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Lexmark CS410dn - flashing display

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Phil Reynolds

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Sep 6, 2019, 5:17:12 AM9/6/19
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In recent weeks the display on my Lexmark CS410dn has started flashing
a lot - that is, coming up plain lit then going out, repeatedly, or
going out and relighting with detail on it.

Is there a simple cause for this? Something I could check and reseat?
Or, is there some underlying cause I could check for with, say, a
multimeter?

The printer still performs all printing functions as expected, and I
cannot afford to replace it with anything at present anyway.

--
Phil Reynolds
mail: phil...@tinsleyviaduct.com
PLEASE followup news posts in news
Web: http://phil.tinsleyviaduct.com/

G. Salisbury

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Sep 6, 2019, 5:09:21 PM9/6/19
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On 9/6/2019 1:01 PM, Andreas Kohlbach wrote:
> On Fri, 6 Sep 2019 10:17:09 +0100, Phil Reynolds wrote:
>>
>> In recent weeks the display on my Lexmark CS410dn has started flashing
>> a lot - that is, coming up plain lit then going out, repeatedly, or
>> going out and relighting with detail on it.
>>
>> Is there a simple cause for this? Something I could check and reseat?
>> Or, is there some underlying cause I could check for with, say, a
>> multimeter?
>>
>> The printer still performs all printing functions as expected, and I
>> cannot afford to replace it with anything at present anyway.
>
> No idea. Does the flashing have a pattern, like a steady frequency? If I
> would assume it was to tell your something. Consult the manual.
>

I don't know any thing at all about this printer but these types of
queries always peek my interest.
I put 'Lexmark CS410dn' into a google (did you?) and took an Lexmark hit.
In 'Driver & Downloads' it says there's a "Recommended Firmware Update
(August 2019)".
Have you applied that?
Beyond that, wouldn't Lexmark Customer Support be worth a shot?

Geo.

Computer Nerd Kev

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Sep 6, 2019, 9:26:48 PM9/6/19
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Phil Reynolds <phil...@tinsleyviaduct.com> wrote:
> In recent weeks the display on my Lexmark CS410dn has started flashing
> a lot - that is, coming up plain lit then going out, repeatedly, or
> going out and relighting with detail on it.
>
> Is there a simple cause for this? Something I could check and reseat?
> Or, is there some underlying cause I could check for with, say, a
> multimeter?
>
> The printer still performs all printing functions as expected, and I
> cannot afford to replace it with anything at present anyway.

Sounds like a hardware problem to me. If it was the printer software
resetting randomly then the printing functions would most likely also
be affected (though I wouldn't rule anything out entirely). Maybe a
loose/corroded power connection to the LCD display, or else a failing
internal power supply powering it. It could also be the circuitry in
the display itself, in which case your only hope is another printer
of the same model to raid for parts. There may be a service manual
online, though I don't know where to look for Lexmark ones.

Don't go poking around the power supply unless you know what you're
doing.

--
__ __
#_ < |\| |< _#

Phil Reynolds

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Sep 8, 2019, 5:06:11 PM9/8/19
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On Fri, 06 Sep 2019 13:01:40 -0400
Andreas Kohlbach <a...@spamfence.net> wrote:

> On Fri, 6 Sep 2019 10:17:09 +0100, Phil Reynolds wrote:
> >
> > In recent weeks the display on my Lexmark CS410dn has started
> > flashing a lot - that is, coming up plain lit then going out,
> > repeatedly, or going out and relighting with detail on it.
> >
> > Is there a simple cause for this? Something I could check and
> > reseat? Or, is there some underlying cause I could check for with,
> > say, a multimeter?
> >
> > The printer still performs all printing functions as expected, and I
> > cannot afford to replace it with anything at present anyway.
>
> No idea. Does the flashing have a pattern, like a steady frequency?
> If I would assume it was to tell your something. Consult the manual.

No pattern. Seems to happen only when busy (startup, or printing).

Phil Reynolds

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Sep 8, 2019, 5:07:35 PM9/8/19
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Just applied. Will see if it makes a difference but it's a strange one
if so.

> Beyond that, wouldn't Lexmark Customer Support be worth a shot?

Maybe but their kind of answer usually recommends me spending money.

Phil Reynolds

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Sep 8, 2019, 5:10:45 PM9/8/19
to
Indeed, I've not turned up a service manual yet. I'd be a lot happier
to investigate further if I could find one.

> Don't go poking around the power supply unless you know what you're
> doing.

A worthy warning to the uninitiated, of course. I don't know much about
the internals of these particular printers but such things generally
are within my knowledge.

