Faxworks is dead and unsupported. CAUTION!
Glen Cianciulli
writes:
>
>If you are contemplating buying a Faxworks product, think again. Their
>support, which was once about the best in the industry has collapsed totally.
>Faxworks is unsupported; be aware that you will be totally on your own, and
>guide yourself accordingly.
>
>I am the registered owner of two Faxworks products (FW for Windows and
>FW-Pro for OS/2), and have been using both for several years, for the most
>part satisfactorily. There are a few peculiarities that I have not succeeded
>in understanding, so that I made a list of four simple questions and sent
>them to Faxworks by fax. That was FOUR MONTHS AGO.
>
(SNIP)
Much of your post is indeed valid. We have several single user licenses and a
multi user LAN license of FaxWorks Pro. WHen setting up the LAN version, I
needed tech support for the Private mode to work. After 2 hours of phone
conversation their tech support was completely lost.
Prior to their sale to GV, their tech support was top notch... not so today.
Unfortunately, they do have an excellent OS/2 product, so I would still
recommend their fine product. For single users w/ standard 28.8/14.4 fax
modems, tech support would probably not be necessary. Hopefully they will get
their act together ASAP.
Glen Cianciulli
Pulse Software
gci...@i-2000.com
steves@sensoryinputoverload
>Prior to their sale to GV, their tech support was top notch... not so today.
>
>Unfortunately, they do have an excellent OS/2 product, so I would still
>recommend their fine product. For single users w/ standard 28.8/14.4 fax
>modems, tech support would probably not be necessary. Hopefully they will get
>their act together ASAP.
I echo that it is a fine product. I had mucho problems *before* the
sale, though. I had to get a price so that I could get my boss to
approve the purchase, and also wanted some sort of info faxed to me
so that I could show my boss in writing what the benefit of *paying*
for software was over using the free copy that came with Warp.
These folks at "Global Village" had me going around and around. I got
a woman in sales who wouldn't even get me a price "If you want
information, you have to call this other phonen number" (and then
when I dialed then number, the voice mail options were exactly the
same). Regardless of the number I dialed, I got "1 for sales and 2
for information" or some such... if I chose information, I got the
same choice again, so I had to go back to sales, where I was
disconnected.
When I finally got through to someone in the information department
(or whatever it is they call it) and requested my information, I was
sent a 12 page fax (barely readable--not encouraging!) on FaxWorks
*for Windows* so I had to start all over and never did get through to
them.
Well, I knew that it was a good product, and pretty much the only
choice since Fax/PM went under (I own a license and apparantly it
worked under the Warp beta but won't install under the "real
thing"... if I had kept better backups I could have kept Fax/PM
running, but now I can't install it unless I go back to OS/2 2.1 but
I digress big time) so I wrote a one page letter and faxed it to
their sales department. It basically told my little story and
explained how it did certainly reflect on my opinion of their ability
to support the product after the sale and that I wasn't going to
waste any more of my time dealing with their idiots.
20 minutes later I got a phone call from a sales manager who got
everything right, did an appropriate amount of groveling and sucking
up to me, sent me the proper information, gave me the right price,
and even gave me a toll number to call direct to a salesperson to
avoid the voice jail system (I couldn't order on the phone because I
still had to present the idea to the guy who signs the checks).
I got the approval, got the software, and haven't needed any support
because it really is very good software. Happily ever after.
But maybe a company with decent customer support will buy it up.
Steve
<ste...@connix.com>
joe...@netcom.com
>In <42qmj7$p...@i-2000.com>, gci...@i-2000.com (Glen Cianciulli) writes:
>>Prior to their sale to GV, their tech support was top notch... not so today.
>>
>sale, though. I had to get a price so that I could get my boss to
>approve the purchase, and also wanted some sort of info faxed to me
>so that I could show my boss in writing what the benefit of *paying*
>for software was over using the free copy that came with Warp.
I had similar problems with them trying to upgrade from the free copy
in the Warp bonus pack. It was as if they didn't want my money. I
first called the number that is listed inthe help menu in the lite version.
