In article <
goudnSK4u4byBNnM...@supernews.com>, Richard
Owlett wrote:
>> I think the general idea is that you shouldn't need to read any
>> documentation to get the hang of android. Just tap around and
>> explore.
>
> ROFL!
[snip]
>
> The "tap around and explore" methodology might be appropriate for a
> game device or for someone who had no idea of what a computer could
> be used for.
I remember manuals ... some of them were actually quite well written
and informative, though many were not.
Someone did some "research" -- it must have been in the mid-to-late
1990s -- on how computer manuals were used, and determined that over
90% of printed manuals were never opened. This was often because a
department had bought ten PCs with ten copies of the same software and
all ten users shared the one copy of the documentation on the shelf,
while the other nine copies languished in cupboards or were dumped in a
skip straight away. In other cases it was because a user already knew
how to use the software -- and maybe had manuals for a previous but
very similar version -- and didn't need the new books, or because the
user preferred to use online help rather than printed pages. If you
work on the move from a laptop you don't want to carry around a library
that weighs more than your PC.
Documentation is heavy and bulky, and storage space is scarce.
The industry's response to that was to realize that there was an
opportunity to save money by not providing documentation. The first
sign was manuals had to be explicitly ordered with the kit, at first
this was typically at no extra cost but later the manuals became
chargeable items on an order -- which meant that fewer people asked for
them -- and then they disappeared altogether. At about this time online
help became less detailed and less well written -- online help had
often been written by the same technical authors who were responsible
for the written manuals, and with the demise of written manuals the
technical authors went too (another saving!) so the online help was
cobbled together by developers. Developers often have little interest
in documentation -- and even less talent for it -- so the quality and
relevance of online help declined to the point at which it rarely said
anything that was helpful or relevant. It became apparent that users
didn't use online help any more, so vendors stopped supplying it
(another saving!)
Nowadays there is hardly ever any useful documentation at all and it is
only because many of us learnt to use computers before this happened
that we are able to muddle along and to show others the way.
I have a friend of a similar age (late 50s) but rather different
background (he used to run a typesetting business using Macs, I am a
software developer whose career has revolved around CP/M, Dos, Windows
and more recently Linux) from whom I occasionally receive an EMail with
a new rant about how he can't work out how to do things effectively
with his new (Windows) PC because there is no manual ... and I have to
explain to him (again) the economics of the situation. He then suggests
that there might be a book one could buy, and I point out that to write
a good and insightful book takes time and that even if a well-meaning
author were to take it upon himself to write the documentation my
friend so earnestly desires he wouldn't make any money out of it, and
the documentation would be out of date before it hit the shelves.
The only answer I can suggest is to FWITIW [to F(iddle) With It Till It
Works]. I'm happy to FWITIW because software is my field -- I'm
interested to see what happens, and I'm reasonably confident that I can
fix any damage I may inadvertently cause -- he's not so keen because to
him the computer is just a tool to help him get a job done.
So, yes, it is pretty-much assumed that those who use Android (or any
other modern system) will be able to figure out how to use it for
themselves ... because those who design it know full well that there
isn't going to be a manual.
I used to like manuals. It was good to have something to read that
would help me to learn a new system without having to have the system
there in front of me -- I could read the manual on the train, in bed,
in the bath ... wherever I happened to be. Of course, with Android I
have the whole the system in my pocket and can use it wherever I happen
to be ... so maybe the manual isn't quite so important?
--
Cheers,
Daniel.