Help with mail.com!!!!!!!!
George Dodd
It's been fine for about 9 months, but 48hrs ago I stopped receiving any
mail (it's being forwarded automatically).When I tried to access my account
via their web page I received a standard error message saying incorrect
username or password. Have retried numerous times,but no luck.
Needless to say no response from Mail.com technical support!!!!!
Any ideas as to who to contact or what the problem may be will be very much
appreciated!!!
Many thanks
George.
Adrian Patterson
One message I received this morning got delayed by 53 hours. This is very
annoying.
George, like you I've had no joy from Mail.com technical support. Of course,
Mail.com personal e-mail services are now owned by Net2Phone - I'd like to
throw a virtual brick at them...
Ade.
No Spam
Adrian Patterson <a...@spamcop.net> wrote in message news:<3B04E732...@spamcop.net>...
César Blecua Udías
I'm an iName user since a few years ago, when it still wasn't owned by
Mail.com. During all this time, I've been experiencing "reasonable"
problems (by "reasonable" I mean the services being down for less than a
week). That was forgettable, because there were a lot of months of good
operation in-between those "bad weeks".
However, the situation has changed:
iName services (and I guess Mail.com as well) have been down too many
times this year.
The current period of problems which began on 04/27/01 has not finished
yet. Today it's 05/19/01. Messages are delayed for days. I'm afraid some
of them could have been lost.
The iName tech support says they're upgrading to Mail 4.0
If anybody has deeper information about the current iName/Mail.com
situation, please post some links to it. In this moment I'm using my ISP
email account, so you can reply to it.
César
cesar...@ono.com
Adrian Patterson
...yesterday the delay was down to about 18 hours (compared to over 50 hours last
week).
Interestingly I sent two complaints to mail...@staff.mail.com last
Wednesday/Friday and the difference between the auto-response numbers was 30666.
That's a hell of a lot of complaints for two days!
Adrian.
Adrian Patterson
Striker
years. It was nice while it lasted, but I haven't received any email
since last monday 14 May. I have missed at least 500 messages. I will
never know what I lost business or personal.
boofonz
Things are getting worse by the day. I just received email that was 5 days old.
Are we going to lose iName.com ? Are they in financial trouble ?
Adrian Patterson
using a forward, using POP, or reading your email online? If the former,
perhaps you're forward is broken? I noticed that mail.com sent some test
emails a couple of weeks ago, presumably to identify which
addresses/forwards were not in use (so that they could drop them).
I'm still getting some emails through with a couple of days delay, but new
emails are coming through quicker. I suspect that things will get back to
normal at the weekend (when their servers are less stressed).
Adrian.
Adrian Patterson
Here's the text of their message...
------------------------------>8------------------------------
We are aware of the problems you have been experiencing with your e-mail
service and we apologize for the inconvenience this may have caused you. We
know that your e-mail is important to you and we are working around the clock
to restore service as quickly as possible.
What is going on? In an effort to bring you a higher level of service we are
upgrading all e-mail accounts to an entirely new system. Unfortunately, this
process is very slow, as we need to move all e-mail messages and Address Book
entries for all members. We appreciate your patience while we complete this
process. We remain confident that you will be happy with the new service once
the upgrade is complete.
What should you expect? Delayed transfer of messages - depending on the size of
your current mailbox, you may experience a delay in seeing all your old mail on
the new system. (e.g. previously received messages in your inbox or other
folders.) Additionally, you may experience a delay in seeing all of your
Address Book entries. If you experience more than a few days of delay, you may
contact customer service at migr...@staff.mail.com for help.
Please note: Your information is safe - it is not lost
Delayed delivery of new mail - we know there are delays in receiving new
messages. This is a symptom of the heavy traffic going through our mail systems
while we upgrade all accounts to the new version. This is a temporary problem
and will be resolved as soon as possible - it is a top priority.
Customer Support
To reach customer service, please send an e-mail to migr...@staff.mail.com.
We truly appreciate your patience during this upgrade. We know how frustrating
it is not to have full access to your e-mail. Thank you for your understanding
- we are doing everything feasible to complete this process as quickly as
possible.
Sincerely,
The Mail.com Team
------------------------------>8------------------------------
Adrian.
Striker
administrator and know that it is up and working. I think the mail is
sitting on the old server and not being forwarded anywhere. I just
sent yet another email to the migration team. I will dump them
completely on Friday. I haven't received a single peice of mail.
Striker
>
César Blecua Udías
>
> Finally, Mail.com have put something on their web site (http://www.mail.com).
> Here's the text of their message...
