The first
printhead didn't last 4 weeks. Are you able to do the math, or is it
too complicated for you. . .
-Taliesyn
Roy G
"Arthur Entlich" <e-prin...@mvps.org> wrote in message
news:k286i.228227$aG1.110564@pd7urf3no...
In the UK, The Sale of Goods Act 1929, was a wonderful thing. It has
recently been updated, but still has plenty of teeth. It applies between
the Purchaser and the Retailer, and then between the Retailer and his
Supplier.
Goods have to be of Merchantable Quality, which means they have to do what
any reasonable purchaser would expect. If they do not function as expected a
Refund must be offered, replacement is only acceptable if the purchaser
agrees, that is the bit which most retailers try don't want to know about.
What most purchasers don't understand, is that if they allow a repair to be
done, they can no longer insist on a refund.
Fairly recently someone managed, in Court, to get a Refund, for a new Motor
Car, and his legal expenses, after he had refused to allow the dealer to
"Recify" its faults. Car Warranties have suddenly become a lot more
flexible, no more insistence on Servicing by a Dealership during the
Warranty, etc.
It only takes one dedicated individual to "Push For" his rights by
litigation, to make these big companies start behaving more reasonably.
Roy G
ato...@hotmail.com
On 27-May-2007, "Roy G" <roy.g...@REMOVE.tesco.net> wrote:
> Fairly recently someone managed, in Court, to get a Refund, for a new Motor
> Car, and his legal expenses, after he had refused to allow the dealer to
> "Recify" its faults. Car Warranties have suddenly become a lot more
> flexible, no more insistence on Servicing by a Dealership during the
> Warranty, etc.
>
> It only takes one dedicated individual to "Push For" his rights by
> litigation, to make these big companies start behaving more reasonably.
But does this apply to all or higher courts, that is "Set a precedent"?
Next person to try it might find that the mfr decides he has a weak
case and is prepared to take it all the way, at great cost if you lose,
or have refused a reasonable settlement, having caused the mfr to
incur substantial legal fees.
measekite
Arthur Entlich wrote:
> I used to think this was the case (that refurbs could be more
> reliable) but recently I've come to see how many are dealt with. The
> problem with inkjet printers most commonly, are head clogs,
and from non OEM ink.
Taliesyn
>
>
> Arthur Entlich wrote:
>
>> I used to think this was the case (that refurbs could be more
>> reliable) but recently I've come to see how many are dealt with. The
>> problem with inkjet printers most commonly, are head clogs,
>
>
> and from non OEM ink.
>
Incorrect - as always! Canon, for example, specifically put "Cleaning"
and "Deep Cleaning" cycles for removing the sludge of its own inks from
the nozzles.
Canon also made the printhead "User Replaceable" because they knew it
would fail sooner or later with their own inks.
Art indicated so correctly that "The problem with inkjet printers most
commonly, are head clogs." But you can virtually eliminate any clogging
by simply printing something at least once a week. Don't let the printer
sit idle for months. That's the worst thing imaginable. When I'm going
on vacation I will be removing the print heads from my printers and
flushing them with distilled water until no ink color is visible on the
paper towel soaking up the flush.
-Taliesyn
measekite
I do not waste my time and do the stuff you need to do because you use
inferior ink. I left my printer idle for a month without doing
anything. I just printed after that without doing any cleaning. Too
bad you have to keep busy to spend a few cents less on inferior products
that you cannot even indentify.
Arthur Entlich
The wording also states that the product must conform with the type of
reliability and service a reasonable purchaser would expect. Of course,
this is left to some interpretation, and the Courts often end up saddled
with determining what "reasonable" means.
As you state, many retailers keep themselves minimally informed of this
law, and tend to imply that the warranty is a contract between the
purchaser and the manufacturer, but those of us who know better can make
demands. Unfortunately, it sometimes does take a court case to impress
them (I've had to do so several times)... One big chain (was Canadian
owned by now US owned) learned this the hard way when I brought them to
court.
