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Re: SAMSUNG Mobile MTP Device error mounting Samsung Galaxy S3 on Windows
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Paul
Feb 17, 2014, 5:43:14 AM2/17/14
to
Jim Chalderoni wrote:
> On Sun, 16 Feb 2014 20:40:01 -0800, Jim Chalderoni wrote:
>
>> So, I will reboot the WinXP PC and the Samsung Galaxy S3 & report back.
>
> Thanks to you, I'm close. Very close.
> But, still, the folders below "Data" & "Media" are only shortcuts:
> http://farm8.staticflickr.com/7443/12581645514_2a07019a6d_o.jpg
>
> I'm not sure why, with Android 4.3, I'm only getting shortcuts, instead of
> the actual files, nor why I see a "Media" & "Data" hierarchy (since it
> should be all at the top level), so, I futzed about on the Galaxy S3.
>
> Settings->About Device->Build number->Build number->Build number
> Pressing "Build number" the third time turned on developer options.
>
> Settings->Developer options->USB debugging = ON
> But, that didn't seem to make any difference.
> (I'd show you a screenshot, but I can't access the Pictures/Screenshots
> folder because it's just a symbolic link, and not a directory.)
The question about "where is my MTP driver" has come up before.
MTP was added as a class, rather late in the USB development cycle.
That still doesn't explain why it had to be bundled with WMP.
At one time, Microsoft was having trouble getting people to
upgrade to the DRM-laden later versions of WMP, and the
theory was, it was a "carrot" to suck you into installing
the later version of WMP. While MTP is all about "digital rights
management", and preventing the transfer of commercial material,
that would not have prevented it from being a separate download,
just as a driver. WMP is not the only way you might talk to
a mobile device. At least, I hope not. I should be able to
write my own app if I want, and attempt to access files over MTP.
Maybe an Android user can explain the behavior you're seeing.
I haven't a clue what their file system is supposed to look like.
From the Wikipedia article:
"MTP and PTP specifically overcome this issue by making the unit
of managed storage a local file rather than an entire (possibly
very large) unit of mass storage at the block level. In this way,
MTP works like a transactional file system - either the entire file
is written/read or nothing. The storage media is not affected by
failed transfers."
So on a Windows computer, your disk is considered a block device,
and you ask for "Sectors". Whereas, with MTP, the unit of exchange
is "files". Which is why it doesn't matter what the file system is
on the Android end. As the protocol apparently exchanges "files".
The remaining question then is, why it isn't able to hop a symbolic
link and get to the real file at the end of it. Or for that matter,
how MTP deals with permissions on file systems - like, what
prevents MTP from traversing places it isn't supposed to go ?
Paul
> On Sun, 16 Feb 2014 20:40:01 -0800, Jim Chalderoni wrote:
>
>> So, I will reboot the WinXP PC and the Samsung Galaxy S3 & report back.
>
> Thanks to you, I'm close. Very close.
> But, still, the folders below "Data" & "Media" are only shortcuts:
> http://farm8.staticflickr.com/7443/12581645514_2a07019a6d_o.jpg
>
> I'm not sure why, with Android 4.3, I'm only getting shortcuts, instead of
> the actual files, nor why I see a "Media" & "Data" hierarchy (since it
> should be all at the top level), so, I futzed about on the Galaxy S3.
>
> Settings->About Device->Build number->Build number->Build number
> Pressing "Build number" the third time turned on developer options.
>
> Settings->Developer options->USB debugging = ON
> But, that didn't seem to make any difference.
> (I'd show you a screenshot, but I can't access the Pictures/Screenshots
> folder because it's just a symbolic link, and not a directory.)
The question about "where is my MTP driver" has come up before.
MTP was added as a class, rather late in the USB development cycle.
That still doesn't explain why it had to be bundled with WMP.
At one time, Microsoft was having trouble getting people to
upgrade to the DRM-laden later versions of WMP, and the
theory was, it was a "carrot" to suck you into installing
the later version of WMP. While MTP is all about "digital rights
management", and preventing the transfer of commercial material,
that would not have prevented it from being a separate download,
just as a driver. WMP is not the only way you might talk to
a mobile device. At least, I hope not. I should be able to
write my own app if I want, and attempt to access files over MTP.
Maybe an Android user can explain the behavior you're seeing.
I haven't a clue what their file system is supposed to look like.
From the Wikipedia article:
"MTP and PTP specifically overcome this issue by making the unit
of managed storage a local file rather than an entire (possibly
very large) unit of mass storage at the block level. In this way,
MTP works like a transactional file system - either the entire file
is written/read or nothing. The storage media is not affected by
failed transfers."
So on a Windows computer, your disk is considered a block device,
and you ask for "Sectors". Whereas, with MTP, the unit of exchange
is "files". Which is why it doesn't matter what the file system is
on the Android end. As the protocol apparently exchanges "files".
The remaining question then is, why it isn't able to hop a symbolic
link and get to the real file at the end of it. Or for that matter,
how MTP deals with permissions on file systems - like, what
prevents MTP from traversing places it isn't supposed to go ?
Paul
Jim Chalderoni
Feb 17, 2014, 10:45:40 AM2/17/14
to
On Mon, 17 Feb 2014 05:43:14 -0500, Paul wrote:
> [MTP] was a "carrot" to suck you into installing
Media Player Classic works just fine), MS finally was able to "induce" me
into installing the WMP, for the first time in my life!
> Maybe an Android user can explain the behavior you're seeing.
> I haven't a clue what their file system is supposed to look like.
Normally, you see just two top level directories, "phone" and "sdcard".
Below that, are all the directories that I see now, only, they're actual
folders and not just icons to nothing.
Normally there is no distinction of "Data" and "Media" in either the
"phone" or the "sdcard" directories; so, somehow, WinXP *added* another
level of hierarchy.