Phil Reynolds

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Sep 9, 2019, 3:54:52 PM9/9/19
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On Sun, 8 Sep 2019 22:07:33 +0100
Phil Reynolds <phil...@tinsleyviaduct.com> wrote:

> On Fri, 6 Sep 2019 17:09:19 -0400
> "G. Salisbury" <No...@gmail.com> wrote:
>
> > On 9/6/2019 1:01 PM, Andreas Kohlbach wrote:
> > I don't know any thing at all about this printer but these types of
> > queries always peek my interest.
> > I put 'Lexmark CS410dn' into a google (did you?) and took an Lexmark
> > hit. In 'Driver & Downloads' it says there's a "Recommended Firmware
> > Update (August 2019)".
> > Have you applied that?
>
> Just applied. Will see if it makes a difference but it's a strange one
> if so.

No difference. It still flashes, losing light before any content is
discernable, or losing content but not light, briefly.

> > Beyond that, wouldn't Lexmark Customer Support be worth a shot?
>
> Maybe but their kind of answer usually recommends me spending money.

I will see what they say next.

Phil Reynolds

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Sep 9, 2019, 4:21:45 PM9/9/19
to
On Mon, 09 Sep 2019 15:08:16 -0400
Andreas Kohlbach <a...@spamfence.net> wrote:

> On Sun, 8 Sep 2019 22:10:43 +0100, Phil Reynolds wrote:
> >
> > On Sat, 7 Sep 2019 01:26:44 +0000 (UTC)
> > n...@telling.you.invalid (Computer Nerd Kev) wrote:
> >
> >> Sounds like a hardware problem to me. If it was the printer
> >> software resetting randomly then the printing functions would most
> >> likely also be affected (though I wouldn't rule anything out
> >> entirely). Maybe a loose/corroded power connection to the LCD
> >> display, or else a failing internal power supply powering it. It
> >> could also be the circuitry in the display itself, in which case
> >> your only hope is another printer of the same model to raid for
> >> parts. There may be a service manual online, though I don't know
> >> where to look for Lexmark ones.
> >
> > Indeed, I've not turned up a service manual yet. I'd be a lot
> > happier to investigate further if I could find one.
>
> Indeed indeed. All I found was a "overview brochure" on Lexmark. I
> wonder if they never cared (or anyone else) to produce a PDF covering
> all there is about this printer.

I have located a service manual online but there is no guidance on this
fault description. I will ask Lexmark whether any of the described
Operator Panel faults should be treated as occurring.

Fred McKenzie

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Sep 9, 2019, 4:22:22 PM9/9/19
to
In article <20190908221...@topdeck.tinsleyviaduct.com>,
Take a look at:

<https://www.laserpros.com/img/manuals/lex-manuals/lx-cs310-cs410-cs510-c
21312-5027-service-manual.pdf>

Found using Google search for lexmark cs410dn service manual. I assume
the "dn" refers to options on your particular printer.

Fred

Phil Reynolds

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Sep 9, 2019, 4:30:18 PM9/9/19
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On Mon, 09 Sep 2019 16:22:19 -0400
Fred McKenzie <fm...@aol.com> wrote:

> Take a look at:
>
> <https://www.laserpros.com/img/manuals/lex-manuals/lx-cs310-cs410-cs510-c
> 21312-5027-service-manual.pdf>
>
> Found using Google search for lexmark cs410dn service manual. I
> assume the "dn" refers to options on your particular printer.

Indeed, this looks rather like another one I found, but actually easier
to use.

This model always seems to have the "dn" options... there is a "dtn" as
well, I believe.

Phil Reynolds

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Sep 11, 2019, 5:44:47 AM9/11/19
to
On Mon, 9 Sep 2019 21:30:16 +0100
Phil Reynolds <phil...@tinsleyviaduct.com> wrote:

> On Mon, 09 Sep 2019 16:22:19 -0400
> Fred McKenzie <fm...@aol.com> wrote:
>
> > Take a look at:
> >
> > <https://www.laserpros.com/img/manuals/lex-manuals/lx-cs310-cs410-cs510-c
> > 21312-5027-service-manual.pdf>
> >
> > Found using Google search for lexmark cs410dn service manual. I
> > assume the "dn" refers to options on your particular printer.
>
> Indeed, this looks rather like another one I found, but actually
> easier to use.
>
> This model always seems to have the "dn" options... there is a "dtn"
> as well, I believe.
>

As expected, Lexmark quote around twice the cost of the nearest new
equivalent for a repair.

If I could somehow access the Remote Operator Panel (VNC) without using
the Java applet built into the printer (which no modern browser seems
to touch), that would be a satisfactory workaround.

