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How do I speak to someone at Fiji Airways?
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Rekha Dave
Dec 4, 2023, 10:56:27 AM12/4/23
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How do I speak to someone at Fiji Airways?
There are several ways to speak to someone at Fiji Airways, depending on your preference:
Phone:
• Customer Care: +1-844-604-2944
• International Customer Care: +1-855-731-1160
• Medallion Line: +1-855-731-1160 (for Fiji Airways Platinum and Gold Medallion members only)
Website:
• Live Chat: Available on the Fiji Airways website and app, accessible during operating hours. Connect with a virtual agent who can answer simple questions and may transfer you to a human representative.
• Contact Form: Submit your query through the online form, specifying your preferred contact method (phone or email). A customer service representative will respond within 24-48 hours.
Social Media:
• Twitter: Send a direct message to @FijiAirways on Twitter. They are quite responsive and can assist with simple issues or connect you to someone who can.
• Facebook: Send a private message to the Fiji Airways Facebook page. Similar to Twitter, they can offer basic support or escalate your request to a human representative.
Airport:
• Customer Service Counters: Visit the Fiji Airways customer service counters at the airport. While wait times may vary, you can speak directly with a representative.
PPS Club:
• PPS Connect: If you're a PPS Club member, utilize the exclusive PPS Connect feature on the FijiAirways app or website. This service offers priority assistance and a dedicated hotline.
Additional Tips:
• State your request clearly: Briefly explain your issue when initiating contact, whether by phone, online chat, or message.
• Prepare necessary information: Have your booking reference number, flight details, and any relevant documentation readily available.
• Be patient and polite: Customer service representatives handle numerous inquiries daily. Courtesy and understanding will go a long way.
By choosing the method that best suits your needs and following these tips, you'll have a higher chance of speaking to someone at Fiji Airways and getting your issue addressed efficiently.
There are several ways to speak to someone at Fiji Airways, depending on your preference:
Phone:
• Customer Care: +1-844-604-2944
• International Customer Care: +1-855-731-1160
• Medallion Line: +1-855-731-1160 (for Fiji Airways Platinum and Gold Medallion members only)
Website:
• Live Chat: Available on the Fiji Airways website and app, accessible during operating hours. Connect with a virtual agent who can answer simple questions and may transfer you to a human representative.
• Contact Form: Submit your query through the online form, specifying your preferred contact method (phone or email). A customer service representative will respond within 24-48 hours.
Social Media:
• Twitter: Send a direct message to @FijiAirways on Twitter. They are quite responsive and can assist with simple issues or connect you to someone who can.
• Facebook: Send a private message to the Fiji Airways Facebook page. Similar to Twitter, they can offer basic support or escalate your request to a human representative.
Airport:
• Customer Service Counters: Visit the Fiji Airways customer service counters at the airport. While wait times may vary, you can speak directly with a representative.
PPS Club:
• PPS Connect: If you're a PPS Club member, utilize the exclusive PPS Connect feature on the FijiAirways app or website. This service offers priority assistance and a dedicated hotline.
Additional Tips:
• State your request clearly: Briefly explain your issue when initiating contact, whether by phone, online chat, or message.
• Prepare necessary information: Have your booking reference number, flight details, and any relevant documentation readily available.
• Be patient and polite: Customer service representatives handle numerous inquiries daily. Courtesy and understanding will go a long way.
By choosing the method that best suits your needs and following these tips, you'll have a higher chance of speaking to someone at Fiji Airways and getting your issue addressed efficiently.
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