To see that those odd "Data" and "Media" directdories don't actually exist,
I connected that same phone to Debian-based Linux, and, guess what? The
same phone mounted just fine, and it did *not* have those additional Data
and Media hierarchies. Also, the shortcuts were actual directories, like
they're supposed to be.
So, it's only on WinXP where this oddity occurs.
> The remaining question then is, why it isn't able to hop a symbolic
> link and get to the real file at the end of it.
I'm going to test the same phone on another WinXP system today.
Also I'm going to try another phone on this WinXP system.
I'll report back.
> [MTP] was a "carrot" to suck you into installing
> the later version of WMP.
Well, after more than fifteen years of never having any need for WMP (since
Media Player Classic works just fine), MS finally was able to "induce" me
into installing the WMP, for the first time in my life!
> Maybe an Android user can explain the behavior you're seeing.
> I haven't a clue what their file system is supposed to look like.
Below that, are all the directories that I see now, only, they're actual
folders and not just icons to nothing.
Normally there is no distinction of "Data" and "Media" in either the
"phone" or the "sdcard" directories; so, somehow, WinXP *added* another
level of hierarchy.
To see that those odd "Data" and "Media" directdories don't actually exist,
I connected that same phone to Debian-based Linux, and, guess what? The
same phone mounted just fine, and it did *not* have those additional Data
and Media hierarchies. Also, the shortcuts were actual directories, like
they're supposed to be.
So, it's only on WinXP where this oddity occurs.
> The remaining question then is, why it isn't able to hop a symbolic
> link and get to the real file at the end of it.
Also I'm going to try another phone on this WinXP system.
I'll report back.
Jim Chalderoni
Feb 17, 2014, 10:50:45 AM2/17/14
to
On Mon, 17 Feb 2014 06:49:28 +0000, David Taylor wrote:
> You should be thinking about moving on from Windows XP...
> Perhaps the problem will then go away.
It's a long story, but I just loaded that Windows XP this week onto that
laptop (which is actually used by my grandchild when she is visiting).
This Win7 laptop was acting up something fierce, so, I had recently called
Dell to get the installation disks, and it turned out that the Win7 laptop
was originally WinXP.
So, the only installation disks Dell could send me were those for WinXP
SP3. So that's why it has WinXP on it today.
BTW, there's nothing in Windows 7 or Windows 8 that a kid who mostly surfs
the web and plays games really needs. (But that's a topic for a different
thread!). So, Windows XP is fine (except for the artificial EOL issue.)
> You should be thinking about moving on from Windows XP...
> Perhaps the problem will then go away.
It's a long story, but I just loaded that Windows XP this week onto that
laptop (which is actually used by my grandchild when she is visiting).
This Win7 laptop was acting up something fierce, so, I had recently called
Dell to get the installation disks, and it turned out that the Win7 laptop
was originally WinXP.
So, the only installation disks Dell could send me were those for WinXP
SP3. So that's why it has WinXP on it today.
BTW, there's nothing in Windows 7 or Windows 8 that a kid who mostly surfs
the web and plays games really needs. (But that's a topic for a different
thread!). So, Windows XP is fine (except for the artificial EOL issue.)
David Taylor
Feb 17, 2014, 11:31:30 AM2/17/14
to
for Win-7 for that box which may improve stability.
In my view, "grandchild" and "kid" are just the class of users who may
benefit from the extra protection gained by not running with
Administrator privileges as XP defaults to out of the box, and for whom
the continuance of bug fixes may be of most benefit. Locking down
tighter with Win-7 or Win-8 may save some pain, but you are the one
making those judgement calls.
--
Cheers,
David
Web: http://www.satsignal.eu
Ben Ritchey
Feb 17, 2014, 1:02:26 PM2/17/14
to
Jim Chalderoni <jchal...@gmail.com> wrote:
> Anyone have a solution for the inability to mount an S3?
> http://farm8.staticflickr.com/7421/12573397013_63453e865e_o.jpg
>
> I had already downloaded and installed the Samsung driver found at:
> http://www.samsung.com/us/support/downloads
>
> Here is the Windows USB driver that I had prior installed:
> http://farm8.staticflickr.com/7301/12573396943_76d186ef6e_o.jpg
>
> But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
> There was a problem installing this software:
> SAMSUNG Mobile MTP Device
>
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
>
> Any suggestions
>
> ---
> This email is free from viruses and malware because avast! Antivirus protection is active.
> http://www.avast.com
I installed the Samsung drivers (http://www.samsung.com/kies/) inside of
the Kies software and mine is fine!
--
Ben aka cMech http://cmech.dynip.com
> Anyone have a solution for the inability to mount an S3?
> http://farm8.staticflickr.com/7421/12573397013_63453e865e_o.jpg
>
> I had already downloaded and installed the Samsung driver found at:
> http://www.samsung.com/us/support/downloads
>
> Here is the Windows USB driver that I had prior installed:
> http://farm8.staticflickr.com/7301/12573396943_76d186ef6e_o.jpg
>
> But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
> There was a problem installing this software:
> SAMSUNG Mobile MTP Device
>
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
>
> Any suggestions
>
> ---
> This email is free from viruses and malware because avast! Antivirus protection is active.
> http://www.avast.com
I installed the Samsung drivers (http://www.samsung.com/kies/) inside of
the Kies software and mine is fine!
--
Ben aka cMech http://cmech.dynip.com
Olaf Schmitt
Feb 17, 2014, 4:44:16 PM2/17/14
to
Download KIES from Samsung.
It should have alle drivers you need.
Olaf
Tommy
Feb 17, 2014, 5:02:49 PM2/17/14
to
"Jim Chalderoni" <jchal...@gmail.com> wrote in message
news:ldrljc$dgm$1...@speranza.aioe.org...
