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maps is offline check your network connection
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mike
Jun 13, 2017, 12:28:54 AM6/13/17
to
Samsung Galaxy Note II Android 4.4.2
No data plan. Active wifi connection.
When I start google maps, I get no map.
The window opens like it should but the map
is blank. Eventually, the message pops up:
maps is offline check your network connection.
I have a Hauwei 538 Android 5.1.1 on the same google
account that works just fine.
I googled, fiddled with the clock settings, deleted caches,
disabled/reenabled apps, rebooted, logged out/in to my account, no help.
If I uninstall google maps, (actually only removes updates)
maps works fine, I just need the improved user interface
in the updated version. If I update maps, I get right
back to the error condition.
If I update maps on the Hauwei, maps still works fine.
The Galaxy also has MapFactor Navigator and OsmAnd installed
with locally installed maps. They both work fine.
There are very long threads on the web about this issue,
but no solutions that work for me...so far.
Ideas?
No data plan. Active wifi connection.
When I start google maps, I get no map.
The window opens like it should but the map
is blank. Eventually, the message pops up:
maps is offline check your network connection.
I have a Hauwei 538 Android 5.1.1 on the same google
account that works just fine.
I googled, fiddled with the clock settings, deleted caches,
disabled/reenabled apps, rebooted, logged out/in to my account, no help.
If I uninstall google maps, (actually only removes updates)
maps works fine, I just need the improved user interface
in the updated version. If I update maps, I get right
back to the error condition.
If I update maps on the Hauwei, maps still works fine.
The Galaxy also has MapFactor Navigator and OsmAnd installed
with locally installed maps. They both work fine.
There are very long threads on the web about this issue,
but no solutions that work for me...so far.
Ideas?
VanguardLH
Jun 13, 2017, 1:19:13 AM6/13/17
to
how any app would know that. The app might still be trying to use your
cellular carrier to use their data service (which you don't have).
Are you using offline maps? If so, check your settings: menu -> Offline
maps, gear icon, Download preferences. Make sure you configure for
wi-fi downloads only.
Under menu -> Settings, check if Wi-Fi Only is enabled. You don't have
cellular data service.
Did you configure Android to restrict data usage for the app to use only
wi-fi? Check your Android data settings: Settings -> Data usage ->
settings -> enable Show Wi-Fi usage. Tap on Wi-Fi to see the wi-fi data
usage of your apps. Scroll down to Maps. Tap on it. Scroll to the
bottom to check if "Restrict background data" option is enabled. That
restricts the app to only allow it to have wi-fi data connections.
mike
Jun 13, 2017, 1:29:35 AM6/13/17
to
>
> Are you using offline maps? If so, check your settings: menu -> Offline
> maps, gear icon, Download preferences. Make sure you configure for
> wi-fi downloads only.
tried that
> Are you using offline maps? If so, check your settings: menu -> Offline
> maps, gear icon, Download preferences. Make sure you configure for
> wi-fi downloads only.
If I try to navigate, I get the additional error message, "Can't connect
to maps try again in a few minutes."
>
> Under menu -> Settings, check if Wi-Fi Only is enabled. You don't have
> cellular data service.
Internet connection is active and working fine using the browser.
> Under menu -> Settings, check if Wi-Fi Only is enabled. You don't have
> cellular data service.
yep
>
> Did you configure Android to restrict data usage for the app to use only
> wi-fi?
Airplane mode is on, with subsequent reactivation of the wireless
> Did you configure Android to restrict data usage for the app to use only
> wi-fi?
connection.
Check your Android data settings: Settings -> Data usage ->
> settings -> enable Show Wi-Fi usage. Tap on Wi-Fi to see the wi-fi data
> usage of your apps. Scroll down to Maps. Tap on it. Scroll to the
> bottom to check if "Restrict background data" option is enabled. That
> restricts the app to only allow it to have wi-fi data connections.
yep
> settings -> enable Show Wi-Fi usage. Tap on Wi-Fi to see the wi-fi data
> usage of your apps. Scroll down to Maps. Tap on it. Scroll to the
> bottom to check if "Restrict background data" option is enabled. That
> restricts the app to only allow it to have wi-fi data connections.
>
Did you miss the part where I said that downgrading the maps app makes it
all work fine?
How can any of the above cause that?
VanguardLH
Jun 13, 2017, 5:49:47 AM6/13/17
to
mike <ham...@netzero.net> wrote:
> VanguardLH wrote:
>
>> You might have data service with your cellular carrier but I'm not
>> sure how any app would know that. The app might still be trying to
>> use your cellular carrier to use their data service (which you don't
>> have).
>
> Let me rephrase. I have no cellular plan of any kind.
Er, boo boo. I meant "You might /not/ have data service ...". Bad
fingers, bad bad fingers, slap slap slap.
>> Are you using offline maps? If so, check your settings: menu ->
>> Offline maps, gear icon, Download preferences. Make sure you
>> configure for wi-fi downloads only.
>
> tried that If I try to navigate, I get the additional error message,
> "Can't connect to maps try again in a few minutes."
