Urgent Help Needed-IT Management

Mark Rosenbaum

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Nov 6, 2003, 8:30:51 AM11/6/03

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Sorry for the inappropriate group posting but didn't know which groups to
post to.

I have just been given the task of taking over my company's entire MIS/IT
department. I'm already pulling my hair out. There are so many problems
that it's not even funny. I would greatly appreciated anyone's advice,
suggestions, and help on the items listed below.

Can anyone provide me with some examples of solid SOP's for an IT dept. or
suggest where I might find some on the web.

Does anyone have copies of helpdesk tickets that they can shoot off to me I
will need to make some for the dept.

I know that I have seen daily, weekly, and monthly check lists for installed
systems. Basically a check list for tasks that should be done to the server
room, servers, PC's and the such, but can't find any.

Any ideas or knowledge from anyone concerning the processes and flows of
running an MIS dept.

Basically I was given the job because my bosses think a band-aid needs to be
applied to some problems where there should be a tunicate.

Please feel free to post back in this group or email me at
mhros...@bellsouth.net

1-2-Phenyl-1-Fluorostyryl-Indolo-Cyclododecan-1-2-Tert-Butyl-2-Ethanediylidenetetrathiotetraacetic-Acid

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Nov 6, 2003, 8:53:15 AM11/6/03

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Mark Rosenbaum wrote:
> Sorry for the inappropriate group posting but didn't know which
> groups to post to.
>
> I have just been given the task of taking over my company's entire
> MIS/IT department. I'm already pulling my hair out. There are so
> many problems that it's not even funny. I would greatly appreciated
> anyone's advice, suggestions, and help on the items listed below.

And the ship sinks...

Robert R Kircher, Jr.

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Nov 6, 2003, 12:52:48 PM11/6/03

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I'm sure there are lots of people how could give you some solid advice but
1) we'd need alot more detail, and 2) many of us get paid for that kind of
advice. Speaking for myself, I guess I don't mind giving the occasional
free advice with specific issues, because I suspect I'd get the same in
return when I had a problem, but you are asking us to do lots more then help
with a simple problem.

My advice, hire a MIS/IT manager or look for some short term consultant
help.

--

Rob

Sherry

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Nov 6, 2003, 1:03:07 PM11/6/03

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"Mark Rosenbaum" <mhros...@bellsouth.net> wrote in message
news:n2sqb.29350$ns....@bignews4.bellsouth.net...

Check out www.techrepublic.com. They have downloadable forms for IT stuff,
etc.

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Gary G. Taylor

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Nov 6, 2003, 9:20:16 PM11/6/03

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Mark Rosenbaum wrote:

You poor bastard. I sympathize with you.
I would start looking for a new job right now ... you'll need it, probably
sooner than you think.
--
Gary G. Taylor * Rialto, CA
gary at donavan dot org / http:// geetee dot donavan dot org
"The two most abundant things in the universe
are hydrogen and stupidity." --Harlan Ellison

Pat Marley

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Nov 9, 2003, 8:17:27 PM11/9/03

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"Mark Rosenbaum" <mhros...@bellsouth.net> wrote :

> I have just been given the task of taking over my company's entire MIS/IT
> department. I'm already pulling my hair out. There are so many problems
> that it's not even funny. I would greatly appreciated anyone's advice,
> suggestions, and help on the items listed below.

An excellent starting point: read this book:

The Peter Principle; why things always go wrong" by Dr. Laurence J. Peter
and
Raymond Hull, William Morrow & Company, Inc., New York, 1969, 179 pages

Pemo