> On Mon, 17 Feb 2014 00:10:11 -0000, Tommy wrote:
>
>
>> Code 10 ??
>> Something else is using what samsungs driver should be using
>
> Hmmmmmmmmmmmmm........ I don't know what to make of that observation.
http://pcsupport.about.com/od/findbyerrormessage/a/code-10-error.htm
One other thing to reiterate :-)
Updating drivers sometimes work - but not always.
But, if the driver was corrupt or was being read wrongly for some reason
(ie.,,, a/v or other installed programmes)
then uninstalling the drivers, doing a CC registry cleaning and then
reinstalling the drivers *might* help.
I get this occasionally on this machine trying to back up or sync my iPad or
iPhone - don't ask me why or what - I just uninstall and start all over
again. Yet I have an older machine which never gives me an ounce of
bother - figger that ehh :-)
Keep us posted anyway on progress or lack of it :)
And (advisory cap on) so far I've not found a problem that this lot and/or
googling didn't fix - keep trying
Cheers
Tommy
news:ldrljc$dgm$1...@speranza.aioe.org...
> On Mon, 17 Feb 2014 00:10:11 -0000, Tommy wrote:
>
>
>> Code 10 ??
>> Something else is using what samsungs driver should be using
>
> Hmmmmmmmmmmmmm........ I don't know what to make of that observation.
http://pcsupport.about.com/od/findbyerrormessage/a/code-10-error.htm
One other thing to reiterate :-)
Updating drivers sometimes work - but not always.
But, if the driver was corrupt or was being read wrongly for some reason
(ie.,,, a/v or other installed programmes)
then uninstalling the drivers, doing a CC registry cleaning and then
reinstalling the drivers *might* help.
I get this occasionally on this machine trying to back up or sync my iPad or
iPhone - don't ask me why or what - I just uninstall and start all over
again. Yet I have an older machine which never gives me an ounce of
bother - figger that ehh :-)
Keep us posted anyway on progress or lack of it :)
And (advisory cap on) so far I've not found a problem that this lot and/or
googling didn't fix - keep trying
Cheers
Tommy
thetr...@gmail.com
Apr 1, 2014, 11:55:17 AM4/1/14
to
In my case I just need to follow two preconditions are fulfilled:
- SIM card removed from the phone before connecting USB cable
Note: only when Windows has finished recognizing the phone, if needed, it's also possible to reinsert the SIM card into the phone (while the phone is still hooked up to the PC).
...or...
- SIM card in the phone and "airplane mode" activated before connecting USB cable.
Note: only when Windows has finished recognizing the phone, if needed, it's also possible to disable the "airplane mode".
...then, as soon as the USB cable is connected, Windows does not give the infamous error and I can properly do what I want with "Kies".
:D
- SIM card removed from the phone before connecting USB cable
Note: only when Windows has finished recognizing the phone, if needed, it's also possible to reinsert the SIM card into the phone (while the phone is still hooked up to the PC).
...or...
- SIM card in the phone and "airplane mode" activated before connecting USB cable.
Note: only when Windows has finished recognizing the phone, if needed, it's also possible to disable the "airplane mode".
...then, as soon as the USB cable is connected, Windows does not give the infamous error and I can properly do what I want with "Kies".
:D
Alan Meyer
Apr 3, 2014, 8:29:17 PM4/3/14
to
On 2/17/2014 10:45 AM, Jim Chalderoni wrote:
> ...
Jim,
I'm not very knowledgeable about any of this. My only experience came
from buying a Nexus 7 and attempting to hook it up to my Ubuntu Linux
12.04 system - when I discovered that there's this thing called Media
Transport Protocol (MTP), and it's not the same as exposing a USB disk -
which is how all of my older devices appeared to Linux.
So, bearing my ignorance in mind, I think that MTP is purposely designed
to show its own view of the file system - only exposing "media"
directories - which it names in its own way. I don't think you can use
it to see other directories on the system, or to see the actual file
system hierarchy. This feature is intended to safeguard typical users
with very limited computer knowledge from doing things that will get
them in trouble, while also adding some error correction that is not
otherwise present.
I got MTP working on Linux but had to copy files to and from the
directories that MTP would expose, and move them outside of MTP from
where they were before, or where they should be after, the transfers
were complete.
I don't think the problem will be limited to XP. I think you'll also
see it on Win 7 and 8. I think it's an MTP design limitation, not an OS
limitation. But I don't know that for sure. Someone with direct
exeprience can say.
If you have a WiFi network I can suggest a much more flexible solution
than MTP. Install a WiFi file transfer program. I use the free
AirDroid application. It enables me to transfer files from any
directory on the device to wherever I want on any of my computers with
nothing but a WiFi connection and a web browser on the computers. It
wouldn't matter if they are Windows, Linux, or Mac. If they've got a
web browser and a WiFi device, they'll work.
I wouldn't be surprised if AirDroid is reading my address book and
selling all my contacts to Elbonian spammers but, what the heck, the
Elbonians already have my email addresses from all the other Android
spyware programs I've installed - or Google has installed for me.
Aside from that issue, AirDroid is a very powerful program that does a
lot besides file transfer, and it has a very elegant and effective user
interface. And there's no installation hassle. Just get it from the
Google Play store and that's it.
Alan
> ...
> Normally, you see just two top level directories, "phone" and "sdcard".
> Below that, are all the directories that I see now, only, they're actual
> folders and not just icons to nothing.
>
> Normally there is no distinction of "Data" and "Media" in either the
> "phone" or the "sdcard" directories; so, somehow, WinXP *added* another
> level of hierarchy.
>
> To see that those odd "Data" and "Media" directdories don't actually exist,
> I connected that same phone to Debian-based Linux, and, guess what? The
> same phone mounted just fine, and it did *not* have those additional Data
> and Media hierarchies. Also, the shortcuts were actual directories, like
> they're supposed to be.