Did you go into Settings -> Application manager, pick the Maps app (All
column), and forcibly stop it, clear its cache, and clear its data?
>> Under menu -> Settings, check if Wi-Fi Only is enabled. You don't
>> have cellular data service.
>
> Internet connection is active and working fine using the browser.
What has a web browser app have to do with troubleshooting the Maps app?
That you have Internet connectivity via wi-fi is not being argued or
questioned. The issue is with the Maps app. Look in the settings of
that *app*.
If you cannot get into the settings, could be the app is hung. See if
forcing a stop as mentioned above gets it out of memory and a fresh
reload along with clearing its app cache and app data.
I'm not sure that removing updates will actually get you back to the
prior state for an app. I haven't investigated the roll back process
for Android. Have you tried applying the updates again?
>> Did you configure Android to restrict data usage for the app to use only
>> wi-fi?
>
> Airplane mode is on, with subsequent reactivation of the wireless
> connection.
That's not what I asked. I never mentioned airplane mode.
>> Check your Android data settings: Settings -> Data usage -> settings
>> -> enable Show Wi-Fi usage. Tap on Wi-Fi to see the wi-fi data
>> usage of your apps. Scroll down to Maps. Tap on it. Scroll to the
>> bottom to check if "Restrict background data" option is enabled.
>> That restricts the app to only allow it to have wi-fi data
>> connections.
>
> yep
I'll assume "yep" means you enabled the option (before or now) to
restrict the app to have only wi-fi access.
> Did you miss the part where I said that downgrading the maps app makes it
> all work fine?
> How can any of the above cause that?
I would reinstall the updates and do the force stop, clear cache, and
clear data. Could be the data format changed for the new version. I've
seen companies change what they expect for name=value pairs in a cookie
file they created but forget their old cookies won't use that format so
they cannot read their old cookies.
The update seems to be corrupted for you. Maybe getting the updated app
to start with new data will let you get into Offline Maps to delete the
old ones and redownload them.
What if you go into Airplane mode and leave wi-fi disabled so there is
no Internet connectivity via any method. Can you then go into the
updated Maps app to configure offline maps and perhaps delete them (to
redownload later when you reenable wi-fi)?
Google won't let you uninstall the Maps app to then do a new install of
it. You might get stuck having to do a master reset and then update the
Maps app to see if it then works okay. Do that first after a master
reset to make sure some other app you installed could not be interfering
with the Maps app. For example, users have reported the AT&T voicemail
app was causing a hangups during use or on a reboot attempt. It was
latching onto a wi-fi hotspot that no longer existed when the user left
that area. That is just an example of an interfering app. If you
cannot get the Maps app working after update, you might be screwed in
having to reset your phone so it is devoid of user-installed apps and
any changes they made. That would be the last stab.
It's also possible you turned off a dependent app/service. In Android's
settings -> Application Manager, scroll to the Turned Off column and
check what, if any, apps you disabled. When you turn off an app, you
get a prompt warning you that doing so could cause problems with other
apps. I don't know if the Maps app is dependent on other apps or
services that you can turn off.
Have you turned off the updated Maps app, powered cycled the phone
(rebooted), and then turned the Maps app back on? When I try to turn
off the Maps app, I get a dialog asking if I want to uninstall it.
Apparently I cannot turn off the app unless I remove all updates for it
so it is back to is base config. I suspect that doing the "uninstall"
will only remove updates and then I can actually turn off the base app.
I didn't try all of that since my setup is working okay as-is.
After noting the Maps app works okay when you revert it to its base
version (but removing all updates), have you tried reapplying the
updates to check if the updated Maps app still fails with wi-fi only?
While you cannot uninstall the Maps app beyond its base version that
came bundled in the Android OS (maybe you can if you root the phone),
and instead of relying on updates to get the app to its latest version,
what about "uninstalling" the Maps app (remove its updates) and then
install the app from Google's Play Store?
https://play.google.com/store/apps/details?id=com.google.android.apps.maps
(shows an update datestamp of June 8, 2017)
Alternatively, go into the Play Store app, menu, My apps & games,
installed column, click on Maps. Presumably if there were a later
version that what you have (after trying to "uninstall" which removes
updates), it would offer you the new version with an enabled Install
button.
Alas, Google doesn't show what version of the app they are offering at
their store. That app page has no mention of version. On my Android
Kitkat 4.4.4, going into settings -> Application Manager -> All column,
Maps app, its info shows I have version 9.54.1.
Off the cuff, and because you mentioned Airplane Mode, have you tried
going into Airplane mode, power cycling the phone which should still be
in Airplane Mode (leave it enabled), and then go into the Maps app to
configure or delete offline maps? The idea is to have no cellular data
or wi-fi connectivity at all when the Maps app loads.
> VanguardLH wrote:
>
>> You might have data service with your cellular carrier but I'm not
>> sure how any app would know that. The app might still be trying to
>> use your cellular carrier to use their data service (which you don't
>> have).
>
> Let me rephrase. I have no cellular plan of any kind.
fingers, bad bad fingers, slap slap slap.
