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Account recovery with Google has evolved in recent years, becoming more dynamic and adaptable. Instead of a fixed set of questions, Google now employs a flexible approach where the questions asked and the format of the questions can vary. Additionally, Google frequently updates the available recovery options, which means that the options can differ over time, between accounts, or even between recovery attempts. If you have previously used account recovery, you may find that the process looks quite different now.
If you require further information or assistance, you can refer to the
Accounts Help Center
and the
Accounts Help Forum
These resources provide support and allow you to search for specific topics related to account recovery or any other account-related queries you may have.
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How to recover Gmail account without phone number and email address?
Read Complete Info. For 'how to recover Gmail', Restore or recover lost/forgot password of your Gmail account by using in all authentic recovery methods. In case, if you can not or unable to recover Gmail account or Google account; You may get Google/ Gmail agent experts assistance and support 24/7 by contacting Google customer service phone number
Information and instructions for the recovery of a lost Gmail account as well as how to re-secure an account after recovery and how to create or add a passkey to Gmail Google account. Recent update: 07/2023
Gmail Account Recovery and Security
Comprehensive Article for Restoring a Misplaced Google Gmail Account and Enhancing its Defenses against Unauthorized Access or Association with Google.
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how to recover Gmail account
Lost Password Recovery
The recover process can be started in either of two ways:•
1. Go to the Gmail sign in page at
https://mail.google.com/
and after entering your e-mail address click the "Forgot password? Link.•
2. Go directly to the start of the recovery process at
https://accounts.google.com/signin/recovery
Once you have supplied your e-mail address, you will move into the account recovery process. In the past this was sometimes called the "account recovery form" although there is no longer an actual form to fill out.
You will then be presented with a number of steps to try and prove ownership of the account. The options available are dictated by what recovery options were previously configured on the account. For example, if no recovery e-mail address was configured, that option will not be shown. If options were configured but not kept up-to-date, they will be shown but may be useless for recovery.
In the case of a compromised account, the options may be shown, but if they were modified by the hacker they will be useless for recovery.
If the lost account has 2-step verification enabled (
https://gmail.googleblog.com/2011/02/advanced-sign-in-security-for-your.html) the process will be a little different as discussed below. This will also be true if the account was compromised and the hacker enabled 2-stepverification to make it harder to recover the account.
Known Device -
It can't be emphasized enough how important it is to attempt account recover from a known device. A know device would be a computer or mobile device recently used to sign into the account. For recently, think weeks or perhaps a few months. Longer than that and it will have been "forgotten" (no longer recognized).
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Previous Password -
The recovery process will often ask for the current or a recent password used on the account. This makes more sense for account recovery cases not due to a lost password. The last password need not to help, but it probably not sufficient to prove ownership all by itself.
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Mobile Device -
Account recovery places a high priority on using a mobile device if one is attached to the account. It is considered reasonably secure as it's something physical owned by the user. Mobile verification can take several forms like a tap prompt on the device, or receiving a code on the device that you need to type in. Of course, if the device is lost/stolen/broken/upgraded it can't be used for verification. It's therefore important to make sure the list of devices used on the account is kept current. In Google account settings, see the Security tab, Your Devices.
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E-mail Recovery -
Similar to a phone number, the presence of a configured recovery e-mail address holds significance. The process is quite simple: a verification code is sent to the designated address, which you subsequently enter.
Occasionally, in rare instances, the system may dispatch an e-mail verification to the original misplaced account. During such occurrences, Google seems to hold the belief that you are still logged into the account, either on a computer or a device.
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Security Question -
In the event that your account has reached a certain age and you have previously set up a security question, there is a possibility that you might be prompted to provide the answer. Although having knowledge of the answer you initially established is beneficial, it alone is insufficient to establish ownership. It is worth noting that if you have enabled 2-step verification for your account, the security question does not seem to be utilized in the process.
Support for security questions has been discontinued for several years. It is no longer possible to add or modify security questions; they can only be removed from accounts.