>
> So, it's only on WinXP where this oddity occurs.
> ...
> Below that, are all the directories that I see now, only, they're actual
> folders and not just icons to nothing.
>
> Normally there is no distinction of "Data" and "Media" in either the
> "phone" or the "sdcard" directories; so, somehow, WinXP *added* another
> level of hierarchy.
>
> To see that those odd "Data" and "Media" directdories don't actually exist,
> I connected that same phone to Debian-based Linux, and, guess what? The
> same phone mounted just fine, and it did *not* have those additional Data
> and Media hierarchies. Also, the shortcuts were actual directories, like
> they're supposed to be.
>
> So, it's only on WinXP where this oddity occurs.
Jim,
I'm not very knowledgeable about any of this. My only experience came
from buying a Nexus 7 and attempting to hook it up to my Ubuntu Linux
12.04 system - when I discovered that there's this thing called Media
Transport Protocol (MTP), and it's not the same as exposing a USB disk -
which is how all of my older devices appeared to Linux.
So, bearing my ignorance in mind, I think that MTP is purposely designed
to show its own view of the file system - only exposing "media"
directories - which it names in its own way. I don't think you can use
it to see other directories on the system, or to see the actual file
system hierarchy. This feature is intended to safeguard typical users
with very limited computer knowledge from doing things that will get
them in trouble, while also adding some error correction that is not
otherwise present.
I got MTP working on Linux but had to copy files to and from the
directories that MTP would expose, and move them outside of MTP from
where they were before, or where they should be after, the transfers
were complete.
I don't think the problem will be limited to XP. I think you'll also
see it on Win 7 and 8. I think it's an MTP design limitation, not an OS
limitation. But I don't know that for sure. Someone with direct
exeprience can say.
If you have a WiFi network I can suggest a much more flexible solution
than MTP. Install a WiFi file transfer program. I use the free
AirDroid application. It enables me to transfer files from any
directory on the device to wherever I want on any of my computers with
nothing but a WiFi connection and a web browser on the computers. It
wouldn't matter if they are Windows, Linux, or Mac. If they've got a
web browser and a WiFi device, they'll work.
I wouldn't be surprised if AirDroid is reading my address book and
selling all my contacts to Elbonian spammers but, what the heck, the
Elbonians already have my email addresses from all the other Android
spyware programs I've installed - or Google has installed for me.
Aside from that issue, AirDroid is a very powerful program that does a
lot besides file transfer, and it has a very elegant and effective user
interface. And there's no installation hassle. Just get it from the
Google Play store and that's it.
Alan
Jim Chalderoni
Feb 16, 2014, 5:20:10 PM2/16/14
to
Tommy
Feb 16, 2014, 5:49:19 PM2/16/14
to
"Jim Chalderoni" <jchal...@gmail.com> wrote in message
news:ldrdj8$qje$1...@speranza.aioe.org...
> Anyone have a solution for the inability to mount an S3?
> http://farm8.staticflickr.com/7421/12573397013_63453e865e_o.jpg
>
> I had already downloaded and installed the Samsung driver found at:
> http://www.samsung.com/us/support/downloads
>
> Here is the Windows USB driver that I had prior installed:
> http://farm8.staticflickr.com/7301/12573396943_76d186ef6e_o.jpg
>
> But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
> There was a problem installing this software:
> SAMSUNG Mobile MTP Device
>
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
Have you gone nto "My COmputer" "Manage" "System Devices "
> http://farm8.staticflickr.com/7421/12573397013_63453e865e_o.jpg
>
> I had already downloaded and installed the Samsung driver found at:
> http://www.samsung.com/us/support/downloads
>
> Here is the Windows USB driver that I had prior installed:
> http://farm8.staticflickr.com/7301/12573396943_76d186ef6e_o.jpg
>
> But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
> There was a problem installing this software:
> SAMSUNG Mobile MTP Device
>
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
See if its in there
If not go and press "scan for hardware changes"
Or
Click "Acrion" and scan for hardwae changes - it may or should seek drivers
Are you putting the drivers into system - system 32 - or into the samsung
folderrs
Cheers
TOmmy
Jim Chalderoni
Feb 16, 2014, 6:34:49 PM2/16/14
to
On Sun, 16 Feb 2014 22:49:19 -0000, Tommy wrote:
> Have you gone nto "My COmputer" "Manage" "System Devices "
> See if its in there
It's definitely not there, even with the phone plugged in and unlocked:
> Have you gone nto "My COmputer" "Manage" "System Devices "
> See if its in there
http://farm8.staticflickr.com/7394/12575971463_a1606d555d_o.jpg
> If not go and press "scan for hardware changes"
SAMSUNG Mobile USB Composite Device
http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
> Are you putting the drivers into system - system 32 - or into
Ummmmmmm.. I don't know what a "samsung folder" is, nor did I put any
'drivers' anywhere. I just doubleclicked on the Samsung executable,
and it did whatever it did. The only thing it asked me was where it
should go, and I told the Samsung software to install in:
D:\apps\hardware\phone\samsung\drivers
http://farm8.staticflickr.com/7378/12576325024_1bf8fd590d_o.jpg
I put all my Windows apps in D:\apps, so that shouldn't be a problem.
Jim Chalderoni
Feb 16, 2014, 6:38:02 PM2/16/14
to
On Sun, 16 Feb 2014 15:34:49 -0800, Jim Chalderoni wrote:
> Now it's there, but, it has a yellow exclamation point, saying:
> SAMSUNG Mobile USB Composite Device
> http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
Do you think the missing "SM Bus Controller" is the problem?