I was told that was the wrong department, that it wasn't the correct
number and was given another; that was wong too! After calling five
different numbers, I finally place my order. The salesperson neglected
to tell me the upgrade on back order. When it didn't arrive as expected
I called up to discover the back order status. I told them I needed it
right away (something I had also told the salesman) because I needed
some of the added features fora freelance job I was doing. Well, cut to
the chase... After another week of phone calls, compaints to various
supervisors, and my threats to file a complaint with the Better Business
Bureau, they somehow dug up a copy for me But the hassle was almost
too much to endure. I'm sure they must lose a lot of potential customers.
Thank God the product is so solid. I love it and have never had to call for
support.
JOE BEV
joe...@netcom.com
Stan Goodman
rites:
>
> Bad news about Faxworks. I have been using it for two years, and the only
>encounter I had with their tech support was positive. I was attempting to
>use the windows version with OS/2, and it didn't work. They sent me a fully
>supported OS/2 version for the cost of shipping. That nice act saved me
>about US$75.
True. Until less than a year ago, their support was exemplary. It was
apparently run single-handed by a knowledgable and thorough man, who even
telephoned me across the ocean once. Them days is gone forever. The product
is now a cash cow, operated by a company who is happy to sit and let its
product be bundled with every copy of Warp that goes out, and enjoy the
consequent royalties. Bad cess to them.
>generate fax output from Describe 5.0? I can't seem to figure out how to
>direct the print to the Faxworks queue. When I attempt to select the
>Faxworkd queue, I get a message that it can't be opened. Does anyone have
>any suggestions?
I can't help you with DeScribe 5. But it is the height of simplicity with
DeScribe 4. When you print, you merely make sure that you are printing to
FxPrint, not your real printer. If you set up your "Stationery" for FxPrint,
that will happen automatically. I would be surprised if it is much different
on the new version. If this doesn't help, contact DeScribe support, run by a
Merrylee Croslin, email 7133...@compuserve.com. There support is (or was,
anyway) effective and prompt. Not like Faxworks. If you want, you can email
to me too; happy to help if I can.
*****************
* Stan Goodman *
* Qiryat Tiv'on *
* ISRAEL *
*****************
Michael E. Perry
writes:
:>
:>In message <changi0.9k.26s7vp$0...@onramp.net> - ad...@onramp.net (Adam Adkins) w
I use DeScribe 5.0 and faxworks from the bonus pack with no problems. I go
into print setup and select the fxprint option and then it prints to the
fxprint object (faxer) with no problems. Are you sure you have the faxworks
settings correct? My faxworks has sometimes "forgotten" what port is active
for send/receive.
Michael E. Perry
***Team OS/2***
Get Warped!!!
mpe...@aimnet.com
---------------////////////
Rick Bousquet
The problem is when they were bought out by another company
they went into such a disarray that I don't believe they ever
recovered. They use to be an excellent company until they
were purchased.
Christopher J. Barr
rites:
:>
:> Bad news about Faxworks. I have been using it for two years, and the only
:>encounter I had with their tech support was positive. I was attempting to
:>use the windows version with OS/2, and it didn't work. They sent me a fully
:>supported OS/2 version for the cost of shipping. That nice act saved me
:>about US$75.
:>direct the print to the Faxworks queue. When I attempt to select the
:>Faxworkd queue, I get a message that it can't be opened. Does anyone have
:>any suggestions?
:>
Keller Group and they are great to deal with. As for DeScribe, I simply
installed FxPrint on LPT3: during ionstall. It shows up in the DeScribe list
of prointers. I print to it and it works. Souinds as if you might have to
reinstall
FaxWorks.
kar...@ibm.net
>In <42qmj7$p...@i-2000.com>, gci...@i-2000.com (Glen Cianciulli) writes:
>>Prior to their sale to GV, their tech support was top notch... not so today.
>>
>>recommend their fine product. For single users w/ standard 28.8/14.4 fax
>>modems, tech support would probably not be necessary. Hopefully they will get
>>their act together ASAP.
>
>sale, though. I had to get a price so that I could get my boss to
>approve the purchase, and also wanted some sort of info faxed to me
>so that I could show my boss in writing what the benefit of *paying*
>for software was over using the free copy that came with Warp.
