Getting Sendmail to feed RT

[NPG]

I've set up request tracker on a server and am trying to get sendmail to feed it.

Here are the entries in the alias file

support: "|/etc/mail/smrsh/rt-mailgate --queue general --action
correspond --url http://example.com/rt/"
support-comment: "|/etc/mail/smrsh/rt-mailgate --queue general --action
comment --url http://example.com/rt/"

I ran newaliases, so that shouldn't be the issue.
I'm getting the following in the logs when I send it mail.

Aug 27 23:49:15 host sm-mta[31267]: o7RNnFZx031266:
to="|/etc/mail/smrsh/rt-mailgate --queue general --action correspond --url
http://example.com/rt/", ctladdr=<sup...@cs6.cmpublishers.com> (8/0),
delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30801, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/lib/sm.bin/smrsh) exited with EX_TEMPFAIL

or

Aug 27 23:52:56 host sm-mta[32626]: o7RNqu4G032624:
to="|/etc/mail/smrsh/rt-mailgate --queue general --action correspond --url
http://example.com/rt/", ctladdr=<sup...@cs6.cmpublishers.com> (8/0),
delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30801, dsn=4.0.0,
stat=Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

It doesn't seem that smrsh or the lack thereof is messing things up.
If sendmail is restarted the messages fail with the following log entry.

Aug 27 23:49:58 host sm-mta[32177]: o7RNnFZx031266: o7RNnwN1032177: DSN:
"|/etc/mail/smrsh/rt-mailgate --queue general --action correspond --url
http://example.com/rt/"... Cannot mail directly to programs

The only other detail I can think of is that the sendmail is what is packaged
with debian.

Any ideal what I'm missing here?
Thanks

--
Sincerely,

Nathan Gibbs

Systems Administrator
Christ Media
http://www.cmpublishers.com

[NPG]

* NPG wrote:
> I've set up request tracker on a server and am trying to get sendmail to feed it.
>
>

> Any ideal what I'm missing here?
> Thanks
>

I figured it out.

i was doing all the stuff on the sendmail side OK.

A misconfigured ACL on the RT side was causing the failure.

LOL