> Now it's there, but, it has a yellow exclamation point, saying:
> SAMSUNG Mobile USB Composite Device
> http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
http://farm4.staticflickr.com/3726/12575928455_c788f4eb6b_o.jpg
Jim Chalderoni
Feb 16, 2014, 7:03:28 PM2/16/14
to
On Sun, 16 Feb 2014 15:38:02 -0800, Jim Chalderoni wrote:
> Do you think the missing "SM Bus Controller" is the problem?
> http://farm4.staticflickr.com/3726/12575928455_c788f4eb6b_o.jpg
After googling and reading the following articles:
> Do you think the missing "SM Bus Controller" is the problem?
> http://farm4.staticflickr.com/3726/12575928455_c788f4eb6b_o.jpg
http://www.suggest-a-fix.com/index.php?/topic/180-windows-wont-install-samsung-mtp-driver/
http://www.khattam.info/solved-failed-installing-samsung-mobile-mtp-device-error-code-10-this-device-cannot-start-2012-09-16.html
http://forum.xda-developers.com/showpost.php?p=27782348&postcount=2
http://forum.xda-developers.com/showthread.php?t=1749201
http://support.t-mobile.com/thread/28807
I tried this approach suggested by Microsoft:
http://answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/mtp-usb-device-drivers-will-not-install-correctly/0ee71b7c-4ae7-403f-abbb-63c7ed9a79f9
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/mtp-usb-device-drivers-were-not-installed/00b4f831-6381-4eae-98ef-f2c00bcdb35b
But even that failed to re-install all the drivers by
uninstalling every line in the Universal Serial Bus controllers
entry of the Windows Device Manager.
But, after it rebooted and re-installed, I still have a yellow
exclamation point next to the line which says:
SAMSUNG Mobile USB Composite Device
http://farm4.staticflickr.com/3680/12576518963_b9bde6a37e_o.jpg
SAMSUNG Mobile USB Composite Device
I'm stuck.
Tommy
Feb 16, 2014, 7:10:11 PM2/16/14
to
"Jim Chalderoni" <jchal...@gmail.com> wrote in message
news:ldrhvc$62a$1...@speranza.aioe.org...
> On Sun, 16 Feb 2014 22:49:19 -0000, Tommy wrote:
>
>> Have you gone nto "My COmputer" "Manage" "System Devices "
>> See if its in there
>
> It's definitely not there, even with the phone plugged in and unlocked:
> http://farm8.staticflickr.com/7394/12575971463_a1606d555d_o.jpg
>
>> If not go and press "scan for hardware changes"
> Now it's there, but, it has a yellow exclamation point, saying:
> SAMSUNG Mobile USB Composite Device
> http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
)
>
>> Have you gone nto "My COmputer" "Manage" "System Devices "
>> See if its in there
>
> It's definitely not there, even with the phone plugged in and unlocked:
> http://farm8.staticflickr.com/7394/12575971463_a1606d555d_o.jpg
>
>> If not go and press "scan for hardware changes"
> Now it's there, but, it has a yellow exclamation point, saying:
> SAMSUNG Mobile USB Composite Device
> http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
Uninstall it and then plug phone back in and reinstall drivers - did you get
a disc with it...
Right click on it and ask it to update drivers - you should get two
choices - (in your Computer or on the internet
>> Are you putting the drivers into system - system 32 - or into
>> the samsung folders?
>
> Ummmmmmm.. I don't know what a "samsung folder" is, nor did I put any
> 'drivers' anywhere. I just doubleclicked on the Samsung executable,
> and it did whatever it did. The only thing it asked me was where it
> should go, and I told the Samsung software to install in:
> D:\apps\hardware\phone\samsung\drivers
surely there is a folder in C/:Programme files/Samsung
> http://farm8.staticflickr.com/7378/12576325024_1bf8fd590d_o.jpg
Code 10 ??
Something else is using what samsungs driver should be using
> I put all my Windows apps in D:\apps, so that shouldn't be a problem.
Just for old times sake, try putting it into C Programmes and if it works
that way, cut'n'paste back into D programme files
Best I can offer
Cheers
Tommy
Jim Chalderoni
Feb 16, 2014, 7:36:41 PM2/16/14
to
On Mon, 17 Feb 2014 00:10:11 -0000, Tommy wrote:
> Uninstall it and then plug phone back in and reinstall drivers
I did that, while you were posting, so you probably haven't
seen that post. The result was the same thing after rebooting
and allowing Windows to install whatever it could install on its own.
http://farm4.staticflickr.com/3680/12576518963_b9bde6a37e_o.jpg
> Right click on it and ask it to update drivers - you should get two
> choices - (in your Computer or on the internet
> I'd suggest you place it into a named (samsung) folder on the C drive -
> surely there is a folder in C/:Programme files/Samsung
As a general rule, I put nothing into C:\Program Files, but looking
> surely there is a folder in C/:Programme files/Samsung
there, I see only garbage (none of which I purposefully would have
put there since I never install into Program Files). But looking,
there is nothing about Samsung in the Program Files folder anyway:
http://farm3.staticflickr.com/2807/12576679885_8ba79cdec5_o.jpg
> Code 10 ??
> Something else is using what samsungs driver should be using
Hmmmmmmmmmmmmm........ I don't know what to make of that observation.
> Just for old times sake, try putting it into C Programmes and if it works
> that way, cut'n'paste back into D programme files.
I will try that, and reboot, and let you know what happens.
But, it would be a dumb program if it were hard coded to only
work in C:\Program Files in the first place. But I'll try.
Jim Chalderoni
Feb 16, 2014, 7:48:17 PM2/16/14
to
On Mon, 17 Feb 2014 00:10:11 -0000, Tommy wrote:
> Right click on it and ask it to update drivers - you should get two
> choices - (in your Computer or on the internet
This is interesting!