>
You know, I've had problems getting good customer support from IBM direct, and
I don't think it is because OS/2 is a dead product. Bad employees don't always
equal non-support on the part of the company of their product. It just means that
there are people all over the place who shouldn't have the jobs they've got.
Karen Mansbridge-Wood
Team OS/2
What do I want to do today?
I'm doing it - with OS/2 WARP!
Stan Goodman
>>You know, I've had problems getting good customer support from IBM direct, and
>I don't think it is because OS/2 is a dead product. Bad employees don't always
>equal non-support on the part of the company of their product. It just means that
>there are people all over the place who shouldn't have the jobs they've got.
>
>Karen Mansbridge-Wood
>Team OS/2
If that means that bad support is endemic in this industry, you are right.
But that of Global Village (Faxworks) makes an artform of contempt for
customers.
PATRICK MICHAEL LIM
I had a similar problem with it not working with WARP
and was told they wen't out of business! I believe it
was a company called Microformatic....
Pat
kar...@ibm.net
I was one of the very first people in line to buy Lotus OS/2 software for OS/2 2.0
when it came out. I called their order line and ordered Freelance Graphics, the
next day I order 1-2-3. I waited 3 weeks, got a call from UPS because Lotus messed
up the address. Got the first package, Freelance first, and it was the old 1.3 version.
Called, and sent it back AT MY EXPENSE. Two more weeks, 1-2-3 arrives, wrong
version. Another week, Freelance for Windows. Another week, another Freelance
for Windows. It took three months to get two pieces of badly written software,
and the attitude of their customer service people was "no big deal."
Christopher J. Barr
writes:
:>
:>In message <431ki0$e...@synergy.Destek.Net> - cb...@fsrl.com (Christopher J.
:>Barr) writes:
:>>
:>>In message <changi0.9k.26s7vp$0...@onramp.net> - ad...@onramp.net (Adam Adkins) w>:>**************Don't give up on FaxWorks. The developers are the
:>Marvelous...Perhaps you would give us a clue about how to send email or faxes
:>to Keller.
:>
:>
:>*****************
:>* Stan Goodman *
:>* Qiryat Tiv'on *
:>* ISRAEL *
:>*****************
Their BBS is on 1 (612)653-0699. Bear in mind, however, that they develop
FaxWorks. They do not market it. But they are very much behind FaxWorks for
OS/2.
Chris
Stan Goodman
MICHAEL LIM) writes:
>
>Message-ID: <432td8$g...@carbon.cudenver.edu>
>References: <42v6i5$f...@news2.aimnet.com>
>NNTP-Posting-Host: ouray.cudenver.edu
>Xref: news-test.ny.us.ibm.net comp.os.os2.apps:53088 comp.os.os2.misc:68738
No, no. FAX/PM (Microformatic) is really dead. Faxworks (Sofnet, Global
Village) is merely moribund; their support is dead.
Anthony J. Schlemmer
writes:
:>
:>In message <436ukn$c...@synergy.Destek.Net> - cb...@fsrl.com (Christopher J. Bar
:>r) writes:
:>>
:>>In message <434d3p$2u...@news-s01.ny.us.ibm.net> - sig...@ibm.net (Stan Goodman)
:>> writes:
:>>:>
:>>:>In message <431ki0$e...@synergy.Destek.Net> - cb...@fsrl.com (Christopher J.
:>>:>Barr) writes:
:>>:>>
:>>:>>In message <changi0.9k.26s7vp$0...@onramp.net> - ad...@onramp.net (Adam Adkins) w>:>**************Don't give up on FaxWorks. The developers are the
:>>:>>Keller Group and they are great to deal with.
:>>:>
:>>:>Marvelous...Perhaps you would give us a clue about how to send email or faxes
:>>:>to Keller.
:>>:>
:>>:>*****************
:>>:>* Stan Goodman *
:>>:>* Qiryat Tiv'on *
:>>:>* ISRAEL *
:>>:>*****************
:>>Their BBS is on 1 (612)653-0699. Bear in mind, however, that they develop
:>>FaxWorks. They do not market it. But they are very much behind FaxWorks for
:>>OS/2.