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Contact E-mail -
Occasionally, the procedure may require you to provide a contact e-mail address to which a verification code will be sent. However, receiving this code does not automatically grant you permission to reset the password. The purpose of this step is to confirm that you possess a legitimate and operational e-mail account that you can access. Google may utilize this contact address to communicate the outcome of your account recovery endeavor.
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Successful Recovery -
Once you successfully provide satisfactory answers to enough ownership verification questions, Google will prompt you to generate a new password for your account. This password creation may occur either directly at the culmination of the aforementioned process or by means of a link sent to you via e-mail. Regardless of the specific method, once you have created a new password, you will regain access to sign into your account.
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Failed Recovery -
In the event that you are unable to provide sufficient answers to prove ownership of the account, Google will not grant its return. This outcome may be communicated directly at the conclusion of the aforementioned process, or alternatively, you may receive an e-mail notification at your designated recovery or contact e-mail address.
While you are welcome to make further attempts, and Google may even suggest doing so, it is important to note that if you are unable to answer additional questions in subsequent attempts, you should not anticipate a different outcome or result.
Google could not verify this account belongs to you
Lost Account Name -
If you have clicked the "Find my account" link on the initial page, a series of steps will guide you towards generating a list of accounts that correspond to the information you provide.
The following steps will be involved:
1. Enter a previously configured e-mail address or phone number associated with the account.
2. Provide the first and last name registered on the account.
3. Input a verification code sent to the e-mail address or phone number specified in step #1.
Upon successful completion of these steps, you will receive a list of accounts that match the information provided, allowing you to proceed with signing in. If you are also unaware of the account password, you can utilize the aforementioned process to attempt a password recovery.
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Accounts with 2-Step Verification Enabled -
Two-step verification serves as an additional layer of security for accounts, requiring an extra action or code alongside the password during the sign-in process. Consequently, account recovery for an account with 2-step verification enabled follows stricter protocols. However, this can pose challenges for the account owner if the account has been compromised and 2-step verification has been enabled by the hacker.
When 2-step verification is active, upon providing your account name and password, you will encounter a third screen where you must input the 2-step verification code via the default method configured on your account. If you are unable to provide the 2-step response, the page will present a "Try another way" link.
At this stage, you may be presented with one or more options, including:-
1. A list of alternative 2-step verification methods, such as the utilization of backup codes.
2. A list of other conventional account recovery options.
3. The standard account recovery process as described previously.
4. An opportunity to provide a contact address for communication after a multi-day delay.
try another way to sign in use security key
If the provided proof of ownership is deemed insufficient, Google will display a message similar to the "Google couldn't verify..." message seen in the standard account recovery process mentioned earlier. However, if the information provided is deemed sufficient for Google to conduct further investigation, a message indicating such will be displayed.
Once Google has concluded its investigations, which typically take 3-5 business days (approximately a week in real-time), you will receive a notification at the contact address you provided. For more details about the potential delay, you can refer to the information provided in the link:
https://support.google.com/accounts/answer/9412469.
If your request is denied, your only option is to repeat the process by providing additional or more accurate answers to the questions. Simply reattempting the process with the same answers will not yield any progress. It is crucial to provide additional proof of ownership, as Google will not return the account without it.
It is worth noting that you have the option to create and use passkeys for your personal Google Account. By doing so, Google will not require your password or 2-Step Verification (2SV) when signing in.
For more information on passkey creation in Google, you can refer to the following links:
https://sites.google.com/view/how-do-i-create-passkeys-on-go
https://g.co/passkeys
https://security.googleblog.com/2023/05/so-long-passwords-thanks-for-all-phish.html.
Workspace account:-
Regarding Workspace accounts (formerly G Suite or Google Apps), which are accounts not ending in "@
gmail.com," you may be given the option to follow the standard account recovery procedure. Alternatively, you will need to contact the Workspace administrator for the respective domain, as they have the ability to reset the password and facilitate account access restoration.