> choices - (in your Computer or on the internet
http://farm8.staticflickr.com/7382/12577180283_2ef1c64a23_o.jpg
I can easily point Windows to the D:\apps directory where
Samsung installed "stuff", but the Windows button is grayed
out until/unless I actuall descend into one of the named
sub folders in that Samsung hierarchy.
But I can't figure out WHICH named subfolder to descend into.
The names are positively wierd.
Which of these Samsung subfolders would you choose for the driver?
Directory of D:\apps\hardware\phone\samsung\drivers\galaxys3
02/16/2014 04:46 PM <DIR> .
02/16/2014 04:46 PM <DIR> ..
02/16/2014 11:58 AM <DIR> 01_Simmental
02/16/2014 11:58 AM <DIR> 02_Siberian
02/16/2014 11:58 AM <DIR> 03_Swallowtail
02/16/2014 11:58 AM <DIR> 04_semseyite
02/16/2014 11:58 AM <DIR> 07_Schorl
02/16/2014 11:58 AM <DIR> 09_Hsp
02/16/2014 11:58 AM <DIR> 11_HSP_Plus_Default
02/16/2014 11:58 AM <DIR> 16_Shrewsbury
02/16/2014 11:58 AM <DIR> 20_NXP_Driver
02/16/2014 11:58 AM <DIR> 24_flashusbdriver
02/16/2014 11:58 AM <DIR> 25_escape
12/25/2013 09:42 PM 992,000 dgderapi.dll
12/25/2013 09:41 PM 319,456 DIFxAPI.dll
02/16/2014 11:54 AM <DIR> lang
12/25/2013 09:43 PM 1,061,632 Uninstall.exe
3 File(s) 2,373,088 bytes
Jim Chalderoni
Feb 16, 2014, 8:06:01 PM2/16/14
to
On Sun, 16 Feb 2014 16:48:17 -0800, Jim Chalderoni wrote:
> This is interesting!
> http://farm8.staticflickr.com/7382/12577180283_2ef1c64a23_o.jpg
I think I realized what the "problem" is, but not the solution.
> This is interesting!
> http://farm8.staticflickr.com/7382/12577180283_2ef1c64a23_o.jpg
Notice that, following your advice, I was able to choose an
arbitrary subfolder in the Samsung driver hierarchy, which
installed "something", so that there is no longer a yellow
exclamation mark next to the SAMSUNG entry in the USB section.
But, notice WHAT Windows installed!
http://farm6.staticflickr.com/5539/12577522553_328033218a_o.jpg
It installed a "Samsung Mobile USB Composite Device"!
Isn't it supposed to install a "Samsung Mobile MTP Device"????????
Jim Chalderoni
Feb 16, 2014, 8:07:43 PM2/16/14
to
On Sun, 16 Feb 2014 15:34:49 -0800, Jim Chalderoni wrote:
> Now it's there, but, it has a yellow exclamation point, saying:
> SAMSUNG Mobile USB Composite Device
> http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
Do you think the "SM Bus Controller" is the problem?
> SAMSUNG Mobile USB Composite Device
> http://farm3.staticflickr.com/2877/12575971373_bc2d3c7435_o.jpg
http://farm4.staticflickr.com/3726/12575928455_c788f4eb6b_o.jpg
Jim Chalderoni
Feb 16, 2014, 8:22:41 PM2/16/14
to
On Sun, 16 Feb 2014 17:07:43 -0800, Jim Chalderoni wrote:
> Do you think the "SM Bus Controller" is the problem?
> http://farm4.staticflickr.com/3726/12575928455_c788f4eb6b_o.jpg
After googling a while, I realized the SM Bus Controller
> Do you think the "SM Bus Controller" is the problem?
> http://farm4.staticflickr.com/3726/12575928455_c788f4eb6b_o.jpg
problem was wholly unrelated to the MTP problem.
I solved the SM Bus Controller problem:
http://farm8.staticflickr.com/7355/12577797283_506f19ce72_o.jpg
To solve the SM Bus Controller problem, I simply had to reinstall
the Dell Intel Chipset Device Drivers.
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=DSN_19E6CBF76CAE721DE0401E0A55170412
But solving the SM Bus Controller problem didn't' solve the
lack of MTP drivers for Windows.
SIDENOTE: Where do you get MTP drivers for Windows anywayt?
Jim Chalderoni
Feb 16, 2014, 8:53:05 PM2/16/14
to
On Sun, 16 Feb 2014 17:22:41 -0800, Jim Chalderoni wrote:
> Where do you get MTP drivers for Windows anywayt?
I found the Windows MTP drivers at the Microsoft Windows
> Where do you get MTP drivers for Windows anywayt?
Media Transfer Protocol Porting Kit location:
http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=19153
It installed something called the "MTP Porting Kit Setup" by MS:
http://farm4.staticflickr.com/3694/12578305623_840dfb29dd_o.jpg
I'll need to reboot in order to see if that installed the
necessary MTP drivers.
Is this where you get YOUR Windows MTP drivers?
Paul
Feb 16, 2014, 9:16:15 PM2/16/14
to
perhaps you can figure out which "arbitrary" folder to use.
Each arbitrary folder, has INF files which determine via
VID and PID values, whether they should be installed or not.
http://web.archive.org/web/20070307104203/http://download.microsoft.com/download/e/b/a/eba1050f-a31d-436b-9281-92cdfeae4b45/UVCView.x86.exe
As for your question about "where does the Windows MTP driver
come from". Of all the absurd things, it comes with advanced
versions of Windows Media Player (WMP). I expect if an OS
is modern enough, it should be a built-in class driver.
http://en.wikipedia.org/wiki/Media_Transfer_Protocol
"Windows XP requires Windows Media Player 10 or higher;
later Windows versions have built-in [MTP] support."
