Need Help - Toshiba e-Studio 3500C & x64
infiniteMPG
3500C. It is a great office system for printing, copying, faxing and
scanning.... at least when we're on XP x32. We are in process of
upgrading to XP Pro x64 and the workstations we have are having
"issues" with the 3500C. According to our I.T. folks the driver is
the one that we're supposed to be using. According to what we can see
here in engineering, it's :
Toshiba - e-STUDIO3510c Series Printer Driver
Version 4.9.56.4
Localize Version 021.000
Problem we have is when we spool a job to the printer, even an instant
print from something like MS Word, it takes 20-30 seconds for the job
to spool. This ties up whatever application we're printing from for
that amount of time. A royal pain since we can print to other
printers, or print from x32 workstations to this printer, and it takes
less then a second to spool.
Our question is, any way around this or anyone know where a better
driver might be found????
vectistim
Have you scoured the Toshiba website for an x64 driver for it? It
probably won't work, but I think the e-Studio machines are essentially
rebadged Konica bizhubs (they look suspiciously similar at any rate)
could you trick it into using one of those?
Are you using a PCL or Postscript driver, or a proprietary Toshiba
language? Can you try one of the other options?
infiniteMPG
Not sure I can even try. It's a network printer and basically
controlled by the I.T. folks. They didn't know what was going on so
they called trhe support people in and they supposedly put a new x64
driver on but it didn't change a thing. If we use the instant print
button from Word to any printer besides the e-Studio it spools the
print instantly. If we spool even a 1 page doc to the e-Studio it
hangs Word for 30 seconds to 1 minute.
> Are you using a PCL or Postscript driver, or a proprietary Toshiba language? Can you try one of the other options?
From what I can get to we're running :
TOSHIBA
e-STUDIO3510c Series Printer Driver
Verison 4.9.56.4
Localize Version 021.000
We also just found that if we print multi-page PDF files from Acrobat
Reader, the first page prints properly but the next page prints :
ERROR: undefined
OFFENDING COMMAND: AWSYTT+Univers-CondensedBold
OPERAND STACK:
false
And then the third page prints :
PS error : undefined
And that's all it prints.
sisadmin
Hey mate,
I'm an IT admin and we had the same issue for our clients. Tell your
guys to change the port settings in the print queue from RAW to LPR and
enable byte counting. I've attached a sample image of ours.
Also disabling SNMP communication on the driver and the device can help
speed things up, but at the loss of bidirectional communication.
If there is still an issue it must be the drivers.
+-------------------------------------------------------------------+
|Filename: port settings.JPG |
|Download: /attachment.php?attachmentid=49 |
+-------------------------------------------------------------------+
cliffmosher
infiniteMPG;1072674 Wrote:
> > We also just found that if we print multi-page PDF files from Acrobat
> Reader, the first page prints properly but the next page prints :
>
> ERROR: undefined
> OFFENDING COMMAND: AWSYTT+Univers-CondensedBold
> OPERAND STACK:
> false
>
> And then the third page prints :
>
> PS error : undefined
>
> And that's all it prints.
I'm a network admin with this same problem. When printing PDF's to our
Toshiba 3510c it prints:
-"Error: undefined
Offending Command: EVSXTI+Helvetica
Operand Stack:
False
PS Error: undefined"-
My environment is 32bit and not 64 like infiniteMPG's situation so I
have not experienced the delay when printing they have. The error seems
to be relating to fonts. Does anyone have any advice?
Marco Partolino
reader from 9.0 to 8.0!
Bye Marco
Jay
Excellent! Nice one Marco.... this worked straight away.
Do you know if this error is known to Toshiba? We'd like to upgrade
our readers to v9.2 but as we use Toshiba MFD's I'm not sure that
would be a good idea...
JB