>> Are you using offline maps? If so, check your settings: menu ->
>> Offline maps, gear icon, Download preferences. Make sure you
>> configure for wi-fi downloads only.
>
> tried that If I try to navigate, I get the additional error message,
> "Can't connect to maps try again in a few minutes."
column), and forcibly stop it, clear its cache, and clear its data?
>> Under menu -> Settings, check if Wi-Fi Only is enabled. You don't
>> have cellular data service.
>
> Internet connection is active and working fine using the browser.
That you have Internet connectivity via wi-fi is not being argued or
questioned. The issue is with the Maps app. Look in the settings of
that *app*.
If you cannot get into the settings, could be the app is hung. See if
forcing a stop as mentioned above gets it out of memory and a fresh
reload along with clearing its app cache and app data.
I'm not sure that removing updates will actually get you back to the
prior state for an app. I haven't investigated the roll back process
for Android. Have you tried applying the updates again?
>> Did you configure Android to restrict data usage for the app to use only
>> wi-fi?
>
> Airplane mode is on, with subsequent reactivation of the wireless
> connection.
>> Check your Android data settings: Settings -> Data usage -> settings
>> -> enable Show Wi-Fi usage. Tap on Wi-Fi to see the wi-fi data
>> usage of your apps. Scroll down to Maps. Tap on it. Scroll to the
>> bottom to check if "Restrict background data" option is enabled.
>> That restricts the app to only allow it to have wi-fi data
>> connections.
>
> yep
restrict the app to have only wi-fi access.
> Did you miss the part where I said that downgrading the maps app makes it
> all work fine?
> How can any of the above cause that?
clear data. Could be the data format changed for the new version. I've
seen companies change what they expect for name=value pairs in a cookie
file they created but forget their old cookies won't use that format so
they cannot read their old cookies.
The update seems to be corrupted for you. Maybe getting the updated app
to start with new data will let you get into Offline Maps to delete the
old ones and redownload them.
What if you go into Airplane mode and leave wi-fi disabled so there is
no Internet connectivity via any method. Can you then go into the
updated Maps app to configure offline maps and perhaps delete them (to
redownload later when you reenable wi-fi)?
Google won't let you uninstall the Maps app to then do a new install of
it. You might get stuck having to do a master reset and then update the
Maps app to see if it then works okay. Do that first after a master
reset to make sure some other app you installed could not be interfering
with the Maps app. For example, users have reported the AT&T voicemail
app was causing a hangups during use or on a reboot attempt. It was
latching onto a wi-fi hotspot that no longer existed when the user left
that area. That is just an example of an interfering app. If you
cannot get the Maps app working after update, you might be screwed in
having to reset your phone so it is devoid of user-installed apps and
any changes they made. That would be the last stab.
It's also possible you turned off a dependent app/service. In Android's
settings -> Application Manager, scroll to the Turned Off column and
check what, if any, apps you disabled. When you turn off an app, you
get a prompt warning you that doing so could cause problems with other
apps. I don't know if the Maps app is dependent on other apps or
services that you can turn off.
Have you turned off the updated Maps app, powered cycled the phone
(rebooted), and then turned the Maps app back on? When I try to turn
off the Maps app, I get a dialog asking if I want to uninstall it.
Apparently I cannot turn off the app unless I remove all updates for it
so it is back to is base config. I suspect that doing the "uninstall"
will only remove updates and then I can actually turn off the base app.
I didn't try all of that since my setup is working okay as-is.
After noting the Maps app works okay when you revert it to its base
version (but removing all updates), have you tried reapplying the
updates to check if the updated Maps app still fails with wi-fi only?
While you cannot uninstall the Maps app beyond its base version that
came bundled in the Android OS (maybe you can if you root the phone),
and instead of relying on updates to get the app to its latest version,
what about "uninstalling" the Maps app (remove its updates) and then
install the app from Google's Play Store?
https://play.google.com/store/apps/details?id=com.google.android.apps.maps
(shows an update datestamp of June 8, 2017)
Alternatively, go into the Play Store app, menu, My apps & games,
installed column, click on Maps. Presumably if there were a later
version that what you have (after trying to "uninstall" which removes
updates), it would offer you the new version with an enabled Install
button.
Alas, Google doesn't show what version of the app they are offering at
their store. That app page has no mention of version. On my Android
Kitkat 4.4.4, going into settings -> Application Manager -> All column,
Maps app, its info shows I have version 9.54.1.
Off the cuff, and because you mentioned Airplane Mode, have you tried
going into Airplane mode, power cycling the phone which should still be
in Airplane Mode (leave it enabled), and then go into the Maps app to
configure or delete offline maps? The idea is to have no cellular data
or wi-fi connectivity at all when the Maps app loads.
mike
Jun 13, 2017, 3:09:00 PM6/13/17
to
Thanks, but we're going over all the stuff I mentioned
in my original post.
I'm just gonna leave it at the reverted version that works.
I've got two other better offline navigation apps anyway.
in my original post.
I'm just gonna leave it at the reverted version that works.
I've got two other better offline navigation apps anyway.
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