According to this, a Galaxy S III is
http://www.linux-usb.org/usb.ids
04e8 Samsung Electronics Co., Ltd
6860 GT-I9100 Phone [Galaxy S II], GT-I9300 Phone [Galaxy S III], GT-P7500 [Galaxy Tab 10.1]
6865 GT-I9300 Phone [Galaxy S III] (PTP mode)
6866 GT-I9300 Phone [Galaxy S III] (debugging mode)
When I look in SAMSUNG_USB_Driver_for_Mobile_Phones_v1.5.33.0.exe,
the nearest match appears to be the 25_escape folder.
The ssudmtp.inf file in particular in 25_escape, looks
like it's deferring to the driver already in the Windows OS.
*******
Include = wpdmtp.inf
; no sys copyfiles - the sys files are already in place
*******
You would check your C: partition, and see if a wdpmtp.inf
or related, already exists. As that's what the Samsung is
calling for assistance. The only purpose of the Samsung
ssudmtp.inf file, is to get Device Manager to display
"SAMSUNG Mobile MTP Device". It then hands off control
to wdpmtp.inf, so Microsoft can finish the job.
HTH,
Paul
Jim Chalderoni
Feb 16, 2014, 9:56:32 PM2/16/14
to
On Sun, 16 Feb 2014 17:53:05 -0800, Jim Chalderoni wrote:
> I'll need to reboot in order to see if that installed the
> necessary MTP drivers.
It failed.
> I'll need to reboot in order to see if that installed the
> necessary MTP drivers.
When I plug in the Samsung Galaxy S3, I get 5 bubble messages,
in the following sequence:
http://farm3.staticflickr.com/2854/12579367635_1b1e686446_o.gif
! Found New Hardware
MTP
! Found New Hardware
SAMSUNG Mobile MTP Device
! Found New Hardware
MTP
! Found New Hardware
SAMSUNG Mobile MTP Device
Cannot Install this Hardware
There was a problem installing this hardware:
SAMSUNG Mobile MTP Device
An error occurred during the installation of the device
The required section was not found in the INF.
Click Finish to close the wizard.
! Found New Hardware
A problem occurred during the hardware installation. Your new
hardware might not work properly.
Jim Chalderoni
Feb 16, 2014, 10:26:20 PM2/16/14
to
On Sun, 16 Feb 2014 21:16:15 -0500, Paul wrote:
> If you check the VID and PID of the Samsung with UVCView,
> perhaps you can figure out which "arbitrary" folder to use.
> Each arbitrary folder, has INF files which determine via
> VID and PID values, whether they should be installed or not.
>
> http://web.archive.org/web/20070307104203/http://download.microsoft.com/download/e/b/a/eba1050f-a31d-436b-9281-92cdfeae4b45/UVCView.x86.exe
I installed it, and ran it, but that "USB Device Viewer" has some pretty
> If you check the VID and PID of the Samsung with UVCView,
> perhaps you can figure out which "arbitrary" folder to use.
> Each arbitrary folder, has INF files which determine via
> VID and PID values, whether they should be installed or not.
>
> http://web.archive.org/web/20070307104203/http://download.microsoft.com/download/e/b/a/eba1050f-a31d-436b-9281-92cdfeae4b45/UVCView.x86.exe
complicated output. I'm still trying to figure out how to use it to help
debug the problem.
http://farm8.staticflickr.com/7389/12580384274_5a8c89a8c2_o.jpg
Jim Chalderoni
Feb 16, 2014, 11:23:40 PM2/16/14
to
On Sun, 16 Feb 2014 21:16:15 -0500, Paul wrote:
> "Windows XP requires Windows Media Player 10 or higher;
> later Windows versions have built-in [MTP] support."
Now that's interesting!
> later Windows versions have built-in [MTP] support."
(EDIT: You're a genius!)
I have never used Windows Media Player (I use the K-Lite Codec Pack, which
not only supplies every codec known to man, but it also supplies the
compact Media Player Classic program, which has worked for me, for many
years.
Until now!
Looking for the Windows version of the media player bloatware, I find it,
unused, over here (where I've never installed anything):
C:\Program Files\Windows Media Player
Running wmplayer.exe, I get a "Welcome to Windows Media Player 8 Series"
message. http://farm4.staticflickr.com/3777/12580720724_e72f8d6b06_o.jpg
So, I clearly don't have WMP version 10 on this WinXP SP10 installation.
As much as I hate to install bloatware, I need MTP, so I found WMP here:
http://www.microsoft.com/en-us/download/details.aspx?id=20426
So, I installed WMP 10:
http://farm4.staticflickr.com/3832/12580562583_5d3e060c8d_o.jpg
http://farm8.staticflickr.com/7291/12581051604_991ae33cd7_o.jpg
I haven't rebooted yet, but I just plugged in the Galaxy S3 and
a strange (but welcome) popup message showed up:
"MTP Media Player: Windows can perform the same action each time
you connect this device. What do you want Windows to do?
Synchronize media files to this device using Windows Media Player.
Take no action."
http://farm4.staticflickr.com/3804/12580660255_6930d27ae9_o.jpg
I told it to take no action (mainly because I don't store any music
files on my Android phone anyway).
Better yet.I don't see any hardware bubble errors popping up!
And, whereas before, we only had this entry in the Device Manager:
Universal Serial Bus controllers
SAMSUNG Mobile USB Composite Device
We now have an additional entry in the Device Manager:
Windows Portable Devices
SAMSUNG Mobile MTP Device
http://farm4.staticflickr.com/3709/12580787355_2c508c0027_o.jpg
Woo hoo! You're a genius!
(How on earth you knew that MTP came with WMP is beyond me!)
Jim Chalderoni
Feb 16, 2014, 11:40:01 PM2/16/14
to
On Sun, 16 Feb 2014 20:23:40 -0800, Jim Chalderoni wrote:
> Woo hoo! You're a genius!