They actually cleaned up their act considerably after my case, when the
Judge warned them if she ever saw them in her courtroom again about such
issues she'd not be amused. Oh, did I mention I won the case ;-)
Art
Irwin Peckinloomer
Ala...@aol.com says...
> I bought a Canon Pixma 160 printer/copier/scanner, and three weeks
> later, it quit working. The instruction book says that the warranty
> includes "Instant exchange service", and that a replacement wil be
> sent out "via 2nd day air frieght service." When I called, I was told
> that they would send me a replacement, and I would recieve it in "two
> to five working days." Six working days later, I had my replacement
> REFURBISHED printer!
original printer, you would have had ..... think about this ... a
refurbished printer! That's what you got. Does the refurbished printer
work? What more do you expect? If your printer had never broken, it
would still be a used printer now, not a new one.
Irwin Peckinloomer
inkys...@oem.com says...
> and from non OEM ink.
Are you still posting this crap?
Arthur Entlich
eventually regardless of what inks are used. They are designed to
eventually fail. I don't say this as an indictment of Canon heads, but
they are thermal design, and all thermal head designs eventually burn
out, just like a incandescent lamp filament does. The repeated pulsing
of the resistance part of the head, which heats to vaporize the ink do
not last forever. It is actually quite amazing how long the heads do
last, considering the thermal head design.
Piezo heads last longer because they use a mechanical method to move the
inks, and they don't head, and this is a more repeatable process. Even
they eventually will fail, but they have a much longer lifespan that
thermal heads.
My point is simply that thermal heads will fail over time with any ink,
and aren't necessarily more apt to fail with 3rd party inks over OEM inks.
Art
Taliesyn
> Just as a extension to this information, Canon heads will fail
> eventually regardless of what inks are used. They are designed to
> eventually fail. I don't say this as an indictment of Canon heads, but
> they are thermal design, and all thermal head designs eventually burn
> out, just like a incandescent lamp filament does. The repeated pulsing
> of the resistance part of the head, which heats to vaporize the ink do
> not last forever. It is actually quite amazing how long the heads do
> last, considering the thermal head design.
>
I have taken measures to prolong head life. I now wait several minutes
between printing each photo and take occasional breaks when I print my
booklets (in 'high quality') of up to 90 pages. Seems to be working as
I have accumulated over 6 years of total service with my 3 Canon
printers without head failure.
> Piezo heads last longer because they use a mechanical method to move the
> inks, and they don't head, and this is a more repeatable process. Even
> they eventually will fail, but they have a much longer lifespan that
> thermal heads.
>
> My point is simply that thermal heads will fail over time with any ink,
> and aren't necessarily more apt to fail with 3rd party inks over OEM inks.
>
This is true. I only use 3rd party inks and have witnessed no problems
with failure or need to manually force head cleaning. I did have an
original bum printhead that failed after a month, but the replacement is
working many years later - with the same inks.
-Taliesyn
Talker
wrote:
I think that what he's upset about is that the printer he bought
had three weeks worth of wear and tear on the components, and the one
they sent him could have had 8 or 9 months worth of wear and tear on
it. If the refurbished unit had been used in an office somewhere, it
could have been used to print 40-50 pages a day. In 8 months, that
could total 8,000 pages.
Had they come to his house and fixed it, or repaired his unit and
sent it back to him, it would still only have three weeks usage on it.
Talker
Bob Headrick
> Just as a extension to this information, Canon heads will fail eventually
> regardless of what inks are used. They are designed to eventually fail.
> I don't say this as an indictment of Canon heads, but they are thermal
> design, and all thermal head designs eventually burn out, just like a
> incandescent lamp filament does. The repeated pulsing of the resistance
> part of the head, which heats to vaporize the ink do not last forever. It
> is actually quite amazing how long the heads do last, considering the
> thermal head design.
>
> Piezo heads last longer because they use a mechanical method to move the
> inks, and they don't head, and this is a more repeatable process. Even
> they eventually will fail, but they have a much longer lifespan that
> thermal heads.