:>>
:>>Chris
:>>
:>A BBS is not a fax. To call a US BBS from overseas would cost a fortune. A
:>fax can go in a minute, and is relatively cheap -- still not like email. Do
:>they have a fax? Or an email address? If not, it just isn't worth it.
:>Expecially if they wouldn't asnwer anyway.
:>
:>Besides, some of my questions relate to Faxworks for Windows, and to the
:>relationship between the two programs (which you have said elsewhere are not
:>"biologically" related. So really, Keller is no substitute for Global Village
:>(the armpit of the software industry), which controls the market interface of
:>both programs.
:>
:>That Keller is "behind" Faxworks for OS/2 is emotionally satisfying, but cuts
:>very little mustard.
:>
:>
:>*****************
:>* Stan Goodman *
:>* Qiryat Tiv'on *
:>* ISRAEL *
:>*****************
There is a FAX number for techinical support here in the U.S. The Number is
404-984-9956. This is from the FaxWorks Pro for OS/2 but I would guess it's
for all of the FaxWorks products.
--
Anthony Schlemmer
asch...@netcom.com
schl...@ibs.uscs.com
Christopher J. Barr
Sc:>:>>
:>:>>
:>:>A BBS is not a fax. To call a US BBS from overseas would cost a fortune. A
:>:>fax can go in a minute, and is relatively cheap -- still not like email. Do
:>:>they have a fax? Or an email address? If not, it just isn't worth it.
:>:>Expecially if they wouldn't asnwer anyway.
:>:>
:>:>Besides, some of my questions relate to Faxworks for Windows, and to the
:>:>relationship between the two programs (which you have said elsewhere are not
:>:>"biologically" related. So really, Keller is no substitute for Global Village
:>:>(the armpit of the software industry), which controls the market interface of
:>:>both programs.
:>:>
:>:>That Keller is "behind" Faxworks for OS/2 is emotionally satisfying, but cuts
:>:>very little mustard.
:>:>
:>:>
:>:>*****************
:>:>* Stan Goodman *
:>:>* Qiryat Tiv'on *
:>:>* ISRAEL *
:>:>*****************
:>:>
:>
:>There is a FAX number for techinical support here in the U.S. The Number is
:>404-984-9956. This is from the FaxWorks Pro for OS/2 but I would guess it's
:>for all of the FaxWorks products.
:>
:>--
:>Anthony Schlemmer
:>
:>asch...@netcom.com
:>schl...@ibs.uscs.com
NO!!!!!! That is, I believe, Glbal village. Keller is in Minnesota. Their
fax number is 1 (612)653-1987. But they cannot provide support to the public,
obviously. Tell them your gripes about Global village. They are taking them
up with the appropriate people there.
Chris
Stan Goodman
>
>In message <439b1k$2m...@news-s01.ny.us.ibm.net> - sig...@ibm.net (Stan Goodman)
> writes:
>:>
>:>In message <436ukn$c...@synergy.Destek.Net> - cb...@fsrl.com (Christopher J. Bar
>:>r) writes:
>:>>
>:>>In message <434d3p$2u...@news-s01.ny.us.ibm.net> - sig...@ibm.net (Stan Goodman)
>:>> writes:
>:>>:>
>:>>:>In message <431ki0$e...@synergy.Destek.Net> - cb...@fsrl.com (Christopher J.
>:>>:>Barr) writes:
>:>>:>>
>:>>:>>In message <changi0.9k.26s7vp$0...@onramp.net> - ad...@onramp.net (Adam Adkins) w>:>**************Don't give up on FaxWorks. The developers are the
>:>>:>>Keller Group and they are great to deal with.
>:>>:>
>:>>:>Marvelous...Perhaps you would give us a clue about how to send email or faxes
>:>>:>to Keller.
>:>>:>
>:>>:>
>:>>:>* Stan Goodman *
>:>>:>* Qiryat Tiv'on *
>:>>:>* ISRAEL *
>:>>:>*****************
>:>>:>
>:>>FaxWorks. They do not market it. But they are very much behind FaxWorks for
>:>>OS/2.
