windows-installer: internal error 1631
Jens Nober
what does this errorcode mean ? Where can I find information about it ?
Thanks
Jens Nober
Frank GoBell
news:9k61hu$2j1vt$1...@ID-65422.news.dfncis.de...
--
Assuming you are using Windows NT as your OS, see the following Microsoft
Knowledge Base article.
PSS ID Number: Q251274
Article last modified on 05-18-2001
winnt:4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
======================================================================
----------------------------------------------------------------------------
---
The information in this article applies to:
- Microsoft Windows NT Server versions 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6,
4.0 SP6a
- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, 4.0 SP6, Terminal
Server Edition
- Microsoft Windows NT Workstation versions 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0
SP6, 4.0 SP6a
----------------------------------------------------------------------------
---
SYMPTOMS
========
When you try to install a product on a computer running Windows NT 4.0 and
Windows Installer starts, you may receive one of the following error
messages:
- The Windows Installer service failed to start. Contact your support
personnel.
- Error 1631: The Windows Installer service failed to start. Contact your
support personnel.
- Internal Error 2755: Please contact product support for assistance.
After you receive the error message, the installation quits.
CAUSE
=====
This behavior can occur when you try to install a program that is installed
using Windows Installer. The following registry key contains a value of data
type REG_EXPAND_SZ, and the string is null:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session
Manager\Environment
Userenv.dll returns an error message when it tries to process the value, and
Windows Installer quits. The following example shows a null value:
Value Name: CLASSPATH
Data Type: REG_EXPAND_SZ
String:
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to
obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers
and
information on support costs, please go to the following address on the
World
Wide Web:
http://support.microsoft.com/directory/overview.asp
NOTE: In special cases, charges that are normally incurred for support calls
may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to
additional
support questions and issues that do not qualify for the specific update in
question.
The English-language version of this fix should have the following file
attributes or later:
Date Time Size File name Platform
------------------------------------------------------
1/18/2000 3:47p 76,048 Userenv.dll Intel
1/18/2000 3:47p 123,664 Userenv.dll Alpha
WORKAROUND
==========
To work around this behavior, remove null environment variables before you
install the program.
NOTE: The potential impact of removing such variable is unknown at this
time.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0.
Additional query words: winnt of20 o2k office2000 environment variables
installer setup error errmsg
======================================================================
Keywords : kbenv kberrmsg kbWinNT400PreSP7Fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNTW400sp5
kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5
kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400xsearch kbNTTermServ400sp4
kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch kbWinNTW400sp6
kbWinNTW400SP6a
Version : winnt:4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
============================================================================
=
Copyright Microsoft Corporation 2001.
Frank GoBell, MCSE+Internet
Jens Nober
*snip*
Thank you very much :-)
Jens Nober