Maybe, maybe not. The life of a thermal printhead is not typically set by
the resistor life, especially as the nozzles (and the resistors) have become
smaller and operate on much less individual power. Often the failure
mechanism relates to the various layers of circuitry and nozzle plate which
are held together with some form of adhesive. Eventually the ink may attack
these layers, causing failure. Inks not formulated and tested specifically
with the materials used may have a higher failure rate. It is also possible
for ink particles to become clogged in the passageways causing failures,
which piezo heads can be more prone to due to the relatively less energy
available in the firing mechanism to clear them. I have not seen any test
data that would indicate that piezo printheads are inherently more reliable
than thermal. A lot depends on the care given to the design of the
printing system.
Regards,
Bob Headrick, MS MVP Printing/Imaging
measekite
Irwin Peckinloomer wrote:
In article <1180197878....@i38g2000prf.googlegroups.com>, Ala...@aol.com says...I bought a Canon Pixma 160 printer/copier/scanner, and three weeks later, it quit working. The instruction book says that the warranty includes "Instant exchange service", and that a replacement wil be sent out "via 2nd day air frieght service." When I called, I was told that they would send me a replacement, and I would recieve it in "two to five working days." Six working days later, I had my replacement REFURBISHED printer!???? What's the problem??? If they had come to your house & fixed your original printer, you would have had ..... think about this ... a refurbished printer! That's what you got.
Does the refurbished printer work? What more do you expect? If your printer had never broken, it would still be a used printer now, not a new one.
measekite
Arthur Entlich wrote:
> Just as a extension to this information, Canon heads will fail
> eventually regardless of what inks are used. They are designed to
> eventually fail. I don't say this as an indictment of Canon heads,
> but they are thermal design, and all thermal head designs eventually
> burn out, just like a incandescent lamp filament does. The repeated
> pulsing of the resistance part of the head, which heats to vaporize
> the ink do not last forever. It is actually quite amazing how long
> the heads do last, considering the thermal head design.
>
> Piezo heads last longer because they use a mechanical method to move
> the inks, and they don't head, and this is a more repeatable process.
> Even they eventually will fail, but
will clog sooner then Canon. Most often the pigmented printers that use
the crap ink.
measekite
We all know that was due to inferior inks.
measekite
Arthur Entlich
tell them to give you any old car on the lot, as long as it's the same
model, regardless of mileage, how well it was cared for, how rusty the
body, how many holes there are in the carpet, if the seats have splits
in them, etc, because, since it was the same model, it doesn't much
matter, as long as it starts and you can drive it home.
Art
Arthur Entlich
now popular faster drying pigment inks don't clog, because that would be
an unfair comment. The can and do. In general, if one considers most
cases of clogging as repairable conditions with a bit of home
maintenance, I would say that piezo technology can provide a longer
total life of the head than thermal. Clogging of piezo heads when used
with reasonable quality dye inks is usually a relatively simple matter
to resolve, although it may cause wasted ink and other bothers, but the
head itself can usually be restored to as new output.
Do HP, Canon or Lexmark, as the main producers of thermal heads, provide
a mean estimated lifespan in terms of number of droplets of ink per
nozzle before failure for their heads? Epson, as a piezo device
manufacturer used to provide numbers for each nozzle, although I note
they have gone away from publicizing that information in recent years.
For instance, they used to regularly spec their heads with reliability
of "2,000 million dots per nozzle", so I was wondering if the thermal
companies do or have done something similar for their "permanent" head
designs (of course, this assumes "quality" inks are used, if that is an
issue in head life for these types of heads).
I have certainly seen some catastrophic failures of Epson heads, so I am
not suggesting they are without defects or lifespans, but they are
designed differently, and I would therefore be quite interested if there
are any numbers around to suggest that some thermal heads outlast piezo
heads, and if so, whose and under which conditions.
Art
Wayne
says...