>:>>
>:>>Chris
>:>>
>:>>
>:>fax can go in a minute, and is relatively cheap -- still not like email. Do
>:>they have a fax? Or an email address? If not, it just isn't worth it.
>:>Expecially if they wouldn't asnwer anyway.
>:>
>:>Besides, some of my questions relate to Faxworks for Windows, and to the
>:>relationship between the two programs (which you have said elsewhere are not
>:>"biologically" related. So really, Keller is no substitute for Global Village
>:>(the armpit of the software industry), which controls the market interface of
>:>both programs.
>:>
>:>That Keller is "behind" Faxworks for OS/2 is emotionally satisfying, but cuts
>:>very little mustard.
>:>
>:>
>:>*****************
>:>* Stan Goodman *
>:>* Qiryat Tiv'on *
>:>* ISRAEL *
>:>*****************
>:>
>
>There is a FAX number for techinical support here in the U.S. The Number is
>404-984-9956. This is from the FaxWorks Pro for OS/2 but I would guess it's
>for all of the FaxWorks products.
>
>--
>Anthony Schlemmer
>
>asch...@netcom.com
>schl...@ibs.uscs.com
>
I think you have missed the point of this thread, which is that sending faxes
to that fax number (which belongs to Global Village now) is like sending them
into a black hole.
Anthony J. Schlemmer
Barr) writes:
:>:>There is a FAX number for techinical support here in the U.S. The Number is
:>:>for all of the FaxWorks products.
:>:>
:>:>--
:>:>Anthony Schlemmer
:>:>
:>:>asch...@netcom.com
:>:>schl...@ibs.uscs.com
:>NO!!!!!! That is, I believe, Glbal village. Keller is in Minnesota. Their
:>fax number is 1 (612)653-1987. But they cannot provide support to the public,
:>obviously. Tell them your gripes about Global village. They are taking them
:>up with the appropriate people there.
:>
:>Chris
:>
:>
Is Keller actively supporting FaxWorks for OS/2 now? I was looking at the
copyright information for my version of FaxWorks Pro and I see the Keller
Group copyright but the phone number looks like a SoftNet number. I
guess my documentation is dated as SoftNet is now Global Village. If I seem
clueless about tech support where FaxWorks is concerned I am. I've had
nothing but success in using both FaxWorks and FaxWorks Pro for OS/2.
--Anthony Schlemmer
asch...@netcom.com
schl...@ibs.uscs.com
Anthony J. Schlemmer
:>>
:>>There is a FAX number for techinical support here in the U.S. The Number is
:>>404-984-9956. This is from the FaxWorks Pro for OS/2 but I would guess it's
:>>for all of the FaxWorks products.
:>>
:>>--
:>>Anthony Schlemmer
:>>
:>>asch...@netcom.com
:>>schl...@ibs.uscs.com
:>>
:>
:>into a black hole.
:>
:>
:>
:>*****************
:>* Stan Goodman *
:>* Qiryat Tiv'on *
:>* ISRAEL *
:>*****************
I didn't catch most of this thead, only the last few articles. Sorry as I had
nothing but success with both FaxWorks and FaxWorks Pro for OS/2 I've never
had any need to contact techinical support...
Anthony J. Schlemmer
:>
:> Bad news about Faxworks. I have been using it for two years, and the only
:>encounter I had with their tech support was positive. I was attempting to
:>use the windows version with OS/2, and it didn't work. They sent me a fully
:>supported OS/2 version for the cost of shipping. That nice act saved me
:>about US$75.
:> But, since we're on the topic of Faxworks support, has anyone managed to
:>generate fax output from Describe 5.0? I can't seem to figure out how to
:>direct the print to the Faxworks queue. When I attempt to select the
:>Faxworkd queue, I get a message that it can't be opened. Does anyone have
:>any suggestions?
:>
:>**************
:>Team OS/2
:>ad...@onramp.net
:>
I use FaxWorks Pro for OS/2 and have been successfully generating faxes since
I starting using FaxWorks for OS/2. I originally started with version
of FaxWorks 1.39 using DeScribe 4.0 and later upgraded to 5.0. Also along the
way I upgraded to FaxWorks Pro for OS/2 which is version 2.0.