> (How on earth you knew that MTP came with WMP is beyond me!)
Just as you had suggested, it seems that Windows Media Player 10,
> Woo hoo! You're a genius!
> (How on earth you knew that MTP came with WMP is beyond me!)
somehow, installed (enabled?) the following MTP driver on WinXPSP3:
SAMSUNG Mobile MTP Device
C:\WINDOWS\System32\Drivers\wpdusb.sys
Driver Provider: SAMSUNG Electronics Co., Ltd.
Driver Date: 12/11/2013
Driver Version: 2.11.6.0
And, better yet, both the internal memory & SD card now show up in Windows!
http://farm8.staticflickr.com/7327/12581321444_c28f0dbca8_o.jpg
I still haven't rebooted WinXP since installing MTP, so maybe that is why
only the directories on the Android phone are visible - but not the
all-important files.
http://farm4.staticflickr.com/3752/12580962025_2fe4419b90_o.jpg
When, in Windows, I step into the Data or Media folders for either the
internal memory or the SD card on the phone, all I get are shortcuts
(even with the phone clearly unlocked and ready for use).
Jim Chalderoni
Feb 16, 2014, 11:59:10 PM2/16/14
to
On Sun, 16 Feb 2014 20:40:01 -0800, Jim Chalderoni wrote:
> So, I will reboot the WinXP PC and the Samsung Galaxy S3 & report back.
Thanks to you, I'm close. Very close.
> So, I will reboot the WinXP PC and the Samsung Galaxy S3 & report back.
But, still, the folders below "Data" & "Media" are only shortcuts:
http://farm8.staticflickr.com/7443/12581645514_2a07019a6d_o.jpg
I'm not sure why, with Android 4.3, I'm only getting shortcuts, instead of
the actual files, nor why I see a "Media" & "Data" hierarchy (since it
should be all at the top level), so, I futzed about on the Galaxy S3.
Settings->About Device->Build number->Build number->Build number
Pressing "Build number" the third time turned on developer options.
Settings->Developer options->USB debugging = ON
But, that didn't seem to make any difference.
(I'd show you a screenshot, but I can't access the Pictures/Screenshots
folder because it's just a symbolic link, and not a directory.)
David Taylor
Feb 17, 2014, 1:49:28 AM2/17/14
to
On 16/02/2014 22:20, Jim Chalderoni wrote:
> Anyone have a solution for the inability to mount an S3?
> http://farm8.staticflickr.com/7421/12573397013_63453e865e_o.jpg
>
> I had already downloaded and installed the Samsung driver found at:
> http://www.samsung.com/us/support/downloads
>
> Here is the Windows USB driver that I had prior installed:
> http://farm8.staticflickr.com/7301/12573396943_76d186ef6e_o.jpg
>
> But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
> There was a problem installing this software:
> SAMSUNG Mobile MTP Device
>
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
>
> Any suggestions
> Anyone have a solution for the inability to mount an S3?
> http://farm8.staticflickr.com/7421/12573397013_63453e865e_o.jpg
>
> I had already downloaded and installed the Samsung driver found at:
> http://www.samsung.com/us/support/downloads
>
> Here is the Windows USB driver that I had prior installed:
> http://farm8.staticflickr.com/7301/12573396943_76d186ef6e_o.jpg
>
> But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
> There was a problem installing this software:
> SAMSUNG Mobile MTP Device
>
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
>
> Any suggestions
You should be thinking about moving on from Windows XP...
Perhaps the problem will then go away.
Perhaps the problem will then go away.
Olaf Schmitt
Feb 17, 2014, 3:54:10 AM2/17/14
to
Am 16.02.2014 23:20, schrieb Jim Chalderoni:
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
>
Hello!
> The result is that the S3 won't mount onto the WinXP SP3 PC with
> the Samsung Galaxy S3 in MTP mode.
>
Try this:
1) Install Nexus Root Toolkit
http://www.wugfresh.com/nrt/
OK, it is for Nexus, but we only need the device manager and USBDeview.
2) Plug in your Samsung
3) Start the programm and select "Full driver Installazion Guide..:"
4) Goto Step one and select "Lauch device manager" and delete all
drivers for the Samsung.
Please select: remove drivers from disk.
5) Launch "USBDeview"
Remove every thing with the name Samsung.
6) Remove device from computer
7) Restatrt computer
8) Plug in your Samsung an install the NEW drivers.
Hope, this helps.
I only read: comp.mobile.androidm so place your answer there.
katan...@gmail.com
Apr 15, 2019, 12:42:42 PM4/15/19
to
Hello, I'm new to the forum and I was experiencing the same issue in windows xp. I had the samsung drivers from kies, the adb drivers but i wasn't able to look at my files.
There are several things I did. Uninstalled all drivers, install from kies. Update usb drivers, etc. I made sure the usbstor inf, usbstor.pnf and usbstor.sys were updated. Samsung mtp finally showed up but files were empty,so I read that mtp was connected to the windows player.
I connected the phone to kies and did a connection test. Kies result: reinstall windows media player. I actually had WMP10, looked up WMP11 on the microsoft page, upgraded, restarted pc, connected phone and finally, the drives showed up with no issues. So, if anyone else is experiencing the same problem, kies will give you the answer.
There are several things I did. Uninstalled all drivers, install from kies. Update usb drivers, etc. I made sure the usbstor inf, usbstor.pnf and usbstor.sys were updated. Samsung mtp finally showed up but files were empty,so I read that mtp was connected to the windows player.
I connected the phone to kies and did a connection test. Kies result: reinstall windows media player. I actually had WMP10, looked up WMP11 on the microsoft page, upgraded, restarted pc, connected phone and finally, the drives showed up with no issues. So, if anyone else is experiencing the same problem, kies will give you the answer.
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