>
>
Thanks a lot for pasting that information, Adrian. I wish we didn't lost
our mail. They say the mailboxes are safe. Let's hope so.
César
cesar...@ono.om
boo...@mindspring.com
Thank you very much for this information.
It is comforting to know that some day service
will be restored !
A.H.
I've had an account since 1997 when they were charging something
like $50-80 for a "prestigious" lifetime address. Not so prestigious
anymore, when they started giving them out for free. It was a patently
dishonest effort to get people like me to finance their growth into
an awful mass-market system.
I've always had problems with them, like unsolicited "special offers",
terrible lag, problems with attachments, unwanted banners/pop-ups,
but never anything quite as annoying as this. I've never known their
customer service to respond to anything. I'd like to give them up once
and for all, but i've been giving out my address for 4 years and have
it on my business cards. Today is especially bad because i'm expecting
an email invitation to an important event tonight. I'm at the edge of
my seat because I don't know if it will come in time, and I can't call
about it because i'm not sure that I am invited. I'm surprised that no
consumer groups have taken anything up with them in all this time
(or have they?)
<boo...@mindspring.com> wrote in message
news:h1fogt4d9j52ctb0u...@4ax.com...
Kozl...@myremarq.com
>
>>>>>>>>>>>>Opened a new acct with them last week-still unable to get into it once! Morons own that company.....
>
>
Null
also a thread going in
alt.comp.mail.misc
related to this problem.
-- jim
Sistem
Sistem
jma...@XTRAmail.com (Null) wrote in message news:<3b0dbd32...@news.dnai.com>...
(John Bartley, PC sysadmin, OR-BK, PDX)
http://www.users.qwest.net/~johnbartley/email.html
Then, pester every consumer reporter, trade press reporter, website guru and
stock market analyst you know to let them know what Net2Phone does to its users.
While waiting on 4 Jun 2001 01:13:40 -0700 in da vastness of space to hitch a
--
See the (unofficial) PalmOS Wireless FAQ at http://palmwireless.cjb.net
adfree spamfree plaintext but for counter & webring link mostly harmless
Midnight Messenger
and there were no messages here at cnet nor anything on the web about it.
Mail.com has a memeber alert button on their page that does nothing at all
:( and the help button on their page did nothing at all! Today the help
button started working. Mail.com also had no way to get ahold of them.
They just left everybody out to dry.
I took a shot in the dark and sent an e-mail to an address I made up
sup...@mail.com
and I got an answer back. Here it is
confirming receipt of your e-mail. We would like to take this
opportunity to confirm receipt of your e-mail. We have assigned case
number 664120 to this inquiry.In the event that you need to contact us
regarding your original message, please include this case number in
the
subject of your e-mail.
You should receive a response within 24 to 48 hours. In the meantime,
below you will find information that may answer your questions before
then.
Where are your messages and Address Book entries?
If your e-mail or Address Book entries appear to be missing, it is
only
a temporary situation. None of your information has been lost.
Although there may be a delay in transferring all of your information
to
the new system, it should be restored to your account within a few
days.
If you do find that your messages or Address Book entries are missing
for more than a few days, you may contact Member Services at
migr...@staff.mail.com. Please include the case number listed above
in the subject line of your e-mail.
Why doesn't your password work?
We have not changed your password, however, on the new system,
passwords
are case sensitive, which means aBc is NOT the same as abc. Please be
sure you are entering your password exactly as you typed in when you
signed up for your account.
Why is the service so slow?
In an effort to bring you a higher level of e-mail and other services,
we are upgrading all e-mail accounts to an entirely new system.
Unfortunately, this process is very slow, as we need to move all
e-mail
messages and Address Book entries for all members. We appreciate your
patience while we complete this process.
Why are we upgrading our systems?
While the existing e-mail service was more than adequate for our
existing members, we decided to upgrade to a new system in order to be
able to grow our user base while providing our existing members with
the
same level of service they have come to expect from Mail.com.
Additionally, when we are
on the new system, we will be able to begin offering you additional
services never before offered as part of your e-mail account. We are
very confident that you will enjoy these services in the near future.
Why is there a delay in receiving new messages?
This is a symptom of the heavy traffic going through our mail systems
while we upgrade all accounts to the new version. This is a temporary
problem and will be resolved as soon as possible. It is a top
priority.
We will respond to your inquiry within 24 to 48 hours. In the
meantime,
we hope the information above was helpful and perhaps answered your
questions. Messages may be monitored for quality control purposes.
Thanks again for writing,
Member Services
--
Posted via CNET Help.com
http://www.help.com/