I've never gotten this error. Is this an error one that FaxWorks is
generating or DeScribe? I don't have a separate queue for Faxworkd. When I
open the printer dialog and go to "Settings" under the Print Driver tab, the
FaxWorks driver shows up with all of the other printer drivers I've installed
on my system. When I go to to "Printer setup..." in DeScribe I have 3
possible selections to make for a printer. 1) None selected, 2) Printer, and
3 FxPrint. By selecting FxPrint and then printing a document I fax is
producted.
Kevin Yank
On 09-11-95, kar...@ibm.net wrote to All about Re: Faxworks is dead and
unsupported. CAUTION!:
k> You know, I've had problems getting good customer support from IBM
k> direct, and I don't think it is because OS/2 is a dead product. Bad
k> employees don't always equal non-support on the part of the company of
k> their product. It just means that there are people all over the place
k> who shouldn't have the jobs they've got.
You're not kidding! Here in Australia, our OS/2 User Group has been struggling
for years with precious little support from IBM (a nice woman who's running
DAP Australia (Developper's Assistance Program) *alone* has been supporting us
with free copies of Warp, stickers and magazines - the best she can do with
the limited resources available to her).
Recently, though, we've been trying to tell them that we don't *need* free
copies of Warp, and we don't *need* bumper stickers (although they are nice:
"If my car ran on OS/2 I'd be there already!"). What we need is a ThinkPad to
do demos on, a locale besides the back room of a local bar, and one of those
projector thingies that let you project the screen image up on the wall. We
need product demos and we need *support*.
One of our group was contacted recently as part of a survey. He was asked how
many times and by who (at IBM) had be been contacted about our User Group
recently. His answer: one person (the nice DAP lady I mentionned earlier).
You'll imagine the surveyor's astonishment at discovering that a User Group
would have to rely on DAP to provide support when there was someone who had
the job of "User Group Liaison". Apparently this guy/gal hasn't been doing
his/her job!
Big surprise....
There are signs that things are changing (starting with this survey), but I'm
not *too* hopeful.
-Kevin Yank
-Fidonet: Kevin Yank, 3:622/419.2
-Internet: Ky...@Beastmaster.hna.com.au
-Hunter Region OS/2 User Group News
Bill Silverstein
:>
:>It was an employee of IBM tech. support who told me in Feb. 1994.
:>I was running 2.1 that booting to DOS to defrag was no only safe but
:>I VERY GOOD IDEA! This was before I knew very much about EAs
:>and ini corrutption etc. Well, three day later I lost my desktop for
:>the first time. Thanks IBM.
:>
:>There was many such bad incidences with them over the past
:>year and a half.
:>IBM tech. support is a waste of money.
:>
I have had mixed results from IBM tech support. Some people were idiots and
some were good. It's hard doing remote system debugging. I've also been using
NU 8's speeddisk w/o problem. There are always idiots in every tech support
organization. Years ago, I had spend 15 minutes teaching a MS
Techsupport dweeb (in the Masm Group) enough 8086 to be able to explain a bug
in MASM.
One always has to use a brain when dealing w/tech support and if not
satisfied ask for a more knowledgable person.
--------------------------
bi...@microsys.com
Just think no to stupdity!
--------------------------
Adam Adkins
>In message <joebevDF...@netcom.com> - joe...@netcom.com writes:
>:>
>:>year and a half.
>:>IBM tech. support is a waste of money.
>:>
>I have had mixed results from IBM tech support. Some people were idiots and
>some were good.
I have also had mixed experiences. It seems like the people you initially get on the
phone don't know anything, but once they start to escalate, with each succeeding layer you go
in, the knowledge level rises remarkably. In my case, it took me three people, but finally I
got a guy who KNEW what he was talking about, and what OS/2 could do. <shrug> YMMV
Adam
Lars Hofstad
au (Kevin Yank) writes:
:>You're not kidding! Here in Australia, our OS/2 User Group has been struggling
:>for years with precious little support from IBM (a nice woman who's running
:>DAP Australia (Developper's Assistance Program) *alone* has been supporting us
:>with free copies of Warp, stickers and magazines - the best she can do with
:>the limited resources available to her).
