HP 960 Blinking Ink Light

xiv

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Jan 4, 2003, 7:58:25 PM1/4/03

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I have a 960 that's 14 months old (just out of warranty). I recently tried to put in a new color cartridge and all I get now is a
solid power light and a blinking ink light. When I open the cover, the cartridge holder lines up with the icon that indicates that
the color cartridge isn't properly installed (icon on the far left). I tried reseating the color cartridge and even trying another
color cartridge. No success. I called HP, but they wanted $25 just to talk. I declined.

Any help is appreciated.

Fred

oso

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Jan 4, 2003, 9:13:39 PM1/4/03

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My HP890 had the same symptoms. I fixed it by taking out both color
and black cartridges. Then turn it off. Turn it on. Put in black
cartridge. Turn it off and on. Put in color cartridge. Turn it off
and on.

Then it stopped blinking yellow and all was well. See if this works
for you.

xiv

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Jan 4, 2003, 11:16:41 PM1/4/03

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Nope, that didn't work. I'm wondering if the printer thinks these cartridges are empty for some reason. I seem to remember that
the serial number of the cartridge is retained in the printer to make it a pain to refill the cartridges. Is there a way to reset
these? These aren't refilled cartridges - they just don't work. The color one seems to be the issue - I've tried 3 different
cartridges with no success.

"oso" <o...@hotmail.com> wrote in message news:d05f1v0du0hsc889j...@4ax.com...

Anonymous

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Jan 4, 2003, 11:21:45 PM1/4/03

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Take out cartridges. UNPLUG the power. This is important since this
resets the printer. Replace the cartridges and plug in power. Turn on
the printer and hopefully thing will be OK. At least this worked on my
970

Best

On Sun, 05 Jan 2003 00:58:25 GMT, "xiv" <x...@yahoo.com> wrote:

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Bob Headrick

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Jan 5, 2003, 12:49:01 AM1/5/03

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"xiv" <x...@yahoo.com> wrote in message
news:RqLR9.335$aD3...@tornadotest1.news.pas.earthlink.net...

> I have a 960 that's 14 months old (just out of warranty). I recently tried
to put in a new color cartridge and all I get now is a
> solid power light and a blinking ink light. When I open the cover, the
cartridge holder lines up with the icon that indicates that
> the color cartridge isn't properly installed (icon on the far left). I tried
reseating the color cartridge and even trying another
> color cartridge.

http://www.hp.com/cposupport/printers/support_doc/bpa02060.html has
instructions on cleaning the cartridge contacts. This should correct your
problem.

Regards,
Bob Headrick, not speaking for my employer HP

Ian French

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Jan 5, 2003, 8:43:49 AM1/5/03

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Hi Fred,

I have had a similar problem on an HP940c but in this case it was the Black
cartridge symbol that the arrow pointed to. Examination of the gold plated
sprung loaded contacts visible when the cartridge is removed showed that one
of them was pushed right back.
I dismantled the printer and took out the carriage, and found that the pin
was bent. I have managed to straighten it out and now it moves freely. I
finally got the printer back together about an hour ago but as yet have not
proved that this was the cause.

If you try this, its not a job for the faint hearted!!

I hope this helps.

Ian.

xiv <x...@yahoo.com> wrote in message
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xiv

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Jan 5, 2003, 12:05:48 PM1/5/03

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Well, I've finally isolated the problem to 3 78AN (large color) cartridges that I bought last year. None of them work, but my old
78DN cartridges still work. I submitted a claim to HP to see if they will replace the cartridges.

"xiv" <x...@yahoo.com> wrote in message news:RqLR9.335$aD3...@tornadotest1.news.pas.earthlink.net...

David Chanderpaul

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Jan 5, 2003, 1:15:05 PM1/5/03

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On 1/5/03 12:05 PM, in article
MBZR9.534$aD3...@tornadotest1.news.pas.earthlink.net, "xiv" <x...@yahoo.com>
wrote:

HP notes in their support pages that they have had problems with certain
batches of their 6578 color cartridges. Perhaps you purchased your
cartidges from one of those bad batches. They should not give you any
problems to get replacements.

xiv

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Jan 5, 2003, 5:45:08 PM1/5/03

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Do you have a reference regarding the bad batches of 6578s?

"David Chanderpaul" <dchand...@sympatico.ca> wrote in message news:BA3DE059.AF41%dchand...@sympatico.ca...