>
>
>Using the same logic, the next time you go to have your car repaired,
>tell them to give you any old car on the lot, as long as it's the same
>model, regardless of mileage, how well it was cared for, how rusty the
>body, how many holes there are in the carpet, if the seats have splits
>in them, etc, because, since it was the same model, it doesn't much
>matter, as long as it starts and you can drive it home.
>
>Art
Really dumb comment, even by usenet standards.
The printer was returned, but has been "refurbished", meaning restored to
appear as new, to give same service as new, tested as new, and continues
the same warranty as the original printer it replaces.
measekite
Wayne wrote:
In article <nbR6i.236216$aG1.58212@pd7urf3no>, e-prin...@mvps.org says...Using the same logic, the next time you go to have your car repaired, tell them to give you any old car on the lot, as long as it's the same model, regardless of mileage, how well it was cared for, how rusty the body, how many holes there are in the carpet, if the seats have splits in them, etc, because, since it was the same model, it doesn't much matter, as long as it starts and you can drive it home. ArtReally dumb comment, even by usenet standards.
The printer was returned, but has been "refurbished", meaning restored to appear as new, to give same service as new, tested as new, and continues the same warranty as the original printer it replaces.
Arthur Entlich
These printers have a limited lifespan in terms of duty cycle and usage.
With light usage, they might last 2-3-4 years or more, but one with
heavy use or even abuse, might not even last the one year warranty
before requiring another replacement. I use my technology gently and
with respect, and in general, it lasts well over the warranty period.
Some people grind their equipment into the ground, and if they are lucky
if the product makes it through the warranty period.
"Refurbished" doesn't mean the product is "as new". It means the item
passes some basic functionality tests and some simple cosmetic
standards, nothing more. The analogy I offered isn't that far removed
from the printer exchange they offer.
I don't believe my comments are at all "dumb" (a word that is
mis-appropriately used, as it actually means "mute" or unable to speak)
"even by usenet standards". BTU, I keep pretty high standards "even on
usenet".
Art
Colin_D
<snip>
>>
>> The printer was returned, but has been "refurbished", meaning restored
>> to appear as new, to give same service as new, tested as new, and
>> continues the same warranty as the original printer it replaces.
>>
As I understand the OP, he sent his printer away, and received a
refurbished machine in return. Not his original machine, but some other
'fixed' printer. There's room for disappointment there ...
Colin D.
--
Posted via a free Usenet account from http://www.teranews.com
Arthur Entlich
I wrote the quote below. I did not, and in fact I argued against this
statement. We, in fact (you and I) are in agreement.
The actual transaction is below the quotation you provided...
Thank you.
Art
Colin_D wrote:
> Arthur Entlich wrote:
> <snip>
>
>>>
>>> The printer was returned, but has been "refurbished", meaning
>>> restored to appear as new, to give same service as new, tested as
>>> new, and continues the same warranty as the original printer it
>>> replaces.
>>>
>
> As I understand the OP, he sent his printer away, and received a
> refurbished machine in return. Not his original machine, but some other
> 'fixed' printer. There's room for disappointment there ...
>
> Colin D.
>
Wayne wrote:
> In article <nbR6i.236216$aG1.58212@pd7urf3no>, e-prin...@mvps.org
> says...
>
>>
>>Using the same logic, the next time you go to have your car repaired,
>>tell them to give you any old car on the lot, as long as it's the same
>>model, regardless of mileage, how well it was cared for, how rusty the
>>body, how many holes there are in the carpet, if the seats have splits
>>in them, etc, because, since it was the same model, it doesn't much
>>matter, as long as it starts and you can drive it home.
>>
>>Art
>
>
>
> Really dumb comment, even by usenet standards.
>
Colin_D
> Please be careful with your attribution of quotes. Your quoting implies
> I wrote the quote below. I did not, and in fact I argued against this
> statement. We, in fact (you and I) are in agreement.
>
> The actual transaction is below the quotation you provided...
>
> Thank you.