Phil Reynolds

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Sep 11, 2019, 8:32:00 AM9/11/19
to
On Wed, 11 Sep 2019 10:44:44 +0100
Phil Reynolds <phil...@tinsleyviaduct.com> wrote:

> On Mon, 9 Sep 2019 21:30:16 +0100
> Phil Reynolds <phil...@tinsleyviaduct.com> wrote:
>
> > On Mon, 09 Sep 2019 16:22:19 -0400
> > Fred McKenzie <fm...@aol.com> wrote:
> >
> > > Take a look at:
> > >
> > > <https://www.laserpros.com/img/manuals/lex-manuals/lx-cs310-cs410-cs510-c
> > > 21312-5027-service-manual.pdf>
> > >
> > > Found using Google search for lexmark cs410dn service manual. I
> > > assume the "dn" refers to options on your particular printer.
> >
> > Indeed, this looks rather like another one I found, but actually
> > easier to use.
> >
> > This model always seems to have the "dn" options... there is a "dtn"
> > as well, I believe.
> >
>
> As expected, Lexmark quote around twice the cost of the nearest new
> equivalent for a repair.
>
> If I could somehow access the Remote Operator Panel (VNC) without
> using the Java applet built into the printer (which no modern browser
> seems to touch), that would be a satisfactory workaround.
>

I can use PaleMoon to get somewhere with it, but unfortunately I now
get "Error: Connection refused" from the applet.

Any solutions available short of involving Lexmark again?

Andreas Kohlbach

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Sep 11, 2019, 3:30:51 PM9/11/19
to
On Wed, 11 Sep 2019 13:31:58 +0100, Phil Reynolds wrote:
>
> On Wed, 11 Sep 2019 10:44:44 +0100
> Phil Reynolds <phil...@tinsleyviaduct.com> wrote:
>
>> On Mon, 9 Sep 2019 21:30:16 +0100
>> Phil Reynolds <phil...@tinsleyviaduct.com> wrote:
>>
>> As expected, Lexmark quote around twice the cost of the nearest new
>> equivalent for a repair.

Didn't you say it still prints fine? Then ignore the flashing.

>> If I could somehow access the Remote Operator Panel (VNC) without
>> using the Java applet built into the printer (which no modern browser
>> seems to touch), that would be a satisfactory workaround.

Why?

> I can use PaleMoon to get somewhere with it, but unfortunately I now
> get "Error: Connection refused" from the applet.
>
> Any solutions available short of involving Lexmark again?

There's no manual so I cannot check. Apparently it has a built-in
network. Do you know the IP. If not your router log might. Ping that from
a computer inside the same network. If that doesn't work I'm out of
ideas other than the printer might have a web interface already.

If it works install tighten-client or any other NC client for your OS
and start it with the IP of the printer.
--
Andreas

My random thoughts and comments
https://news-commentaries.blogspot.com/

Phil Reynolds

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Sep 11, 2019, 6:24:56 PM9/11/19
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On Wed, 11 Sep 2019 15:30:48 -0400
Andreas Kohlbach <a...@spamfence.net> wrote:

> > I can use PaleMoon to get somewhere with it, but unfortunately I now
> > get "Error: Connection refused" from the applet.
> >
> > Any solutions available short of involving Lexmark again?
>
> There's no manual so I cannot check. Apparently it has a built-in
> network. Do you know the IP. If not your router log might. Ping that
> from a computer inside the same network. If that doesn't work I'm out
> of ideas other than the printer might have a web interface already.
>
> If it works install tighten-client or any other NC client for your OS
> and start it with the IP of the printer.

I am (obviously. from the above) *way* ahead.

I know full well the IPv4 and IPv6 addresses.

I cannot use a VNC client for my OS because the VNC port does not open
until I try to launch the VNC applet, and then if I do try one, I get a
brief flash of black and the connection closes.

Phil Reynolds

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Sep 12, 2019, 5:10:29 AM9/12/19
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On Wed, 11 Sep 2019 18:42:41 -0400
Andreas Kohlbach <a...@spamfence.net> wrote:

> If the VNC port isn't open there is nothing you can do using a VNC
> client or some JAVA application connecting to VNC.

It's not "isn't open", it's "isn't open UNTIL..." - if you carefully
re-read what I wrote.

> If you know the IP of your printer start a web browser and point it to
> it. If you don't see the setup interface then I am out of ideas.

I need to access the "Remote Operator Panel", which is *deeper* than
the web interface. I can do almost everything routine with the web
interface, but not interact directly with messages on the printer's own
display. That is what the "Remote Operator Panel" is for - and this has
become important because of the fault with the display on the printer.

You are generally correct, but have not understood the specifics.

clane....@gmail.com

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Feb 7, 2020, 2:28:25 PM2/7/20
to
I have the same issue, I use the remote operator panel in IE11 with Java plugin. After you install Java, make sure you enable in IE11. It's slow, but works.

Phil Reynolds

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Feb 12, 2020, 3:39:23 PM2/12/20
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On Fri, 7 Feb 2020 11:28:23 -0800 (PST)
clane....@gmail.com wrote:

> I have the same issue, I use the remote operator panel in IE11 with
> Java plugin. After you install Java, make sure you enable in IE11.
> It's slow, but works.

Even slower if you use a VM to run it. Anyway, mine seems to have
recovered a bit now - the display works again. I do need new toner
before I can print any more at present.
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