:>
:>Recently, though, we've been trying to tell them that we don't *need* free
:>copies of Warp, and we don't *need* bumper stickers (although they are nice:
:>"If my car ran on OS/2 I'd be there already!"). What we need is a ThinkPad to
:>do demos on, a locale besides the back room of a local bar, and one of those
:>projector thingies that let you project the screen image up on the wall. We
:>need product demos and we need *support*.
:>
:>One of our group was contacted recently as part of a survey. He was asked how
:>many times and by who (at IBM) had be been contacted about our User Group
:>recently. His answer: one person (the nice DAP lady I mentionned earlier).
:>You'll imagine the surveyor's astonishment at discovering that a User Group
:>would have to rely on DAP to provide support when there was someone who had
:>the job of "User Group Liaison". Apparently this guy/gal hasn't been doing
:>his/her job!
:>
:>Big surprise....
:>
:>There are signs that things are changing (starting with this survey), but I'm
:>not *too* hopeful.
There are two support areas being discussed here, assistance with
1.) application/OS problems and 2.) promotion of applications/ OS/2 itself.
Area one is devilishly difficult to do over phone, considering all the
different/crummy hardware being used. I sometimes do this myself, but
only for close friends. Sometimes I am successful, but usually I have
to lay my hands on the system to figure out what is wrong.
Area two is the one where we are entitled to a certain level of
professionalism at IBM. I am seeing signs of improvement here, but it
will be a long hard journey I am afraid.
A big company with deeply entrenched habits/traditions is not easy to
turn around. Even having contact with private personal customers was
a major change for them at first.
A survey and then an analysis of cost/effectiveness and then action on
the results of the analysis is necessary.
Enough being said about this, I am not overly optimistic.
1_____________________________________________________________________72
Lars Hofstad | e-mail: eto...@etn.ericsson.se
Ericsson AS | Senior Engineer HW Development
Olav Brunborgsv.6 |
N-1361 Billingstad | Team OS/2
1_____________________________________________________________________72
Janet Gobeille
KY> Date: 17 Sep 95 21:32:31
KY> You're not kidding! Here in Australia, our OS/2 User Group has
KY> been struggling for years with precious little support from IBM
KY> (a nice woman who's running DAP Australia (Developper's
KY> Assistance Program) *alone* has been supporting us with free
KY> copies of Warp, stickers and magazines - the best she can do
KY> with the limited resources available to her).
KY> Recently, though, we've been trying to tell them that we don't
KY> *need* free copies of Warp, and we don't *need* bumper stickers
KY> (although they are nice: "If my car ran on OS/2 I'd be there
KY> already!"). What we need is a ThinkPad to do demos on, a locale
KY> besides the back room of a local bar, and one of those
KY> projector thingies that let you project the screen image up on
KY> the wall. We need product demos and we need *support*.
Kevin, I'm contacting user group support there to see if we can help a bit
more, but I don't know what their situation is for equipment and location.
However, we'll take this offline. Best of luck
Janet Gobeille - IBM Team OS/2 Support Programs
Internet: jan...@ibm.net
http://www.teamos2.org/ibm/
--
|Fidonet: Janet Gobeille 1:382/902
|Internet: Janet.G...@902.ima.infomail.com
|
| Standard disclaimer: The views of this user are strictly his own.
James Bailie
>I was running 2.1 that booting to DOS to defrag was no only safe but
>I VERY GOOD IDEA! This was before I knew very much about EAs
>and ini corrutption etc. Well, three day later I lost my desktop for
>the first time. Thanks IBM.
>
>year and a half.
>IBM tech. support is a waste of money.
The problem was your defragger. It wasn't EA-aware. Defragging from
DOS is a good idea, if your defragger can recognize EAs, because no files we
be open, as there would be under OS/2, and so a more complete defragging will
occur. The other alternative is to boot from floppy and defrag from there. I
believe the defrag program included with DOS 6.x will not defrag EAs but it
will not overwrite them either! It just leaves them alone.
James Bailie