>
> Art
>
Arthur Entlich
best,
Art
gglo...@gmail.com
> Taliesyn wrote:
> > measekite wrote:
>
> >> Arthur Entlich wrote:
>
> >>> I used to think this was the case (that refurbs could be more
> >>> reliable) but recently I've come to see how many are dealt with.
> >>> The problem with inkjet printers most commonly, are head clogs,
>
> >> and from non OEM ink.
>
> > Incorrect - as always! Canon, for example, specifically put "Cleaning"
> > and "Deep Cleaning" cycles for removing the sludge of its own inks from
> > the nozzles.
>
> > would fail sooner or later with their own inks.
>
> > Art indicated so correctly that "The problem with inkjet printers most
> > commonly, are head clogs." But you can virtually eliminate any clogging
> > by simply printing something at least once a week. Don't let the printer
> > sit idle for months. That's the worst thing imaginable. When I'm going
> > on vacation I will be removing the print heads from my printers and
> > flushing them with distilled water until no ink color is visible on the
> > paper towel soaking up the flush.
>
> > -Taliesyn
>
> I do not waste my time and do the stuff you need to do because you use
> inferior ink. I left my printer idle for a month without doing
> anything. I just printed after that without doing any cleaning. Too
> bad you have to keep busy to spend a few cents less on inferior products
>
> - Show quoted text -
testing
gglo...@gmail.com
> I bought aCanonPixma 160 printer/copier/scanner, and three weeks
> later, it quit working. The instruction book says that the warranty
> includes "Instant exchange service", and that a replacement wil be
> sent out "via 2nd day air frieght service." When I called, I was told
> that they would send me a replacement, and I would recieve it in "two
> to five working days." Six working days later, I had my replacement
> REFURBISHED printer!
> saved money by buying a refurbished printer to start with. When I
> I said that I had just purchased my lastCanonproduct, I was told
> "I'm sorry that you feel that way" (translation: tough luck, we don't
> care, there's plenty of other suckers out there to buy our junk.)
> If a quality product and customer support are important to you, stay
> away fromCanon!
tesinging
gglo...@gmail.com
testing
gglo...@gmail.com
gglo...@gmail.com
> > measekite wrote:
>
> >> Arthur Entlich wrote:
>
> >>> I used to think this was the case (that refurbs could be more
> >>> reliable) but recently I've come to see how many are dealt with.
> >>> The problem with inkjet printers most commonly, are head clogs,
>
> >> and from non OEM ink.
>
> > Incorrect - as always! Canon, for example, specifically put "Cleaning"
> > and "Deep Cleaning" cycles for removing the sludge of its own inks from
> > the nozzles.
>
> > would fail sooner or later with their own inks.
>
> > Art indicated so correctly that "The problem with inkjet printers most
> > commonly, are head clogs." But you can virtually eliminate any clogging
> > by simply printing something at least once a week. Don't let the printer
> > sit idle for months. That's the worst thing imaginable. When I'm going
> > on vacation I will be removing the print heads from my printers and
> > flushing them with distilled water until no ink color is visible on the
> > paper towel soaking up the flush.
>
> > -Taliesyn
>
> I do not waste my time and do the stuff you need to do because you use
> inferior ink. I left my printer idle for a month without doing
> anything. I just printed after that without doing any cleaning. Too
> bad you have to keep busy to spend a few cents less on inferior products
gglo...@gmail.com
Jan Alter
<gglo...@gmail.com> wrote in message
news:1185206510....@e9g2000prf.googlegroups.com...
> testing
>
That's an awful lot of testing
--
Jan Alter
bea...@verizon.net
or
jal...@phila.k12.pa.us
Michael Black
> <gglo...@gmail.com> wrote in message
> news:1185206510....@e9g2000prf.googlegroups.com...
>> testing
>>
>
> That's an awful lot of testing
And the bozo isn't even using a .test newsgroup where this sort of
thing is supposed to be done.
And if he can even make things worse, he uses an old thread rather
than just post to do his silly testing.
Michael